From the moment I walked in .. I was offered a seat & coffee as all staff were very busy with other customers , didn't have to wait long until I was seen . Your staff member Trenaye was warm , fr... See more
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Suzanne was very pleasant and professional she throughly searched and advised us on each option of hotels and destinations. She went above and beyond especially as it took us hours up until closing ti... See more
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Consistently high quality service delivered by a really friendly team. Patience as always when dealing with me and my sister,all with a genuine wish to get us what we wanted . Always forget the name... See more
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Trenaye at Northfield always goes above and beyond when finding my dream holiday and gave personal recommendations of Barcelona and also helped me download the Hays Travel App!! Smooth, easy and stres... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Im very happy with the staff at hays travel in northfield they very help full and will go back every time to book my hoilday and service is good thank you very much
This shop in northfield is great and i all ways go there the staff are very help full there staff and service is great and i willgo there all time thank you very much
4 August 2026
Excellent customer service and great…
Excellent customer service and great knowledge… a please to go in branch and have a 5 out of 5 experience… well done
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Northfield
Connie
Thank you for your wonderful feedback! We are delighted to hear that you consistently have such a positive experience with us and find our service helpful.
Kind Regards
Hays Travel Northfield
Very helpful and quick great .
10 August 2026
Reply from Hays Travel - Northfield
Wayne,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service to be very helpful and quick. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Another excellent service from Hays…
Another excellent service from Hays Northfield. Lisa goes out of her way to to get you the best deal and does not rush you to make a decision. Would I visit another Travel Agent? No!
10 August 2026
Reply from Hays Travel - Northfield
Cherie
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service and that our team takes the time to find the best options for you. We truly appreciate your loyalty!
Kind Regards
Hays Travel Northfield
Friendly
Friendly, helpful, and we are happy with the service provided, recommend you try it
8 August 2026
Reply from Hays Travel - Northfield
Colin
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience with us, it is our pleasure to help with your bookings. Your recommendation to others means a lot to us.
Kind Regards
Hays Travel Northfield
As always we received a friendly…
As always we received a friendly welcome. Tailored the holiday to suit our needs. No hard sell.
7 August 2026
Reply from Hays Travel - Northfield
Thank you Mrs Mills for your kind words, we are grateful for your review and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Fantastic visit
From the moment I walked in .. I was offered a seat & coffee as all staff were very busy with other customers , didn't have to wait long until I was seen .
Your staff member Trenaye was warm , friendly and was very helpful. Trenaye informed me of all I needed to know while I booked my holiday , she even helped me to download your app so I can keep updated and also for my future holidays I will definitely be booking through Hays Travel.
I must say the whole experience if booking a Holiday is fun but can be stressful Trenaye made my experience fantastic. I can look forward to my holiday now knowing if I have any queries I can pop in and speak to one of your operatives no problems
Thankyou
6 August 2026
Reply from Hays Travel - Northfield
Thank you so much Mrs Price for taking the time to leave such a detailed lovely review, we much appreciate the feedback and are extremely happy that you enjoyed your experience with us and glad we were able to get you booked and you were happy with our service.
Many Thanks
Hays Travel Northfield
Trenaye at Northfield always goes above…
Trenaye at Northfield always goes above and beyond when finding my dream holiday and gave personal recommendations of Barcelona and also helped me download the Hays Travel App!! Smooth, easy and stress free process.
6 August 2026
Reply from Hays Travel - Northfield
Thank you Molly for the lovely review, we much appreciate the feedback and cant wait to see you again soon.
Many Thanks
Hays Travel Northfield
I book all my holidays at hays travel …
I book all my holidays at hays travel northfield the staff are so friendly and very professional they really go out of there way to find the right holidays for you
6 August 2026
Reply from Hays Travel - Northfield
Thank you Mr Tolley, thank you for leaving us such a wonderful review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Harry
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you Mrs Townsend for the positive feedback, we much appreciate it and cant wait to serve you again in the future.
Many Thanks
Hays Travel Northfield
Just the great service we receive every…
Just the great service we receive every time, Nothing is too much trouble. Always prepared to answer my millions of questions. A great team at Northfield.
29 July 2026
Reply from Hays Travel - Northfield
Thank you Mrs Downes for your kind words, we much appreciate the feedback and will always do our best to give all our customers the best service.
Many Thanks
Hays Travel Northfield
Suzanne was very pleasant and…
Suzanne was very pleasant and professional she throughly searched and advised us on each option of hotels and destinations. She went above and beyond especially as it took us hours up until closing time. Thank you Suzanne its a shame she wont get the after sales commission because she wasnt the first person I had seen
4 August 2026
Reply from Hays Travel - Northfield
Thank you Miss Duggal for taking the time to leave such a lovely kind review, we are very happy you were satisfied with your service from us and we much look forward to serving you again soon.
Kind Regards
Hays Travel Northfield
Consistently high quality service…
Consistently high quality service delivered by a really friendly team.
Patience as always when dealing with me and my sister,all with a genuine wish to get us what we wanted . Always forget the name of the lovely lady who helped us, she had just come back from a cruise. Excellent service. Thankyou
26 July 2026
Reply from Hays Travel - Northfield
Thank you Miss Noone, for leaving such a kind review, we are very happy you were happy with Trenaye's service and we look forward to serving you soon in the future.
Kind Regards
Hays Travel Northfield
Excellent service listened to what we…
Excellent service listened to what we wanted gave excellent advice
4 August 2026
Reply from Hays Travel - Northfield
Thank you Mrs Nott, for taking the time to leave us such a lovely positive review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Another holiday booked with ease.
Always a positive experience when we book with Hays. Helpful and friendly customer service from Trenaye. Thank you.
3 August 2026
Reply from Hays Travel - Northfield
Tracey Gilbert,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have a positive experience when booking with us and appreciate your kind words about our friendly customer service. Kind Regards Emma
Fantastic service at northfield branch…
Fantastic service at northfield branch as always teriffic staff always accomodating and always go above and beyond 😊
26 July 2026
Reply from Hays Travel - Northfield
CLARE,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team at the Northfield branch consistently provides such fantastic and accommodating service. Kind Regards Emma
Nothing but pleasant and helpful,great…
Nothing but pleasant and helpful,great friendly staff.
Thankyou Hayes.
28 July 2026
Reply from Hays Travel - Northfield
Gary Melia,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff pleasant, helpful, and friendly. We truly appreciate your kind words. Thanks Emma
As always Hayes Northfield staff are so…
As always Hayes Northfield staff are so very helpful, kind and lovely sense of humour.
Suzanne goes above and beyond as always.
Thank you so much ladies.
Love
Mr and Mrs surman
3 August 2026
Reply from Hays Travel - Northfield
Tracey Surman,
Thank you for your wonderful 5-star review! We are so happy to hear that our team's helpfulness, kindness, and sense of humour made such a positive impression. We truly appreciate your kind words.Kind Regards Emma
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