Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
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The staff at Hays Travel Forest side are all lovely. We booked this holiday with Rebecca who was as always very helpful. I prefer to book with Hays Travel as I take our passports and they do the check... See more
Company replied
We were dealt with by Rebecca who was so helpful & listened to what we were looking for.. she found us the perfect holiday. It was a pleasure dealing with her
Company replied
Staff are great. Rebecca in particular was fantastic at sorting out a couple of issues and getting me set up for my next trip. Let’s hope the holiday is as good as the branch at Forestside.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
712 reviews
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Holiday booking made simple.
Natalie from the Forestside branch did a great job assisting my wife and I with our holiday selection and our finalised booking. Really appreciated.
2 June 2026
Reply from Hays Travel - Forestside
We're so glad we could help you with your holiday. We appreciate your kind words and look forward to helping you again!
Team Forestside :)
The service we received was brilliant
The service we received was brilliant. Took time to look for the best holiday for us. Have booked a few times now and would highly recommend.
1 June 2026
Reply from Hays Travel - Forestside
We are so pleased to hear we found the best holiday for you. Thank you for your continued loyalty and kind recommendation!
Team Forestside
Because the staff in Hayes forestside…
Because the staff in Hayes forestside know i'm not very hi tech and they sort everything out for me
31 May 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
We were dealt with by Rebecca who was…
We were dealt with by Rebecca who was so helpful & listened to what we were looking for.. she found us the perfect holiday. It was a pleasure dealing with her
30 May 2026
Reply from Hays Travel - Forestside
We are so glad we could help you find the perfect holiday. We appreciate your kind words and look forward to helping you again.
Team Forestside :)
Hays Travel have always found me a good…
Hays Travel have always found me a good deals on my holidays. Never had any problems with Hays
28 May 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
ExcellantService-yet again
Nicola ,the Branch manager listenwd to our request for a one week holiday in an Adults Only hotel in the sun and came up with several options.
26 May 2026
Reply from Hays Travel - Forestside
We're so happy to hear we could help you find the perfect adults-only holiday! Thank you for sharing your positive experience.
Team Forestside :)
We always book with Natalie who is…
We always book with Natalie who is always so helpful.
23 May 2026
Reply from Hays Travel - Forestside
Thank you for your kind words! We appreciate your continued loyalty.
Team Forestside :)
Reply from Hays Travel - Forestside
Thank you so much for your lovely comments :)
We’re really pleased to hear you had such a positive experience with us!
It looks like the star rating may have been selected in error, as your feedback describes a first-class service. If you did happen to leave the 1‑star rating by mistake, we would greatly appreciate it if you were able to amend it, as reviews like yours mean a lot to our team.
If there’s anything further we can help with, please don’t hesitate to get in touch.
Thanks again for your kind words,
Natalie
Team Forestside
Natalie always goes the extra mile
Natalie always goes the extra mile. She listened to what we wanted and delivered it. Amazing friendly service. She is fab.
22 May 2026
Reply from Hays Travel - Forestside
Thank you for your wonderful review! We are so pleased to hear Natalie delivered amazing, friendly service.
Very helpful staff in Eoin and Jake.
21 May 2026
Reply from Hays Travel - Forestside
We're glad our team was helpful. We appreciate your kind words.
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Great service once again from staff at Foresrside
The staff at Hays Travel Forest side are all lovely. We booked this holiday with Rebecca who was as always very helpful. I prefer to book with Hays Travel as I take our passports and they do the check in and print our boarding passes. As an older couple we prefer to have our paper boarding passes rather than using technology to have them on our phone.
17 May 2026
Reply from Hays Travel - Forestside
We are so pleased to hear you had such a positive experience with Rebecca. We're glad we could assist with your travel needs, making your holiday preparations stress-free. Thank you for your lovely feedback.
Team Forestside
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Excellent customer service from Natalie…
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs.
Was so helpful with information and recommendations.
We had visited out agent who simply gave us a few printouts but did t have time to talk.
Natalie really too her time and went through a few options. We were glad to book our holiday with Hays.
5 May 2026
Reply from Hays Travel - Forestside
We're happy to hear that you received excellent customer service and that Natalie took the time to listen to your needs. We appreciate you booking your holiday with us and value your feedback!
Kind Regards
Forestside
Staff are great
Staff are great. Rebecca in particular was fantastic at sorting out a couple of issues and getting me set up for my next trip. Let’s hope the holiday is as good as the branch at Forestside.
8 May 2026
Reply from Hays Travel - Forestside
We're happy to hear that our staff were so helpful in resolving your issues and planning your next trip. We appreciate your kind words and hope you enjoy your holiday!
Team Forestside
Natalie the manager always goes above…
Natalie the manager always goes above and beyond when booking my holidays. Cant be helpful enough. Il be back for sure.
7 May 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Jake was very helpful and got me and my…
Jake was very helpful and got me and my sorted with my first ever holiday
5 May 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Holiday experience
Hays travel was very helpful and informative at getting a good holiday for our special anniversary , we have used them in the past and would do so again
1 May 2026
Reply from Hays Travel - Forestside
We appreciate you sharing your experience. We are happy to hear that we could assist you in planning a good holiday for your special anniversary. We look forward to helping you again.
Rebecca Cullen always has customer care…
Rebecca Cullen always has customer care paramount and is extremely good at her job!
3 May 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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