Had to cancel holiday last November due to an accident. Wanted to book the same holiday to Lanzorote, same time of year. Brandon sorted that out for us, exactly same dates, flight times etc. He... See more
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Brandon was amazing ,finding everything that we needed for our holiday eg flights,board,balcony, close to all amenities he gave us 110% Thanks Brendon
Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
Company replied
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Just popped in to find a short break
Popped into Hays to see if they could and sat with Megan to see if she could find us a little break for me and my family. She was very good at listening to what we wanted from our holiday and found us a great deal. Really pleased with the professional service received by Hays and particularly by Megan.
15 May 2026
Reply from Hays Travel - Northfield
Thank you Miss Thomas for taking the time to leave us such a lovely review, we are very happy you was pleased with Megan's service and we cant wait to serve you again in the future.
Many Thanks
Lisa was brilliant.
Lisa from the Northfield branch was really helpful. Seamless booking for my 40th Birthday holiday. Was all booked up within about 5 minutes.
17 May 2026
Reply from Hays Travel - Northfield
Thank you Miss Adams for taking the time to leave Lisa such a lovely review, we are very happy you were happy with our service and look forward to serving you again in the future.
Many Thanks Harry
Hays Travel Northfield
This is our third holiday with Hays…
This is the third holiday I have booked with my friend. Each assistant always seem to know what type of holiday we are looking for and I’m sure this next one will not disappoint. The staff are always helpful, knowledgeable and very friendly and it’s a bonus when they have been to the hotel and destination.
16 May 2026
Reply from Hays Travel - Northfield
Gordana,
We are so happy to hear you appreciate our team's helpfulness and knowledge! It's wonderful that we consistently find the perfect holiday for you and your friend. We look forward to your next adventure!
Kind Regards
Hays Travel Northfield
Northfield Branch
We use Northfield Branch for all our holiday bookings.
The staff are all great and efficient. Recommend
14 May 2026
Reply from Hays Travel - Northfield
Lin,
We truly appreciate your kind words. We are so happy our team provides great service.
Kind Regards
Hays Travel Northfield
Hays Northfield where the most amazing…
Hays Northfield where the most amazing team advisement on any think that I needed answered all my questions very thorough made me feel so comfortable. I would definitely be booking all my holidays through them.
Brandon was amazing so kind thank you team your all amazing 👏
13 May 2026
Reply from Hays Travel - Northfield
Louise,
We're happy to hear that our team's advice and thoroughness made you feel comfortable. It's wonderful you'd book future holidays with us. We appreciate your kind words and recognition of our team's efforts!
Kind Regards
Emma
Reply from Hays Travel - Northfield
Peter Boyce,
We appreciate you sharing your experience! We are so glad you received excellent service from our friendly and knowledgeable staff.
Emma
100% Reliable & supportive service
The staff are supportive to everyone with different needs. The booking process was 100% spot on. No stress of checking in everything is done for you in the Hays Travel & printed out (transfers, check-in, hotel vouchers, etc).
4 May 2026
Reply from Hays Travel - Northfield
Thank you Jehan
We're happy to hear that our team was supportive and met your needs. It's great to know the booking process was seamless and stress-free for you.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you for leaving such a lovely review Errol, I was so glad we found a flight with good times to help you visit home! I look forward to helping with more itineraries in future.
Many thanks
Brandon
Excellent service
Excellent service. Don’t usually book through a travel agent and I was very impressed by how helpful and efficient it was. The agent understood my needs and researched well to get me the holiday I wanted.
10 May 2026
Reply from Hays Travel - Northfield
Thank you for such a lovely review Elaine, it was my pleasure to help you find a great holiday, so glad we managed to find something suitable. Hopefully we will be able to help you again in future.
Many thanks
Brandon
Reply from Hays Travel - Northfield
Richard,
We're glad you had an outstanding experience with Trenaye. Looking forward to helping with more holidays in future.
Kind Regards
Hays Travel Northfield
Good experience always helpful n answer…
Good experience always helpful n answer our queries always like to book with them
6 May 2026
Reply from Hays Travel - Northfield
Thank you Pouruchisty
We appreciate you taking the time to share your experience. We are so happy to hear that our team is helpful and answers your questions, we look forward to helping with more holidays.
Kind Regards
Hays Travel Northfield
Brandon booked us another holiday and…
Brandon booked us another holiday and he was brilliant as always .
8 May 2026
Reply from Hays Travel - Northfield
Thank you for leaving a 5star review both. It's always my pleasure to help with your bookings. Looking forward to helping with many more in future!
Many thanks
Brandon
Knowledgeable staff, excellent experience
Knowledgeable staff. Very friendly.
Gave me all the information I required without pushing me to make a decision.
I was greeted with a smile and friendly hello from all the staff as I entered the shop.
29 April 2026
Reply from Hays Travel - Northfield
Thank you for leaving such kind comments Sandra
We appreciate you taking the time to share your experience. We are happy to hear that our team was helpful and provided you with the information you needed in a friendly manner.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you so much for leaving a 5 star review Sue!
We appreciate you taking the time to leave us such great comments. We are so glad our team was helpful and informative.
Kind Regards
Hays Travel Northfield
Suzanne was so helpful & kind sorting…
Suzanne was so helpful & kind sorting out a holiday for two Merry Widows.we look forward to booking with you again
7 May 2026
Reply from Hays Travel - Northfield
Thank you so much for this great review Joan
We are so happy to hear that you found Suzanne helpful while booking your holiday. We look forward to assisting you again in the future with many more holidays.
Kind Regards
Hays Travel Northfield
Staff are very helpful and took their time to find a nice place within my budget
I came into store yesterday and Emma was very helpful when looking for a last minute getaway with 4/5 different options she was very knowledgeable on different countrys and she took her time to find out the transfer times.
When i called back to book Megan did this with me over the phone.
The following day I needed to book seats together as my partner is scared to fly and lisa helped sort this over the phone and was done promptly.
Thank you ladies you were all very helpful.
7 May 2026
Reply from Hays Travel - Northfield
Thank you Suzanne for such a kind review.
We appreciate you sharing your experience. We're happy to hear that you found the team knowledgeable and helpful when booking your getaway and sorting your seating arrangements. Thank you for your positive feedback!
Kind Regards
Hays Travel Northfield
Staff going the extra mile to get us…
Staff going the extra mile to get us what we wanted. All very pleasant. Offered tea or coffee. Great team.
29 April 2026
Reply from Hays Travel - Northfield
Thank you for taking some time to leave a great review Ian
We're happy to hear that our team provided excellent service and met your needs. We appreciate your positive feedback and are glad you enjoyed your experience with us.
Kind Regards
Hays Travel Northfield
Can't remember her name but she was…
Can't remember her name but she was very helpful done a brilliant job booking the two holidays benedorm and fuerteventura in June done a great job happy days
6 May 2026
Reply from Hays Travel - Northfield
Thank you for such a great review Graham
We're so happy to hear that you found our service helpful! We appreciate you taking the time to share your positive experience booking your holidays.
Kind Regards
Hays Travel Northfield
Always friendly and helpful and nothing…
Always friendly and helpful and nothing is too much trouble for the hay’s in Northfield
4 May 2026
Reply from Hays Travel - Northfield
Thank you, Denise, for the lovely review. It is a pleasure to help you with your holidays.
We look forward to helping you again in the future.
Kind regards
Hays Travel Northfield
Helpful and giving time to the children…
Helpful and giving time to the children during the booking.
1 May 2026
Reply from Hays Travel - Northfield
Thank you Mrs Hughes for your lovely review, we much appreciate the feedback and very happy that we were able to get you booked and look forward to serving you again in the future :)
Many Thanks
Harry from Hays Travel Northfield
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