Karen at Yarm, was brilliant at finding a cruise for us. It was last minute and most cruises were full, or only inside cabins left. Karen found us 2 outside cabin rooms on higher decks. So pleased wit... See more
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See what reviewers are saying
Very helpful regarding which holiday to pick, myself and my wife wanted a relaxing break, we ended up looking at all the best deals for different resorts and hotels to suit our needs. You should be p... See more
Company replied
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
Company replied
Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Kare... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
533 reviews
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Karen at Yarm
Karen at Yarm, was brilliant at finding a cruise for us. It was last minute and most cruises were full, or only inside cabins left. Karen found us 2 outside cabin rooms on higher decks. So pleased with the effort she made.
2 August 2026
Reply from Hays Travel - Yarm
Hello Christine,
thank you for taking the time to complete a Trustpilot review & for your kind words ,hope you all enjoy your Cruise.
Kind Regards.
Karen & girls Yarm branch .
Hays Yarm is our go to travel agent
Hays Yarm is our go to travel agent. Always helpful, courteous and well informed. Very professional!
31 July 2026
Reply from Hays Travel - Yarm
Thank you so much for your lovely review and kind words, we hope you enjoy your holiday! Emily and the girls at Hays Travel Yarm :)
THE EASY WAY THAY DEALT WITH MY REQUEST…
THE EASY WAY THAY DEALT WITH MY REQUEST IN BOOKING MY HOLIDAY.
30 July 2026
Reply from Hays Travel - Yarm
Thank you so much for your wonderful review! We are delighted to hear that booking your holiday with us was an easy and pleasant experience. We truly appreciate your feedback. Becki and the girls at Hays Travel
Reply from Hays Travel - Yarm
Hi Karen, thank you for your lovely review, we hope you have an amazing time on your holiday! Emily and the girls at Hays Travel Yarm :)
Thankyou to Becki and Emily both were…
Thankyou to Becki and Emily both were very good at finding us a holiday, nothing was to much trouble a pleasure to deal with . Always found Hays in Yarm very good to deal with .
26 July 2026
Reply from Hays Travel - Yarm
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful in finding you a holiday and that you always have a great experience with us. We truly appreciate your kind words!
Kind Regards
Hays Travel Yarm
Reply from Hays Travel - Yarm
Thank you for leaving your review we really appreciate it. Hope you have a lovely time in Cyprus.Hays Travel Yarm :)
I knew where I wanted to go and within…
I knew where I wanted to go and within 5 minutes it was all booked. Go to Hays Travel for all of my holiday needs. Very friendly and professional. Thanks to Rashida at Yarm
24 July 2026
Reply from Hays Travel - Yarm
Hello Sandra.
Thank you for taking the time to complete a Trustpilot review & for your kind words.
Kind Regards.
Karen & girls Yarm branch.
Everything sorted out in half an hour
Everything sorted out in half an hour, destantion, location, flights and transfers booked.
22 July 2026
Reply from Hays Travel - Yarm
Hi David, thanks for your review, hope you and your daughter have a fab time, Helen and Team Yarm:)
Fantastic service
The assistant manager lady in Yarm branch was so hopeful and patient in finding us the right price for our Christmas holiday
21 July 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you having a lovely time. Becki and the girls at Hays Travel, Yarm.
Helen was really helpful and…
Helen was really helpful and professional a call back was made, as promised and we ran through the cruise details .
19 July 2026
Reply from Hays Travel - Yarm
Hi Lynne, thanks for review, your cruise will soon come round and I'm sure you will have an amazing time, Helen and Team Yarm:)
Would definitely recommend this travel agent, professional friendly and understanding when trying to decide where to spend our holiday
Very helpful regarding which holiday to pick, myself and my wife wanted a relaxing break, we ended up looking at all the best deals for different resorts and hotels to suit our needs.
You should be proud of your staff in there professional role they play 👍👍
18 July 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving your positive feedback! We hope you have a fantastic time in Menorca. The girls at Hays Travel Yarm :)
Emily @ Hays Travel
Emily was great, she immediately grasped what we were looking for and made our experience very pleasant.
15 July 2026
Reply from Hays Travel - Yarm
Thank you so much for your lovely review, we appreciate it so much! Emily and the Girls at Hays Travel Yarm
Great service by hays travel at yarm
Great service. Friendly staff. Provided us with a good package holiday to Austria at competitive fair price.
8 July 2026
Reply from Hays Travel - Yarm
Hello Michael,
Thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards.
Karen & Girls Yarm branch.
Reply from Hays Travel - Yarm
Thanks Andy, we hope you have a great holiday when it comes round, from Team Yarm
Reply from Hays Travel - Yarm
Thank you for your kind review. We're so pleased to hear you found us very helpful. Kind Regards Shannon :)
Very helpful and professional
Very helpful and professional. Always had a very good service from Hays
21 June 2026
Reply from Hays Travel - Yarm
Thank you for your kind words! We are pleased to hear that you consistently receive excellent service from us. We truly appreciate your feedback . Shannon & Team Yarm :)
Reply from Hays Travel - Yarm
Thank you for your review, we appreciate you taking your time to leave your kind words! Many thanks Emily and the girls at Hays Travel Yarm
Friendly and knowledgeable.
27 June 2026
Reply from Hays Travel - Yarm
Hello Roger,
thank you for taking the time to complete a Trustpilot Review & for your kind words .
Kind Regards.
Karen & girls Yarm branch.
Excellent Service
Always a pleasure to visit Hays in Yarm ,Rashida and her team make the process seamless being pleasant.friendly and professional at all times.
26 June 2026
Reply from Hays Travel - Yarm
Hello David, thank you for taking the time to complete a Trustpilot Review & for your kind words.
Kind Regards Karen.
All very professional and all my…
All very professional and all my upcoming cruise all explained from my cabin coach and onboard spending
Karen was able to answer all my questions and I left the Yarm shop very happy and looking forward to my cruise
2 July 2026
Reply from Hays Travel - Yarm
Thank you so much for leaving your feedback I will pass your comments on to Karen. Shannon and Team Yarm :)
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