Our agent Annemarie, was a very warm and knowledgeable lady. When we needed extra help finding a holiday that was suitable for my friends needs, she took her time researching places, and making phone... See more
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Outstanding service from Sophie! Booking our holiday was an absolute breeze thanks to Sophie. I popped into the branch, told her what we were looking for, and went on my way. By the time I got home,... See more
Company replied
Staff are friendly and very helpful and obliging. They listen to our needs and preferences and make the booking process easy and straightforward. Excellent service that’s why we are regular customers!... See more
Company replied
We use George Street Hays in Hove on a regular basis specifically because of Anne Marie and the rest of the staff as they make the booking of the holiday seamless from start to finish. Always lovely... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
73 George Street, BN3 3YA, Hove, United Kingdom
- 01273 929 065
4.9
Excellent
503 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Our agent Annemarie
Our agent Annemarie, was a very warm and knowledgeable lady. When we needed extra help finding a holiday that was suitable for my friends needs, she took her time researching places, and making phone calls to see if they were right for us. Nothing was to much trouble.
9 August 2026
Was good to be able to be old school to…
Was good to be able to be old school to book trip as not all people are able to book themselves online
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Hove
Hi John,
Thanks for taking the time to leave a positive review. It was lovely to meet you both and get your holiday sorted.
Kind regards,
Sophie
Branch Manager
We have been in store a few times now…
We have been in store a few times now to book our trips away and the staff are always 👌 helpful
15 August 2026
Reply from Hays Travel - Hove
Hi Vincent,
Thanks for your kind comments, I'm glad we could help. Have a nice trip.
- Evelyn
Staff are friendly and very helpful and…
Staff are friendly and very helpful and obliging. They listen to our needs and preferences and make the booking process easy and straightforward. Excellent service that’s why we are regular customers!
15 August 2026
Reply from Hays Travel - Hove
Thank you so much for your 5 star review, it's always so lovely to see you both best wishes Annmarie
Friendly
Friendly, efficient, enjoyable and confident.
Could not be better. Just like last time.
Excellent booking service.
11 August 2026
Reply from Hays Travel - Hove
Hi,
Thank you for your lovely review, it was lovely to meet you and get your flights sorted.
Kind regards,
Sophie
Branch Manager
We knew what we wanted to book and the…
We knew what we wanted to book and the arrangements were made with the minimum of fuss.
Helpful and polite.
8 August 2026
Reply from Hays Travel - Hove
Hi Ian,
Thank you for your positive review. Always a pleasure to see you in the shop.
Kind regards,
Sophie - Branch Manager
Sophie was very helpful and kindly…
Sophie was very helpful and kindly reserved a place on the holiday, until I could confirm the date.
It would be helpful if you could leave a message on your branch landline out of hours.
6 August 2026
Reply from Hays Travel - Hove
Hi,
Thank you for your lovely review. It was a pleasure to meet you and help you get this trip booked.
I am sorry at your frustrations of not being able to leave a message in the evenings for us.
Kind regards,
Sophie
Branch Manager
Professional …
Having used hays travel for many a year and never been let down by the advice given and organisation of the holiday I would highly recommend
9 August 2026
Reply from Hays Travel - Hove
Thank you very much for your lovely comments. always an absolute pleasure helping you both. Best wishes Annmarie.
I will be going back for my holiday needs.
I was looked after by Sophie who was charming , efficient and extremely helpful .
9 August 2026
Reply from Hays Travel - Hove
Thank you so much for your lovely review. Its a pleasure to meet you.
Kind regards, Sophie - Branch Manager
Members of staff were very helpful and…
Members of staff were very helpful and patient to sort out the holiday we wanted .Went the extra mile to sort out our plane seats and private pickup to and from our hotel. We couldn't have asked for any more.
2 August 2026
Reply from Hays Travel - Hove
Thank you for your lovely comments Sandra, it was such a pleasure to see you both again in store and arrange your trip !
Excellent service as usual.Could not…
Excellent service as usual.Could not fault anything whilst booking our holiday
4 August 2026
Reply from Hays Travel - Hove
Thank you so much for your lovely comments, I hope you both have a fabulous time on your Cruise best wishes Annmarie
Friendly & knowledgable staff who made…
Friendly & knowledgable staff who made us feel welcome and valued.
30 July 2026
Reply from Hays Travel - Hove
Hi Derek,
Thank you for your kind review. It was a pleasure to serve and get your holiday booked.
Kind regards,
Sophie
Branch Manager
Outstanding service from Sophie!
Outstanding service from Sophie!
Booking our holiday was an absolute breeze thanks to Sophie. I popped into the branch, told her what we were looking for, and went on my way. By the time I got home, an email with great options was already waiting in my inbox.
The flights, accommodation, and overall value for money were spot on. Sophie was extremely helpful, friendly, and efficient throughout. I couldn't have asked for a better experience—highly recommended.
25 July 2026
Reply from Hays Travel - Hove
Hi Prue,
It was lovely to meet you, thank you for your kind words, I am glad the experience was positive for you!
Kind regards,
Sophie - Branch Manager
Approachable and knowledgeable
Approachable and knowledgeable. Needs understood and fulfilled.
25 July 2026
Reply from Hays Travel - Hove
Hi Tony,
Thank you for your review. It was my pleasure to take care of your holiday plans.
Kind regards,
Sophie - Branch Manager
Reply from Hays Travel - Hove
Hi,
Thank you for your positive review, I am so glad you had a good experience, it was my pleasure to help you find your holiday!
Thanks
Sophie
Branch Manager
We use George Street Hays in Hove on a…
We use George Street Hays in Hove on a regular basis specifically because of Anne Marie and the rest of the staff as they make the booking of the holiday seamless from start to finish. Always lovely to see their smiling faces and pleasant chats.
15 July 2026
Reply from Hays Travel - Hove
Thanks for your lovely coments guys ! we all love seeing you and sorting your may trips xx
Evelyn at the hove Brunch has been… amazing
Evelyn at the hove Brunch has been absolutely amazing,she had taken so much time organising our holiday to Thailand and all different stays she has been so patient.absolutely 5 starts Evelyn
Thanking you Karen
17 July 2026
Reply from Hays Travel - Hove
Thank you so much for your lovely comments Karen. It's my pleasure and I'm glad I could help. Kind regards, Evelyn
Excellent customer service
Jo was excellent, very helpful and had lots of time for us. Thank you 😊
17 July 2026
Reply from Hays Travel - Hove
Ah thank you Julie ! So happy that we got a lovely hotel for you all x
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