Very friendly and professional. Gave alot of helpful tips and informed of services Hayes provide. Would definetly call into the shop again. Excellent customer service
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We found the 2 members of staff we dealt with very helpful and pleasant. Booking our cruise turned into an enjoyable and friendly experience.
Company replied
The lady that dealt with my request was polite and affable and attemped to obtain further business from me. Full Marks young Lady.
Company replied
Billy was amazing he has been so patient with us we're not the easiest people to please and we had a long list of preferences but we got there in the end and we are now looking forward to our holiday... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6, Isaac Newton Centre, NG31 6EE, Grantham, England, United Kingdom
- 01476 847 841
4.8
Excellent
53 reviews
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Very friendly and professional
Very friendly and professional. Gave alot of helpful tips and informed of services Hayes provide. Would definetly call into the shop again. Excellent customer service
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady that dealt with my request was…
The lady that dealt with my request was polite and affable and attemped to obtain further business from me.
Full Marks young Lady.
15 July 2026
Reply from Hays Travel - Grantham
Thank you for taking the time to share your positive experience! We are delighted to hear that our team member was polite and helpful, and we appreciate your kind words. - Fallon
Well done Hays Travel in Grantham
We found the 2 members of staff we dealt with very helpful and pleasant. Booking our cruise turned into an enjoyable and friendly experience.
15 July 2026
Reply from Hays Travel - Grantham
Thank you for your wonderful feedback! We are so pleased to hear that our team made booking your cruise an enjoyable and friendly experience. - Fallon
Reply from Hays Travel - Grantham
Thank you for your kind review :) Look forward to seeing you again!
Your staff- Fallon
Your staff, team. Fallon was excellent. Patient to help us find the right break and full of good advice! Thank you
5 July 2026
Reply from Hays Travel - Grantham
Thank you Ian! Looking forward to booking your next trip!
- Fallon
Wow excellent service
Your staff member (Fallon) went above and beyond to tailor a holiday that suited us. First time we have used Hays Travel but it won't be the last......
1 July 2026
Reply from Hays Travel - Grantham
Thank you for your wonderful review! We are so pleased to hear that our staff member went above and beyond to create the perfect holiday for you. We look forward to helping you with your future travel plans!
Had a wonderful experience
Had a wonderful experience . Very professional staff and very helpful . Will definerly use hays for my future holidays
2 July 2026
Reply from Hays Travel - Grantham
Thank you for your wonderful feedback! We are so pleased to hear you had such a positive experience with our professional and helpful staff. We look forward to assisting you with your future holiday bookings.
The staff were very helpful
The staff were very helpful, professional and understanding of all our questions
28 June 2026
Reply from Hays Travel - Grantham
Thank you for your kind words, we look forward to seeing you again soon - Sarah
Reply from Hays Travel - Grantham
We are so glad you had a very good experience with us. Thank you for your kind words. - Fallon
Great experience start to finish
Was a great experience from moment walked in to when we left. Sarah was amazing she went through every detail. Got a great deal, better than booking online nice to get the personal touch. Highly recommend this team. Thank you
14 June 2026
Reply from Hays Travel - Grantham
We are so pleased you had a great experience with us! Thank you for your kind words and recommendation; we truly appreciate it. - Fallon
Your team in Grantham made the whole…
Your team in Grantham made the whole experience so enjoyable .
12 June 2026
Reply from Hays Travel - Grantham
We're so glad our team made your experience enjoyable. Thank you for sharing! -Fallon
Excellent customer service
Billy was amazing he has been so patient with us we're not the easiest people to please and we had a long list of preferences but we got there in the end and we are now looking forward to our holiday. Billy's and Fallons excellent customer service made the experience relaxed and humorous. We would definitely book with them again
9 June 2026
Reply from Hays Travel - Grantham
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent customer service and made your booking experience relaxed and enjoyable. We look forward to assisting you with future holidays! - Fallon
Friendly, helpful and efficient staff
We visited Hays Grantham with specific requirements for our holiday. The staff were able to assist us quickly, advise on booking and ultimately, booked our cruise immediately. Friendly and efficient staff
9 June 2026
Reply from Hays Travel - Grantham
We are so pleased we could assist with your specific holiday requirements. We appreciate your kind words about our friendly and efficient staff. Thank you for your lovely review. - Sarah
Two of your staff gave us very good…
Two of your staff gave us very good service. A credit to your travel business. Gr
6 June 2026
Reply from Hays Travel - Grantham
We are so pleased to hear our team provided excellent service. Thank you for your kind words. - Fallon
Back to the future.....of holifay planning!
It is the first time i have used a travel agent in many years. On this occasion I had already done my research and knew what I wanted and was happy to discover I could get the trip I wanted for the same price booking with Hays as booking online direct. After years of planning trips online, involving endless scrolling and researching, I feel letting someone else do the work is the way to go. Kate was very helpful, approachable and friendly, so I am happy with the service so far.
3 June 2026
Reply from Hays Travel - Grantham
We are so pleased to hear you had such a positive experience returning to a travel agent after many years. We are delighted we could make your trip planning easy and enjoyable. Thank you for your kind words. - Fallon :)
Excellent staff and so helpful
Excellent staff and so helpful, I will only use Hays for my future holidays
1 May 2026
Reply from Hays Travel - Grantham
Thank you for the kind words, we look forward to seeing you again! - Sarah
Katie was lovely
Katie was lovely, very professional but very approachable! Will definitely use Hays again!
5 May 2026
Reply from Hays Travel - Grantham
Thank you for your kind words, I will be sure to pass this on. - Fallon :)
Fallon, you legend of a consultant
Fallon, you absolute legend! Found me exactly what I wanted at the right price. Excellent service
1 May 2026
Reply from Hays Travel - Grantham
Thank you for your great words Sarah! - Fallon
They were pleasant listened and advised…
They were pleasant listened and advised us with everything so we got the cruise which we wanted
30 April 2026
Reply from Hays Travel - Grantham
Thank you very much we look forward to seeing you again - Sarah
Very friendly and helpful staff
Very friendly and helpful staff. Answered all our questions and very knowledgable
29 April 2026
Reply from Hays Travel - Grantham
Thank you for your kind words - Sarah
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