Everything saga provide was 1st class. The dinning experience beats many top class restaurants, with grat choices and fine wines. The on board personnel from cruise director to stewards and entert... See more
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Brilliant service at Yarm , We had gift voucher which had expired, the ladies at Yarm contacted head office and had it extended then booked us a week away for October 26 in the sunshine. Great peo... See more
Company replied
Staff were very helpful and friendly. Karen spent a lot of time going through different cruise options with us till we found one that suited our dates and itinerary choice.
Company replied
Hays travel Yarm. From booking cruise to returning unused Euros their service was first class. Answered any queries I had and went out of their way to contact cruise customer service and insurance pol... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
548 reviews
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Reply from Hays Travel - Yarm
Thank you so much for taking the time to leave your feedback we really appreciate it. I will pass your comments on to Olivia. Look forward to hearing about it. Shannon :)
CRUISE
THIS IS THE 3RD TIME WE HAVE BOOKED A CRUISE WITH A LADY CALLED KAREN JUST TOLD HER WERE WE WANTED TO GO AND SHE DID EVERY THING WITH EASE WELL DONE WE WILLBE USING HAYES AGAIN WELL DONE
28 September 2025
Reply from Hays Travel - Yarm
Thank you so much for coming back to us to book your cruise and taking the time to leave your feedback, I will sure pass this on to Karen. See you again soon, Shannon :)
Perfect experience
I walked in , explained what I wanted , I left it with Karen next morning Karen called and I got exactly that, , perfect !!!! Quick n easy , no stress, explained thoroughly and offered extras with no hard sell , pleasant experience all round
11 September 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you very much for taking the time to leave us a review, we really appreciate it. We hope you have a fantastic holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Good knowledge of area booked
Very good guidance and help with choosing where to stay by Karen. Good knowledge of the area we were looking at. Kept in contact for smooth booking.
10 September 2025
Reply from Hays Travel - Yarm
Hello Joanne, thank you for taking the time to complete a Trustpilot review and for your kind words. Many Thanks Karen & girls Yarm Branch.
Reply from Hays Travel - Yarm
Hello John, thank you for taking the time to complete a Trustpilot review and for your kind words .Many Thanks Karen.
Shannon was so helpful and nothing was…
Shannon was so helpful and nothing was too much trouble, a lovely lady
12 September 2025
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback Lorraine, I really appreciate it. I hope you have a fantastic time in Dubai I can't wait to hear all about it. Shannon & the girls :)
We have been dealing with Olivia and…
We have been dealing with Olivia and Rashida from Hays travel for a number of years they always work so hard in getting us the very best deal they can.This time was no different ,it's the extra attention to detail that they get you like flight times extra legroom etc,it really matters and they are always available on the phone or email whether your om holiday or home that extra security and personal touch is priceless 2 of the best in the business by far.
4 September 2025
Reply from Hays Travel - Yarm
Thank you for your review, I will let Olivia and Rashida know. We hope you have a lovely time. Becki and the girls at Hays Travel, Yarm
The girl who dealt with us in the yarm…
The girl who dealt with us in the yarm store was excellent and helpful and really took her time to help us
9 September 2025
Reply from Hays Travel - Yarm
Hello Carly, thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen & girls Hays Yarm Branch.
Just a very easy process
Just a very easy process. With good advice and very pleasant staff as always.
6 September 2025
Reply from Hays Travel - Yarm
Hello Dave, thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen and the girls Yarm Branch.
Reply from Hays Travel - Yarm
Hello Linda, thank you for taking the time to complete a Trustpilot review ,and for your kind words ,Karen & girls Yarm Branch.
Olivia was most helpful and found us…
Olivia was most helpful and found us exactly what we wanted.
4 September 2025
Reply from Hays Travel - Yarm
Thank you for your lovely review. We hope you have an amazing holiday. Becki and the girls at Hays Travel, Yarm
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have a lovely time. Becki and the Girls at Hays Travel, Yarm
First rate service!
Olivia in the Yarm branch is always so very pleasant! Always so welcoming with a lovely smile.
Very efficient and knowledgeable in her role.
Thanks again for a first rate service !
31 August 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you very much for taking the time to leave us a lovely review, we really appreciate it. We hope you have a fantastic holiday, and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback I will sure pass your comments on to Karen. Hope you have a fantastic trip and we look forward to seeing you in store soon, thanks Shannon & girls :)
Very helpful and friendly staff
Very helpful and friendly staff, who are clearly very knowledgeable about what they do.
18 July 2025
Reply from Hays Travel - Yarm
Thank you Lee for review, we hope you have a lovely time. Becki and the girls at Hays Travel, Yarm
Always helpful and friendly staff
Always helpful and friendly staff . Never feel rushed or that we’re asking too much . Greeted by name with big smiles .
11 August 2025
Reply from Hays Travel - Yarm
Thank you for your response, we hope you have a lovely time. Becki and the girls at Hays Travel Yarm
Brilliant service
Brilliant service, lovely helpful staff ! That is why we will always come back to book more holidays
20 August 2025
Reply from Hays Travel - Yarm
Good Morning,
Thank you for taking the time to leave us a kind review, we really appreciate it. We hope you have a fantastic holiday and we will see you again soon.
Thanks again,
Olivia and team at Hays Travel Yarm
Helpful staff
25 March 2025
Reply from Hays Travel - Yarm
Thanks Jane for your lovely feedback Rashida & Girls Hays Travel Yarm
Reply from Hays Travel - Yarm
Thank you for your review Lynda, We hope you have a lovely holiday. Becki and the girls at Hays Travel, Yarm
Staff in the Yarm branch are amazing
Staff in the Yarm branch are amazing, especially Rashida, they go the extra mile for you
27 July 2025
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback we will be sure to pass your comments on to Rashida. We hope you have a fantastic time in Canada. Shannon & Hays Yarm :)
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