Always very helpful. Served by Sharon at Yate and very knowledgeable about extra hand luggage for stoma people which my husband has now got this year so it will be our first time abroad with it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Racheal was excellent in helping me choose the right holiday for me! She was very knowledgeable and nothing was too much trouble and made the whole process simple. Excellent. Would have no problem... See more
Company replied
Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
Company replied
We’ve used our local Hays Travel agent for the last 3 years and have always had friendly service and a good travel experience.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
988 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jo the agent that help us was so…helpful nothing was too much trouble. She is a credit to hays travel agents in yate and I hope when we go to book our next holiday she is there to help us .
Jo the agent that help us was so helpful nothing was too much trouble.She is a credit to hays travel and I hope when we go to book our next holiday she is there to help us .
5 February 2026
Reply from Hays Travel - Yate
Thank you for the lovely 5*comments we hope you have a great time away.
Reply from Hays Travel - Yate
Thank you for your 5* review happy to help Cat
Booked the holiday we wanted very…
Booked the holiday we wanted very helpful member of staff.
8 February 2026
Reply from Hays Travel - Yate
Thank you for the 5* review have a great time away
Great experience
Kateryna was very helpful friendly and informative make our booking very easy and smooth.
8 February 2026
Reply from Hays Travel - Yate
Marie, thank you very much for such a lovely review. Have a wonderful time on your cruise! Kateryna
This was a fairly straightforward UK…
This was a fairly straightforward UK city break booking for Edinburgh in November. Rebecca's help and advice meant it was a quick and easy transaction.
6 February 2026
Reply from Hays Travel - Yate
Thank you for the 5* review and lovely comments we hope you have an enjoyable time.
Cat as always was a fantastic help…
Cat as always was a fantastic help booking our holiday.very quick efficient and polite. It is always a pleasure to go into the branch. Every one is always friendly and has a smile.
6 February 2026
Reply from Hays Travel - Yate
Rosemary,
We appreciate your kind words! It's great to know we could provide quick, efficient, and polite service. We're happy you enjoy visiting our friendly branch Cat
We booked a Cruise
We booked a Cruise . Sophie was very knowledgeable and answered all the questions we wanted to know .
7 February 2026
Reply from Hays Travel - Yate
Thank you for your lovely review! Enjoy your Norwegian Fjords cruise, Sophie
Thorough search and tell for my…
Thorough search and tell for my requested future cruise , Rebecca the staff member was very pleasant welcoming and knowledgeable on my requirements
6 February 2026
Reply from Hays Travel - Yate
Thank you for your kind comments and thank you for booking with me again, Rebecca
Friendly staff with experiance to ask…
Friendly staff with experiance to ask the right questions.
Help to print tickets & reservations for parking.
27 January 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a great time in Japan, Emily :)
Hays staff will always guide us to a resort and hotel that will fit our needs and budget
Sharon assisted us in choosing our holiday to Rhodes, guiding us to a resort and hotel that would fit our needs and budget. There was no pressure, just helpful advice.
We always find that the staff of Hays (Yate) will always provide that little level of service & support to ensure that our holiday is exactly what we need.
Thank you 😊
31 January 2026
Reply from Hays Travel - Yate
Thank you so much Mr and Mrs Wragg for your kind review .. Its always a pleasure to see you both
Many thanks Sharon
Very friendly and helpful staff
Very friendly and helpful staff, would highly recommend. I will definitely be going back again next year.
22 January 2026
Reply from Hays Travel - Yate
Thank you very much for your review! Have a great time! Kateryna
Helpful saleslady
Helpful saleslady, kept at it till we found exactly what we were after.
23 January 2026
Reply from Hays Travel - Yate
Thank you for the 5* review have a fabulous time away. Cat
Kate was exceptional preparing lots of…
Kate was exceptional preparing lots of personal quotes and options. Will go back again.
28 January 2026
Reply from Hays Travel - Yate
Thank you so much for the kind words! I’m really glad you found the quotes and options helpful. Hope you have a lovely holiday and ill look forward to your next visit!
Kate
I had fantastic service nothing was to…
I had fantastic service nothing was to much trouble
28 January 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and the 5 * review and I hope those on the naughty table behave. Catalina
Very helpful
Very helpful , knowledgable , friendly staff . Nothing was too much trouble. First time cruisers and they took the time to go through everything . Highly recommend Hays Travel Yate.
27 January 2026
Reply from Hays Travel - Yate
Thank you for your lovely words we hope you have a fabulous sailing.
Reply from Hays Travel - Yate
Thank you for the lovely comments it was my pleasure. Cat
Reply from Hays Travel - Yate
Thank you for your lovely comments, Have a fabulous time with your son. Catalina
Katerynia was very helpful
Katerynia was very helpful, and polte.
She helped us through the process, o problem.
Ckean tidy showroom.
26 January 2026
Reply from Hays Travel - Yate
Linda, thank you for your review! Have a lovely holiday in Rhodes. Kateryna
Cruise
Went to the Hayes branch in Yate looking to book a cruise for my sisters 50th birthday. Cat made the booking fun and professional. I can not fault the service with her. She went out of her way to accommodate what we were looking for. There are 6 of us travelling and Cat managed to get us all together. Thank you Cat for your great service with a smile.
25 January 2026
Reply from Hays Travel - Yate
Thank you for entrusting me with allowing to help you book this special cruise for the family we got the cabins in the end. i hope you all have a fabulous time. Catalina
Reply from Hays Travel - Yate
Thank you for the lovely comments have a great time away. Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.