Hays Travel - Cleveleys Reviews 

943
TrustScore 5 out of 5

4.9

69 Victoria Road West, FY5 1AJ Cleveleys, GB


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Rated 5 out of 5 stars

We went to book a holiday yesterday. We was attended to by CLOE who was very polite and helpful to help get our holiday to Tenerife nothing was to much trouble this was our 4th holiday we have booke... See more

Company replied

Rated 5 out of 5 stars

Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... See more

Company replied

Rated 5 out of 5 stars

Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more

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Rated 5 out of 5 stars

Hays Travel in Cleveleys is great. Staff are really friendly and will find a holiday to suit you. Chloe was really helpful and friendly. Wouldn't book anywhere else. Was guided through the apps and I... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom

  • 01253807399

4.9

Excellent

TrustScore 5 out of 5

943 reviews

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4.9

All reviews

(943)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Got my New York holiday sorted out

I was happy with the travel agent tried her hardest to get the hotel I wanted in New York but unfortunately it was fully booked but got another one.The travel also got me the flight I wanted which I was most grateful. The travel agent worked so hard.

31 January 2026
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Reply from Hays Travel - Cleveleys

Thanks for the great feedback! Really appreciated and thanks again for booking with us. Louise xx

Rated 5 out of 5 stars

Katie is a credit to Hays Cleveleys

Katie was absolutely amazing during the process. She found exactly what we was looking for and made sure she did everything she could. She booked our family holiday last year and was outstanding then. Absolute credit to Hays Cleveleys.

1 February 2026
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Reply from Hays Travel - Cleveleys

Hi Mrs Hall, Thank you so much for leaving our Katie such a lovely review and so happy she could get your holiday booked for you! I will make sure this is passed on to her :) xx

Rated 5 out of 5 stars

Louise was very friendly and helpful.

Louise was very friendly and helpful.

23 January 2026
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Reply from Hays Travel - Cleveleys

Alison,

We appreciate your kind words! We are so happy to hear that you found Louise helpful and friendly during your visit.

- Katie x

Rated 5 out of 5 stars

Cleveleys

Tegan was very helpful,and sorted everything out.

23 January 2026
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Reply from Hays Travel - Cleveleys

L.Tyrer,

We appreciate your kind words! We're happy Tegan was helpful and got you booked on your holiday; thank you for your review. Louise xx

Hays Travel

Rated 5 out of 5 stars

The service was very good from Sandra

The service was very good from Sandra , she helped sort out the best hotel and deals, she all so advised us on when to go and airport to go from .
She advised us to go back into the store and she would sort the boarding passes on our phones as Ryan Air now don’t do paperwork.
A great help .

29 January 2026
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Reply from Hays Travel - Cleveleys

Thank you for taking the time to write such a lovely review for Sandra, I am so glad she managed to find you the best deal! She will be so pleased :) x

Rated 5 out of 5 stars

Customer service excellent

Customer service lady was excellent she listened carefully/patiently to our request/requirements. Her research was thorough and careful. All our questions were acknowledged and answered with confidence. Her knowledge was excellent.

29 January 2026
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Reply from Hays Travel - Cleveleys

C Wood,

We appreciate your lovely feedback! We're so glad to hear that we provided excellent assistance, listened attentively, and thoroughly addressed your needs. Thanks again Louise xx

Hays Travel

Rated 5 out of 5 stars

A professional and friendly service

A professional, friendly and helpful service. Louise was very supportive and knowledgeable.

26 January 2026
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Reply from Hays Travel - Cleveleys

Thank you for such a lovely review. Lou will be thrilled x

Rated 5 out of 5 stars

Chloe booked our holiday we achieved…

Chloe booked our holiday we achieved everything we wanted. Thanks we will certainly be back

28 January 2026
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Reply from Hays Travel - Cleveleys

Hi Mr and Mrs Vincent, Thankyou so much for taking the time to leave Chloe such a lovely review!! I will make sure this is passes on to her :)

Rated 5 out of 5 stars

Great service

Great service , really helpful pleasant staff

20 January 2026
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Reply from Hays Travel - Cleveleys

Frances,

We appreciate your kind words! We are so happy to hear you had a positive experience with our team and our great service. Louise xx

Hays Travel

Rated 5 out of 5 stars

Great experiece Louiss wonderful…

Great experiece Louise was wonderful helping us get the cabin fir our needs. Will definitely use you again

26 January 2026
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Reply from Hays Travel - Cleveleys

Mr Thomson,

We're glad you had a wonderful experience with Louise! We look forward to seeing you again soon! Team Cleveleys xx

Hays Travel

Rated 5 out of 5 stars

From walking through the door and…

From walking through the door and greeted with a warm welcome to leaving the service was exceptional,Sophia the young lady who booked my holiday for me was extremely polite and professional and saved me an absolute fortune looking through different offers etc .Will definitely book with Hays Travel again.

25 January 2026
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Reply from Hays Travel - Cleveleys

Mandy Oakes,

We appreciate you taking the time to leave us such a complimentary review! We're so glad you received exceptional service and that our team member helped you find great offers. We look forward to assisting you again with future bookings. Louise xx

Hays Travel

Rated 5 out of 5 stars

Went to cleveleys branch of Hays Travel…

Went to cleveleys branch of Hays Travel late Friday afternoon. Told them exactly what we wanted Early Saturday morning received a phone call with a time to call into the office and there was the perfect holiday waiting for us. Thank you.

18 January 2026
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Reply from Hays Travel - Cleveleys

Mr Graham Isherwood,

We're happy to hear that we could find the perfect holiday for you so quickly! Thank you for sharing your positive experience with our team; we appreciate your feedback. Louise xx

Hays Travel

Rated 5 out of 5 stars

Excellent personal service

I was looked after by Tiegan an Cleveleys . It was a difficult family holiday I was booking but Tiegan was so patient and helpful . Nothing was too much trouble . She is an absolute credit to Hays travel .

15 January 2026
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Reply from Hays Travel - Cleveleys

Thank you so much Mary for leaving such a lovely review ! Tegan will be so pleased :) x

Rated 5 out of 5 stars

I always use Hays Travel in Cleveleys…

I always use Hays Travel in Cleveleys and Louise is always very helpful and understands my requirements in finding the perfect cruise. The Cleveleys branch has a nice atmosphere where you feel welcomed by the staff.

16 January 2026
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Reply from Hays Travel - Cleveleys

Susan Entwisle,

I appreciate you taking the time to leave such a fabulous review. I love getting you booked on these wonderful cruises. Louise xx

Hays Travel

Rated 5 out of 5 stars

The staff were very helpf and found…

The staff were very helpful and found us a holiday at the right price and location , we didn’t have a holiday destination in mind when we went in , so very happy

10 January 2026
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Reply from Hays Travel - Cleveleys

Thank you David for leaving such a nice review ! So glad we were able to find the perfect holiday for you :)

Rated 5 out of 5 stars

Excellent friendly staff

Excellent friendly staff, always been a pleasure to deal with

31 December 2025
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Reply from Hays Travel - Cleveleys

Mr Andrew Peterson,

We appreciate you taking the time to leave us such a wonderful review. We are so happy our team is friendly and helpful! Louise xx

Hays Travel

Rated 5 out of 5 stars

Sandra dealt with our 3 booking for…

Sandra dealt with our 3 booking for this year.
My Husband Steve will only book with Sandra as she knows what type of holidays we like and she makes you feel relaxed & no pressure.
Sandra is an asset to the company
The service which Sandra provided was 5*
Looking forward to seeing Sandra on our future bookings.
Jane & Steve

11 January 2026
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Reply from Hays Travel - Cleveleys

Thank you for leaving such a lovely review for Sandra, It is a pleasure having you in the store :) We are looking forward to seeing you in the future x

Rated 5 out of 5 stars

They were very helpful in helping us…

They were very helpful in finding our holiday and patient, checked all flights and packages and got us the best deal.

18 January 2026
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Reply from Hays Travel - Cleveleys

Matthew West,

We're so happy we could find the perfect holiday for you! It's great to hear the team was helpful and patient in securing the best deal for you. See you soon, Louise xx

Hays Travel

Rated 5 out of 5 stars

We usually book our holidays on the…

We usually book our holidays on the internet ourselves but had seen some good offers in the window so decided to see what we could get for a last minute break in the winter sun.
Cloe was really good at finding us a holiday even though we were rather vague on our needs. There was no pressure to buy & she was very professional too.
She found us a good deal & was also able to find us a discount which was even better!
We will use this company again for our next holiday in April & hopefully Cloe will be there to help us again. Thank you

17 January 2026
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Reply from Hays Travel - Cleveleys

Dianne,

We're so glad we could find you a great last-minute winter sun holiday, especially with a discount! It's great to hear that you found our service professional and helpful. We look forward to assisting you again in April.Louise xx

Hays Travel

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