SIAN - Wow, this is the 15th holiday we have booked through Hays Travel (Sian). We ask ourselves why do we keep keep going back to Hays Travel to see Sian? Sian (Hays Travel), very professional, co... See more
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I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
Nothing was too much trouble, Sian was excellent and ensured our cruise booking was exactly what we wanted. Thank you
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
5.0
Excellent
835 reviews
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Reply from Hays Travel - Shildon
Thank you so much for your lovely feedback, it was lovely booking this for you.
Thanks Jade :)
Our Hays travel experience was amazing…
Our Hays travel experience was amazing megan helped us fine exactly what we wanted and explained everything about our holiday including parking at the airport
30 July 2026
Reply from Hays Travel - Shildon
Thank you so much for booking your holiday with us, we hope you have a fab holiday away together :)
Thanks Megan :)
SIAN
SIAN - Wow, this is the 15th holiday we have booked through Hays Travel (Sian). We ask ourselves why do we keep keep going back to Hays Travel to see Sian?
Sian (Hays Travel), very professional, courteous and a friendly. Fantastic.
28 July 2026
Reply from Hays Travel - Shildon
Thankyou so so so much for your lovely feedback, I always look forward to booking your holidays for you.
Thanks Sian :)
Nothing was too much trouble
Nothing was too much trouble, Sian was excellent and ensured our cruise booking was exactly what we wanted. Thank you
25 July 2026
Reply from Hays Travel - Shildon
Thankyou so much for booking your cruise with me, it was a pleasure and I hope you have a fab time!
Thanks Sian :D
Reply from Hays Travel - Shildon
Thank you so much for your lovely feedback, we really appreciate this and you always coming to us for your holidays :)
Thanks Iben
Great service
Great service, friendly, very patient and took the time to cover all my bases.
19 July 2026
Reply from Hays Travel - Shildon
This is lovely to hear, I am so glad that you had a lovely time booking your holiday with us - Thankyou Jade :)
Reply from Hays Travel - Shildon
Thank you for the lovely review, it was a pleasure to book this for you! Have a lovely time.
Thanks, Sian :)
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, its really appreciated :)
Thanks Jade
Made welcome
Made welcome, very friendly and helpful staff, Megan (shildon branch) went through various options for our holiday and came up with the best deal within our budget.
10 July 2026
Reply from Hays Travel - Shildon
This is lovely to hear, thankyou so much for booking with us again :)
Thanks Megan :)
It was very easy to pick a holiday and…
It was very easy to pick a holiday and be advised of what the holiday entails
Jade from shildon hays travel was brilliant she put me at ease
9 July 2026
Reply from Hays Travel - Shildon
Thank you so much for leaving this lovely review! It was lovely having you in store and getting you all booked to go away!
Very friendly and helpfull
10 July 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, Thanks Megan :)
The service with Megan from Shildon…
The service with Megan from Shildon travel agent was absolutely smooth and very helpful answer all my questions make me feel happy
1 July 2026
Reply from Hays Travel - Shildon
Hi George,
Thank you very much for this review im really glad you felt the process was nice and smooth for you, thats why we are here :)
Hope your looking forward to your holiday !!
Thanks, Megan :)
Reply from Hays Travel - Shildon
Thank you so much for you review and choosing to book with us!
Reply from Hays Travel - Shildon
Lovely to hear, I am so glad we got your trip sorted for you :)
Thanks Sian
Friendly helpful staff as always…
Friendly helpful staff as always nothing is to much trouble
1 July 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review Janice we always appreciate you coming in to see us :)
helpful and knowledgeable
Sian was very helpful and knowledgeable of our holiday location.
She helped us choose a place and flight times that met our needs, and took the stress of booking away.
30 June 2026
Reply from Hays Travel - Shildon
Thankyou so much for booking your holiday with myself, its always a pleasure booking them for you - I hope you both have a lovely time :)
Thanks Sian :)
Reply from Hays Travel - Shildon
Thank you so much for your lovely review Lisa, I'm really glad we got your next Magical Holiday sorted for you ! and of course a relaxation holiday aswell. :)
Thanks, Megan
Reply from Hays Travel - Shildon
Thank you for your kind review, im glad we got your next holiday sorted out for you! We hope you have an amazing time :)
Thanks, Megan
Considerate approach
Considerate approach, insightful and knowledgable. Made the process effortless.
26 June 2026
Reply from Hays Travel - Shildon
Thank you so much for booking with myself, it was a pleasure to get this sorted for you and your family & I hope that you enjoy the relaxing time away.
Kind regards
Sian :)
Reply from Hays Travel - Shildon
Thankyou for booking with us, we hope that you have a fab time away :)
Kind regards
Sian :)
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