Hays Travel - Cleveleys Reviews 

889
TrustScore 5 out of 5

4.9

69 Victoria Road West, FY5 1AJ Cleveleys, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walke... See more

Company replied

Rated 5 out of 5 stars

Hayes Travel Very easy company to deal with. So much knowledgeable help to book my Norwegian cruise with Ambassador Cruiseline. (Having said that, I would personally be very careful about booking wi... See more

Company replied

Rated 5 out of 5 stars

The staff are outstanding. So helpful, polite and knowledgeable. We always deal with Tegan (Cleveley's branch). This is never an issue with Tegan or staff, they are all so accommodating.

Company replied

Rated 5 out of 5 stars

Yet another holiday booked with the lovely Sophia, we always have a giggle together, lovely to see her confidence growing each visit i make. Keep up the good work Hays Travel

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom

  • 01253807399

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(889)

126,126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Very helpful. Karen Anderson

20 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Karen,

We are so glad to hear that our service was helpful to you. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. Louise xx

Rated 5 out of 5 stars

Good information provided in a friendly…

Good information provided in a friendly way. All bases covered. Felt comfortable and reassured as my husband and I are both in our 80s.9

19 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your kind words! We are so pleased to hear that you felt comfortable and reassured, and that we could provide helpful information. Louise xx

Rated 5 out of 5 stars

Tegan at Cleveleys was brilliant

Tegan at Cleveleys was brilliant. Very confident and extremely knowledgeable. The booking took no time at all - Tegan was so friendly.

18 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you so much for your fantastic feedback for Tegan! She will be so pleased with this :)

Rated 5 out of 5 stars

Outstanding staff

The staff are outstanding. So helpful, polite and knowledgeable. We always deal with Tegan (Cleveley's branch). This is never an issue with Tegan or staff, they are all so accommodating.

13 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for a lovely review. We always love seeing you in store. Sandra x

Rated 5 out of 5 stars

fabulous service always

Always get you what you want and need , always friendly and helpful too lovely service

19 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive friendly and helpful service, and that we always meet your needs. xx

Rated 5 out of 5 stars

Got what we asked for in our package…

Got what we asked for in our package holiday staff helpfully and friendly.

11 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your 5-star review! We are so pleased to hear that our staff was helpful and friendly in arranging your package holiday. xx

Rated 5 out of 5 stars

Very helpful especially with me being a…

Very helpful especially with me being a single person. We have it harder when we try and book as the holidays are snapped up quicker.

11 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Christin Higgins,

We're so glad we could be helpful! We understand that booking holidays can sometimes be more challenging for single travelers, and we appreciate you sharing your experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Friendly sales assistant who listened…

Friendly sales assistant who listened to our requests and helped us to choose the appropriate holiday.
Very happy with the service we received.

18 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in choosing the perfect holiday :)

Rated 5 out of 5 stars

As always the Cleveleys branch has…

As always the Cleveleys branch has friendly & very capable staff to make the holiday booking process go smoothly

18 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Patricia,

Thank you for your wonderful review! We are so pleased to hear that our team was friendly and capable in making your holiday booking process smooth. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

All our questions were quickly…

All our questions were quickly explained. Good communication. Happy with all the procedure

17 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Hi Diane, Thankyou so much for leaving us such a lovely review! It was a pleasure to see you both again and hopefully see you both again soon :)

Rated 5 out of 5 stars

Great booking experience

Great booking experience, excellent customer service, and knowledgeable, lovely staff. Will definitely use Hays Travel again.

15 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for the lovely review - we look forward to seeing you again. Sandra

Rated 5 out of 5 stars

Our recent great service booking with Hays Travel…

Our recent booking with Hays Travel Cleveleys branch was Quick efficient straightforward we got the holiday we wanted all paperwork was done in store and the experience was far less daunting than had I done it all myself on my computer.

8 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for the lovely review, we were happy to get you all sorted! Sandra

Rated 5 out of 5 stars

Yet another holiday booked with the…

Yet another holiday booked with the lovely Sophia, we always have a giggle together, lovely to see her confidence growing each visit i make. Keep up the good work Hays Travel

14 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your wonderful review! We are delighted to hear that you always have such a positive experience with us and appreciate your kind words. We look forward to assisting you with your future travel plans!

Rated 5 out of 5 stars

Hayes Travel

Hayes Travel
Very easy company to deal with. So much knowledgeable help to book my Norwegian cruise with Ambassador Cruiseline. (Having said that, I would personally be very careful about booking with Ambassador Cruiseline ever again. Ambassador got full payment, my jumper was missed from my private - locked - cabin and Ambassador customer support teams, both onboard and on return will use the points raised for training purposes and to claim the “loss” on my travel insurance. Whoopee-do! Despite follow up correspondence Ambassador have shown no sign of remorse or compensation.). First and last cruise with Ambassador unless they can show some actual customer care but Hayes will be my go-to travel agent from now on. They were local, face-to-face and went the extra mile answering every question I asked. Thank you Tegan.

11 March 2026
Unprompted review
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Hi Valerie, we are very sorry to hear about your issues with Ambassador. But thankyou for leaving us such a lovely review regarding our service. We hope to see you again soon!

Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating

9 July 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your kind words! We are so pleased to hear that you found our service helpful and accommodating. We appreciate you taking the time to leave a review :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service

30 June 2026
Hays Travel - Cleveleys logo

Reply from Hays Travel - Cleveleys

Thank you for your lovely review, we are so glad you are happy with our service :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look