I called in to the Shildon branch to book a difficult trip to Poznan. Megan rose to the challenge and within 30 minutes I had flight, rail tickets and hotel booked. Megan was calm and thoroughly com... See more
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See what reviewers are saying
Very efficient assistance from Hay's at Shildon. Most helpful and informed throughout our holiday process. Booking was straight forward and the staff first class. Very pleased.
Company replied
We have been using hays travel for a lot of years and have found them very helpful when booking our holidays. We found them very competitive in price. The staff are very friendly and they sort everyth... See more
Company replied
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
850 reviews
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Very good service I would recommend…
Very good service I would recommend Hays to anyone, brilliant
6 January 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, It was a pleasure booking this for you :) Thanks Sian
Cruise
Sian was very thorough and professional. Sian answered all the questions I had she explained everything I needed to know. Would highly recommend
2 January 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely review, I hope that you have a lovely time and I am so happy that I got it sorted for you :) Thanks Sian :)
Reply from Hays Travel - Shildon
Thank you very much for your lovely feedback ..it was a pleasure to help you ..Megan
Brilliant!!
Brilliant!!! Megan at Shildon branch was amazing. Sorting out 2 bookings for me.
Well done Megan
12 December 2025
Reply from Hays Travel - Shildon
Hi,
Thank you for taking the time to leave a review and for your lovely comments, they are much appreciated
Owen
Great customer service from Owen
10 December 2025
Reply from Hays Travel - Shildon
Thankyou so much for your feedback!! Thanks Owen
See Megan at Hays Travel...
Came to see Megan at Shildon branch. Told her what I wanted. She was straight on the ball for me and sorted it all out in no time. She was brilliant. I will be asking for Megan next time im booking a holiday. Thank you 😊
10 December 2025
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for your wonderful comments about Megan!! They are much appreciated i will make sure to pass them along to her
Owen :)
Reply from Hays Travel - Shildon
Hi,
Thank you for taking the time to leave a review and for your lovely comments, they are much appreciated
Owen
Well what can I say about sian she went…
Well what can I say about sian she went above and beyond for us we have booked the best holiday that suits us sian listened and delivered now all we have to do is sit back and wait for it to come around I would definitely recommend heys travel to book your holidays with thank you for all your help
29 November 2025
Reply from Hays Travel - Shildon
Thank you so much for the Amazing review Maria! and all of your kind words. we hope you have an Amazing holiday.
Sian x
Very efficient and professional service
3 December 2025
Reply from Hays Travel - Shildon
Thank you for taking the time to leave such a wonderful review and for your amazing comments!! They are much appreciated, i will make sure to pass them along to Megan
Owen :)
Takes away the stress
Takes away the stress when booking the right holiday for the right price. You get experienced help and friendly faces that ease the process and helps to find what is right for your needs and budget.
30 November 2025
Reply from Hays Travel - Shildon
Thank you for taking the time to leave such a wonderful review and for your amazing comments!! They are much appreciated, i will make sure to pass them along to Elaine
Owen :)
Great service with a smile
Great service with a smile, helpful and informative advice highly recommend
29 November 2025
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, It was a pleasure booking all your holidays for you :) Thanks Sian
Excellent customer service
Sian listened to everything we asked for. She answered any questions we had and found the holiday that would suit multiple familys of different ages.
28 November 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely feedback :) regards
Sian
Reply from Hays Travel - Shildon
Thank you for your lovely review on service, pleased Megan service was second to none, and we managed to get you sorted.
Thank you Megan
Absolutely brilliant professionalism
Absolutely brilliant professionalism. Was seen to straight away and got what I wanted.
16 November 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely review on service, pleased me manged to get you sorted again after your other holiday got cancelled.
Thank you Elaine
Kos 2027
Went in to book 2027 holiday Elaine was fabulous and very knowledgeable as she had stayed at our chosen hotel and knew lots about the area which made our decision easier .
7 November 2025
Reply from Hays Travel - Shildon
Thanks for your lovely feedback it was nice to be able to help that's what we are here for. Elaine :)
Reply from Hays Travel - Shildon
Thank you for your kind words, pleased you are always happy with my service.
Thank you Kassandra
Kassandra is always pleasant and…
Kassandra is always pleasant and willing to help to find us the best holiday and price. She always goes over and above to help. Thank you.
7 November 2025
Reply from Hays Travel - Shildon
Thank you very much for your kind words on Service, pleased I always find you the best holiday, plus I will always go above and beyond for all my customers.
Thank you Kassandra
Reply from Hays Travel - Shildon
Thank you for your lovely review on service, pleased you are happy with my service.
Thank you
Kassandra
Always goes above and beyond for us…
Always goes above and beyond for us hense the reason we always return so helpful nothing ever to much xx
5 November 2025
Reply from Hays Travel - Shildon
Hi Louise ..thank you very much for your kind review ...its much appreciated ..Regards Kassandra :)
Elaine in the shildon office couldn’t…
Elaine in the shildon office couldn’t do enough for us trawling the sites for the best deals even missing her lunch xxx
2 November 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely review on service received from Elaine. Pleased Elaine found you best deal, and missing her lunch.
Thank you Elaine
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