As first Timers, my wife and I are very pleased with how Hays (Grantham) explained everything and what we needed to know about our forthcoming Cruise. We both felt very relaxed throughout the whole bo... See more
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As soon as I walked into the travel agents , I was greeted with smiles and hellos . Kate was very helpful and patient . Her knowledge and experience made the difference in my decision of where to... See more
Company replied
Amy was amazing nothing to much trouble she helped us with our holiday plenty of information she found good prices we went away then came back and booked it great service
Company replied
It is the first time i have used a travel agent in many years. On this occasion I had already done my research and knew what I wanted and was happy to discover I could get the trip I wanted for the sa... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6, Isaac Newton Centre, NG31 6EE, Grantham, England, United Kingdom
- 01476 847 841
4.8
Excellent
65 reviews
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I recently went into the new branch at…
I recently went into the new branch at Grantham. I was seen straight away and only really wanted a brochure. I spoke to Sarah the manager, she said she would go upstairs and get one and apologised about not being out on the shop floor! I stood and waited and when she came back down the brochure she had didn’t have the venue I wanted so she offered me a seat and said she would look there and then.
Sarah didn’t make me feel like I was an inconvenience even though they looked busy trying to set the store up still.
I waited out with a quote that I was happy wait and 2 days later I went back there to book my holiday! I did change the original hotel but we got everything sorted and it was even priced matched to what I found online. I didn’t know they did they Sarah told me when I said it was about £200 cheaper last night. I would highly recommend going to see one of the Lovely team at hays in Grantham. I will certainly be going back! Thank you team 😁
29 January 2026
Reply from Hays Travel - Grantham
We're so glad we were able to book your holiday! Thank you for coming to see us, we can't wait to book your next one! - Amy
Customer service was excellent they…
Customer service was excellent they listened to what I needed when booking and the staff were extremely friendly and knowledgeable
30 January 2026
Reply from Hays Travel - Grantham
This is so nice to hear. We hope to see you again soon - Amy
Great service
Kate who was looking after us was very informative and knowledgeable about what we were looking for. She was able to get a holiday booked checked in ad car parking all sorted out while we were there. So lovely to have people like that looking after us.
1 February 2026
Reply from Hays Travel - Grantham
Kate was more than happy to help you find you holiday and ensure you had car parking sorted. Thank you for your lovely review - Amy
Approachable The agent very welcoming on entering…
The agent very welcoming on entering the shop. Sorted a holiday for us with no problems. All concerns re holiday explained.
25 January 2026
Reply from Hays Travel - Grantham
Thank you very much for leaving a nice review :) - Amy
Holiday
Booked holiday staff really helpful,professional , will certainly use the Grantham office of Hayes again
23 January 2026
Reply from Hays Travel - Grantham
Thank you :) - Amy
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