HBH Woolacotts Reviews 

We recently had a full kitchen installed, including appliances that were supplied and paid for in full as part of the package.

After installation, we contacted this company directly to upgrade the extractor fan. During that initial conversation, they acknowledged that the kitchen company (their customer) hadn’t paid their invoice but reassured us it was just an internal matter on their end, and that we could likely just pay the difference for the upgraded model.

A week passed with no update, so we followed up. That’s when the tone shifted. They informed us that they were now struggling to contact the kitchen supplier, there was a significant outstanding debt, and they were considering retrieving appliances from our home to recover their losses. They even suggested that collecting the current extractor fan would help them recoup around £500 from what they were owed.

This is deeply concerning. We have no contract with them and have already paid in full for everything as part of our kitchen installation.

Trying to resolve a supplier debt by involving the end customer—who has no legal relationship with them—is not acceptable. It’s disappointing that what began as a simple product upgrade turned into a conversation about removing goods from our home.

Just a heads-up to others: if you’re having appliances supplied through a kitchen installer, and they’re sourcing from this company, make sure you know exactly who’s responsible for what—because if your installer fails to pay, you may get dragged into something you have nothing to do with.

Update: Thank you for your reply.

To clarify – we did not choose HBH Woolacotts as a supplier. We contracted and paid Wilson Fink in full for a complete kitchen package, including appliances. We have no contract with HBH Woolacotts.

We appreciate that Wilson Fink’s insolvency has left you with an unpaid invoice, but that is a matter between you and them. It is not appropriate to suggest that we are at fault for their financial situation or to involve us in your efforts to recoup that debt.

We were only in contact with HBH Woolacotts to arrange an extractor fan upgrade, not because we tried to bypass our kitchen supplier. We remain willing to discuss the extractor upgrade separately, but our position on the appliances we’ve already paid for in full is unchanged.

As always we were well pleased eith Wadebridge (Crina) and St Austel ( Victoria) shop assistants. Theyreflectwell the companys goals to schieve great satisfcion in all service and price. The removsl and replacement of our kichen hob wenttinely and smoothly..... Robin and Tom also represent Woolacotts well

First class service despite end of day by Jon. Ordered on line and delivered with a smile the next day 👍🏼👍🏼

I always use HBH Woolacotts in Plymouth for all my electrical appliances.
Delivery is spot on, always quick, with brilliant communication.
The last purchase I made was a freezer, which Sean & Phil dropped off. Excellent service
What's more, is the fact that delivery is free!
Happy customer.
Chris Fisher

Fantastic service. I have regularly bought white goods/electrical appliances from woolacotts and have always found them to be easily available, helpful, informative and friendly. The delivery is really easy and the delivery guys are the friendliest most helpful people imaginable! Would thoroughly recommend!

Great staff who go the extra mile with a cheerful manner.
This business is obviously well lead .
My recent experience was with Jessica and Thomas in sales and James and another James in installation.
All impressive people .

Had a great experience with HBH Woolacotts in St Austell. Many thanks to Paul for his great help. Have used this company for 10 years and they are always excellent. Super helpful, no rip offs and good prices.

contacted Woolacotts in Launceston when my washing machine broke. I explained clearly that I needed an integrated machine and was told they had one in stock and could install it – including refitting the kitchen door. I specifically asked if the door fitting was part of the service and was told yes.

Happy with this, I purchased the machine and arranged for delivery and installation.

On the morning of delivery, the installers called me at 8:30am to say they probably wouldn’t be able to refit the door. I reminded them this was agreed as part of the service. When the store opened, I called Woolacotts and was met with a dismissive response from the manager who said, “Sometimes we can, sometimes we can’t – our guys aren’t carpenters.” Extremely unprofessional considering they sold me the machine on the basis that door refitting was included.

The installers confirmed they couldn’t refit the door. I spoke again to Woolacotts who told me I’d now need to find and pay someone myself to finish the job. I was misled from the outset and the manager attempted to blame a colleague — despite the fact that he was present and involved in the sale.

As a nurse, I took a day off work for this (losing a day’s pay), and was left with no machine and no way to wash my uniform. Though I received a refund, it took nearly a week to appear in my account.

Absolutely disgusting service. I would not recommend Woolacotts to anyone. They are not honest, not reliable, and show no care for their customers.

UPDATE
had a disappointing experience initially, but I appreciate that one of the directors personally contacted me to apologise, and I’ve since received a goodwill voucher. It shows they are willing to take responsibility and make things right which I respect.

I am very impressed with Woollcotts in Bude. We went in yesterday to get a new oven and were told we could have it delivered today. Two helpful and friendly installers turned up first thing, set everything up for us and took the old one away. Delivery was free too. Excellent customer service - will definitely use them for other appliances.

When buying big and small electrical items for the home over the years - like a lot of people, I've tended to think of my local Curry's as the first go-to destination.

But lately, after one single visit to HBH Woolacotts in Coypool, Plympton, this has all changed!

It started when my Neff built-in oven failed after many years' service, and I went over to Woolacotts to see what they had in store, and I first met a lovely young lady called Shannon, who quickly guided me towards a the best replacement, and it was at this point that I realised that Woolacotts were interested in selling me the best equipment for the job, rather than, as tends to happen in Curry's, they just occasionally seem a bit more inclined to want to sell you a more expensive item, with a couple of bells and whistles you don't need. Fortunately, money isn't that significant, but I still don't see the point in paying for functions I don't need, as it can also mean that there's more to go wrong!

After that, there followed a number of items like a washing machine, Dyson Air Purifier, Steam Iron etc all of which I have bought at Woolacotts!

Their prices are excellent! I always thought that Curry's has stores across the UK, so their buying-power would be more advantageous, but, in the event, they don't even appear to price-watch Woolacotts locally, because Woolacotts' prices are just too good!

But the real icing on the cake is how quickly they deliver any item - in many cases on the morning of the next day, which is fantastic, and for many things, delivery is free, I recall. With the washing machine/oven, there was a charge, I believe, but it was really cost-effective, and they took away, and disposed of the failed equipment.

The Plympton branch is lovely inside, a big carpark right outside, easy to get to, and all the staff I met are really lovely and helpful!

As mentioned earlier, it's a myth that these types of smaller conglomerates will be more expensive than the bigger guys. Always check them out, as they certain do operate a price-watch facility.

Even the delivery guys are particularly helpful and accommodating! Highly recommended, in my humble opinion!

Our washing machine failed and HBH Woolacotts were appointed by the manufacturer for a warranty repair. Contact from HBHW was friendly and repair was arranged quickly. Service engineer was friendly and professional. 5 star all round.

After having the same TV for the past two decades, I knew it was time for a change. But with all the different models out there, I was a bit lost and needed some help. I went to HBH Woolacotts in Plymouth, and Rhys was there to guide me. He gave me plenty of time to research and understand what I was looking for before asking for his advice. Rhys knew a lot about the latest tech, which was a bit overwhelming at first. But he was patient and explained everything in a way that I could understand. It was clear that he was not only knowledgeable but also really good at helping people. HBH Woolacotts should be so lucky to have him as their employee.

After answering all my questions and making sure I was happy with my decision, I went home with a new TV!

When credit's due... the customer service has exceeded expectations since my last review, which I believe was about the company policy rather than service. Our fridge freezer packed up, and Sophie sorted out a loan and an engineer within the following two days. Darren checked in with us and took care of everything. We've bought quite a few products from them and will continue to.

Ordered a fridge freezer over the phone from the Liskeard branch, really helpful staff. Delivery was excellent , on time and very polite delivery drivers , very happy with service

Started off with a good experience, myself and my wife were coming to woolacotts to purchase some items for our new kitchen that we are having renovated. We were looking for some knives, we pick some of the rockingham forge knives up (£150) go to the till and seemed to be greeted by a judgemental employee called Sasha, they scanned the knives and said “you’re not going to do anything silly with these are you” I stood there puzzled and didn’t know whether to be offended or not, I’m going to cook with these knives .. I don’t know what they were suggesting but I’m sure you will get my drift where that sentence was going 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Very disappointed in Sasha. To be honest, I’m a bit put off now shopping there. Sort it out please.

I bought a washing Teknix washing machine which stopped working after 32 days. The breakdown service provided by the warranty people was rubbish. But once I was put onto H B H Woolacotts things got a whole lot better. Great customer service on the phone line, Kevin the engineer was polite, efficient and informative. Really good experience, just wish I'd bought the machine from them in the first place.

I don't normally bother with reviews but feel obliged to share..
After many many years of online purchases I now will only buy local and normally hbh if possible, purely for the awesome after care services you get.

Any problem and they're always happy to help.
Called today, immediately answered (before the stated opening times) with a washing machine issue, booked in for repair for two days time.
Whole process took less than five minutes.

Would highly recommend.

I wanted to buy a new music system and after doing some online research decided on a Ruark R3S. I checked HBH Woolacotts' website which indicated the Plymouth branch had this product in stock, as well as a second graded version, which was on display. When approached by the female assistant, I said that I wanted to buy a new Ruark R3S. She replied that I was in luck as they had a discounted version that had been mistakenly opened from its packaging. I looked at the displayed model and noticed that it had a .75 cm chip on the wood surrounding the unit. I told the assistant that I would prefer a new, unboxed product to which she replied I would be foolish to not accept the discounted version. I then returned to the first version on display and this also had chipped wood. The assistant said "See, this is natural wood so there will always be chips on it", to which I replied "at £649 I would expect better". Woolacotts did not actually have any new unboxed R3S in stock, only two displayed items, despite their website indicating otherwise. So, I then ordered the product at Richer Sounds, Plymouth branch for £629. The product was available the next day and there were no chips or marks on the product. I also bought an LG OLED tv from Richer Sounds, so bad customer service lost HBH Woolacotts £1,500 of sales. In summary, don't trust the company's website stock figures, but do expect to be lied to (every product has chipped wood) and insulted (foolish for not wanting a damaged displayed product).

Had a problem with my washing machine which was still in Guarantee, Woolicotts have been very helpful in sorting out. All staff very polite and nothing too much trouble.

What a joy to use a local company with outstanding customer service. From walking in and making a purchase to having items delivered and installed all the staff were so helpful and knowledgeable. Will be using them in the future for all things electrical.