HBO Reviews 

479
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

One of the wrost customer support service. I mistakenly bought yearly plan instead of monthly. I contact them give me refund. So I could bought monthly. They send my case to specialized department. An... See more

Rated 2 out of 5 stars

HBO has killed several of its own channels! Some of those channels actually had content that was enjoyable to watch. Some have argued that movies on some of those channels were old, tired and worn, ye... See more

Rated 1 out of 5 stars

Audio is shit. Goes from being too loud to too quiet on everything. I find I have to constantly increase and decrease the volume to accomdate

Rated 2 out of 5 stars

The app is crash-prone...unacceptable! Especially as one of the most expensive streaming services out there. Also has a lot of counter-intuitive design in-app which is just like, why? Do their coders... See more

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  1. Electronics & Technology

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1.4

Bad

TrustScore 1.5 out of 5

479 reviews

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1.4

All reviews

(479)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m giving 5 stars because The Last of…

I’m giving 5 stars because The Last of Us has always been my favorite story, and they have done it incredible justice. I haven’t felt excited watching a series in a long time, but they nailed this one. Episode three is absolutely gorgeous.

6 February 2023
Unprompted review
Rated 1 out of 5 stars

HBO comes with our package which......

HBO comes with our package which, let me tell you, sucks. We called about downgrading to get the price below the $209 monthly fee (oh but we get "sports," and everything!). We found out that our "package" had been extinct for a while and was actually replaced by a cheaper one, for around $180. Sorry, that's not a drop, not when they d/c the God Bless America American Heroes channel, LOGO and a WHOLE BUNCH MORE! Today I can scan right through from what I think is the bottom of the worth-anything barrel, and find their blue-and-black notification page of how I can purchase to view, scattered generously through my options. I've got it -- how 'bout ridding us of the Humana Ad Channels, ALL of the Home Shopping Ad Nauseum channels and those blank ones, and let us "enjoy" the rest of the fare that we're paying the $180 for? HBO has the same movies on 10 channels, shown endlessly -- so much so that they've begun losing "stars" in their worth-watching ratings (that's sarcasm). Some movies I've caught have been exceptional in my view, and "Old Man" was the best. But that's only my opinion, and new-additions are few and far between. You are a major rip-off of the century.

16 November 2022
Unprompted review
Rated 1 out of 5 stars

prepare for constant additional charges & additional stress if you become ill

Since before pandemic: 1. hbo continually would perform work without informing me of price, until afterwards 2. poor internal handover when assigned point of contact left business 3. constant additional costs as surprises, over & above yearly package price 4. repeated refusal for provided advice, which used to be included in yearly package 5. when i became ill, so in & out of hospital to recover my ability to walk, talk, sit-up & eat, they caused considerable additional stress & became more unco-operative, such that i could not manage my limited business anymore & could not rely on their professional help

20 October 2021
Unprompted review
Rated 1 out of 5 stars

Why can’t HBO honestly do better.Do…

Why can’t HBO honestly do better.Do they really do anything or just trying to get by with as little as possible.How much longer will they be around?Next blockbuster!!!Stop trying to make poor deals for over priced entertainment.Get in touch with better focus groups located outside of big cities.Server the people! Create new types of movies and shows.Entertainment today has a wider audience so try looking at total number.Create an immersive series variety of different topics ask for opinions review opinions include in app. Let your audience be the guide to the success of the app and not the people in charge of the app.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

My issue isn’t with the content itself

My issue isn’t with the content itself, its customer service experience! The agent I spoke with went back and forth with me on the phone even when I advised him that I had the cancellation email. After that experience someone reached out via email and they stated that they would do everything possible to help me with my issues but “btw we have policy that u should have read that says we don’t offer refunds no matter what “ so my question is what are going to assist me with since u definitely read my email that was about a refund but u don’t offer them??

10 July 2022
Unprompted review
Rated 1 out of 5 stars

Canceled HBO due to Gentlemen Jack…

Canceled HBO due to Gentlemen Jack getting the axe. The series was not failing it was a high performing in ratings so this leaves me with the impression that they do not care about viewers and what they enjoy watching. We pay their bills seriously. We have a voice in how we feel about what we pay for and my voice says cancel at this time.

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Dear HBO you guys were some thing back…

Dear HBO you guys were some thing back in the days like in the 90's but now your movies and shows really sucks. Please put better shows and movies on. Not the lame ones you all are posting. You will one good movie and one good show. What ever team you have to decide what to put on. Please fire them. Or just it easy for all of us. Shut HBO down. And never return. Trust me your going to make it better for all us and the other networks and production companies. Because HBO is not producing crap.

11 June 2022
Unprompted review
Rated 1 out of 5 stars

The absolute dumbest customer service…

The absolute dumbest customer service team I have ever experienced. The first person was trying to send me their support teams email but kept sending me the link to HBO max.com instead. Then I spoke to FOUR different people, all of which wouldn’t listen and understand my problem and was no help.

4 March 2022
Unprompted review
Rated 1 out of 5 stars

HBO freezes and no other show does…

HBO freezes and no other show does this, it's not internet. Second the show is very judgmental which is no different than calling someone racist. What happen to shows that had a story to tell or just following a plot to every story. In my opinion watching TV has gone down hill and I find it very boring to watch!

24 January 2022
Unprompted review
Rated 1 out of 5 stars

too much trouble

I subscribed to hbo max only to find out I couldn’t watch it on my chrome book (which was all up to date on its browser versions). I unsubscribed but of course I could not get a refund back. Now the only option I have to actually watch is my phone for the next month, but the hbo max app will only play videos while on wifi, which is a pain because my wifi router doesn’t reach to the end of my house where my bedroom is. So now I have paid $9 for a month of shows/movies that I can only watch on my tiny screen with a limited amount of internet service. Honestly? It’s not worth it.

20 January 2022
Unprompted review
Rated 1 out of 5 stars

HBO Approves Racist Statements

Was watching a popular show and one of the characters made numerous racist statements. They were not jokes, but serious statements. Did the writers think it was necessary? They could have been removed for the same effect. Not comfortable with HBO anymore and will actively not recommend the service to everyone I can.

16 January 2022
Unprompted review
Rated 1 out of 5 stars

I have subscribed HBOMAX for 2 months

I have subscribed HBOMAX for 2 months. In good time I cancelled it. However Pay Pal had an automatic pay on it as I didn`t know.
I claimed it and got a few days later a confirmation from Hbo it was cancelled .
However, today January 14 th I got an email, telling me I had used it after cancellation. That was nonsense, I had only checked if it was cancelled . After the cancellation I have both Viaplay and Netflix, so never any more HBO for me after how they treat the customers.

14 January 2022
Unprompted review
Rated 1 out of 5 stars

Wish I could give negative rating

Wish I could give negative rating. Agents lied to me that the service can be canceled but after within few minutes of cancelation request, we've been told subscription cannot be canceled.

Very bad customer service and unethical business practices.

1 January 2022
Unprompted review
Rated 1 out of 5 stars

I attempted to increase my HBO plan but…

I attempted to increase my HBO plan but was put on hold for an hour before being disconnected. When I phoned again, HBO drove me in circles, first to Samsung billing, then back to HBO, just to tell me that upgrading my package is not feasible, as if they don't want my money.

18 December 2021
Unprompted review

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