Hays Travel - Forestside Reviews 

760
TrustScore 5 out of 5

4.9

Unit 31 Forestside Shopping Centre, BT8 6FX Forestside, GB


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Rated 5 out of 5 stars

Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make... See more

Company replied

Rated 5 out of 5 stars

We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... See more

Company replied

Rated 5 out of 5 stars

The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... See more

Company replied

Rated 5 out of 5 stars

The rep (Rebecca) was very welcoming. She took the time to listen to what we were looking for, making informed and helpful suggestions and patiently answering any questions we had. As is our usual exp... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom

  • 02892290228

4.9

Excellent

TrustScore 5 out of 5

760 reviews

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4.9

All reviews

(760)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Since Hays travel arrived at Forestsi…

Since Hays travel arrived at Forestsi we have always found a welcome smile from all the staff. We have found a special person in Natalie who goes to great lengths to find the right holiday for all her customers.

21 January 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Brian Mckenna,

We appreciate you sharing your kind words about our team's service. It's great to hear that you've consistently received a warm welcome and that a member of our team has been so helpful in finding the perfect holidays.

Hays Travel

Rated 5 out of 5 stars

We have been going to Hays Travel from…

We have been going to Hays Travel from it open at Forestside and to Thomas Cook before that and we have always had great help. Natalie is great nothing is to much trouble she takes her time to explain every thing. All the people who work there are very friendly.

11 January 2026
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Reply from Hays Travel - Forestside

John,

We appreciate your continued loyalty and are so glad to hear that you've consistently received great help from our team. We're happy that our team members are friendly and helpful!

Hays Travel

Rated 5 out of 5 stars

The staff in my local Forestside branch…

The staff in my local Forestside branch are very knowledgeable, helpful and friendly. They listen to what you want and then do you up a package that is right for you

4 January 2026
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Reply from Hays Travel - Forestside

Thank you for taking the time to write this lovely review :)

Rated 5 out of 5 stars

My travel advisor listened to what I…

My travel advisor listened to what I wanted and recommended appropriate holidays. She was very open and honest and I felt confident in going for what she recommended.

10 January 2026
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Reply from Hays Travel - Forestside

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Very helpful patient staff especially…

Very helpful patient staff especially Rebecca who always takes the time to explain changes in flight times and makes good recommendations and as we are oldies prints out our travel documents for us
All staff very welcoming

21 December 2025
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Reply from Hays Travel - Forestside

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

I use the Forestside branch quite…

I use the Forestside branch quite frequently and the staff are absolutely the best .. Natalie runs a good happy environment…

7 January 2026
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Reply from Hays Travel - Forestside

We appreciate you taking the time to share your positive experience with the Forestside branch. We're so happy to hear the staff are the best!

Rated 4 out of 5 stars

Definitely use a travel agent

The lady who looked after us was excellent.
Nothing too much trouble.
Give us recent review’s on the hotel which were 4and5 stars.

30 December 2025
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Reply from Hays Travel - Forestside

We're happy to hear that the service was excellent and that our staff went above and beyond. Thank you for your positive feedback and for sharing your experience!

Rated 5 out of 5 stars

Welcoming staff

Welcoming staff
Listened to requirements
Very helpful and efficient

28 December 2025
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Reply from Hays Travel - Forestside

We appreciate you taking the time to share your experience. We're so happy to hear our team was helpful and met your needs effectively.

Rated 5 out of 5 stars

Fantastic friendly and very helpful and…

Fantastic friendly and very helpful and patient staff.Always very professional and they dont rush you.I always use Hays because of this

5 December 2025
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Reply from Hays Travel - Forestside

Thank you for your lovely review! :)

Rated 5 out of 5 stars

Multi flight holiday!

There was a few requests on our holiday plans and Aleisha handled all these with a smile.

30 November 2025
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Reply from Hays Travel - Forestside

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

I've always received absolute…had an excellent engagement whilst using Jet 2 through your office , as it was only a four day break to Cyprus, Ryanair where the service providers, CRAP.

I've always received absolute professional and engaging interaction with all staff. Thier Professionalism coupled with interaction is second to none. HOWEVER, not judging just an observation, I ordinarily would ALWAYS USE JET 2 . as this was a short four day break to Cyprus with RYANAIR,, thought it somewhat Forward of , "Mr. OLEARY" to demand payment FOURTEEN WEEKS prior departure, not a problem for me but an observation.... you get what you pay for and clearly C.E.O. RYANAIR is money orientation is his priority,,, regrettably.

4 December 2025
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Reply from Hays Travel - Forestside

Thank you for taking the time to leave your lovely feedback about our staff :)

Rated 5 out of 5 stars

Personal service

I like the personal touch you receive at Hays. The lady who served us was friendly and professional.

28 November 2025
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Reply from Hays Travel - Forestside

Thank you for your lovely review! :)

Rated 5 out of 5 stars

The advice and help was just perfect

The advice and help was just perfect, and helped narrow down our options and resulted in us booking the holiday trip.
Kelly was extremely patient, understanding, knowledgeable and helpful. Just what we needed in a personal touch!

22 November 2025
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Reply from Hays Travel - Forestside

Thank you for taking the time to leave us such lovely feedback :)

Rated 5 out of 5 stars

The young man dealing with me Ion was…

The young man dealing with me Ion was fantastic 12 out of 10.
Patient ,thorough and such a friendly attitude.
Contacted me with updates to reassure me when I had said that I had shellfish allergy. ..these things are important but everyone takes time to reassure customers.
He is great I do hope he does well .

20 November 2025
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Reply from Hays Travel - Forestside

Thank you for your lovely feedback :)

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