It is lovely to have the reassurance of Hays booking our travel then we know it is done correctly. The consultants in the Berwick branch are so helpful and caring with our arrangements, it is a pleasu... See more
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Spoke to Becky who was so polite and knowledgeable and handled our cruise booking with aplomb.The staff at Berwick branch are all excellent and make the customers life so easy
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Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... See more
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I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Summer was professional and welcoming …
Summer was professional and welcoming and found us the holiday we where looking for and explained everything and that when we need are currency we could come back and get it with yourself and Jolene came over and explained what we could do what we wanted currency wise and also about the travel card for money they where both very helpful and friendly.
20 February 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review Sheryl :)
Fantastic customer service
Thanks Danielle
Thank you for taking time to offer us choices which met our requirements
Great customer service , and all booked up. Thank you for all your time and patience and hassle free
21 February 2026
Reply from Hays Travel - Berwick
You are so very welcome, i am pleased you got what you were looking for. Thank you for such a lovely review.
Brilliant service and pricing!
I’ve received brilliant service from both Sophie for our winter trip and Tamara for the holiday later in the year.
The holiday to Bulgaria in January 2026 went very smoothly and everything Sophie organised went according to plan. A great price too!
21 February 2026
Reply from Hays Travel - Berwick
S Clement,
We're happy to hear that you received brilliant service for your trips! It's great to know that the Bulgaria trip went smoothly and according to plan. We appreciate your positive feedback.
berwick, Hays Travel
Reply from Hays Travel - Berwick
Thank you so much, we really appreciate your lovely feedback
Sophie Our travel advisor ..is so…
Sophie Our travel advisor ..is so lovley she was so helpful and patient with us .
13 February 2026
Reply from Hays Travel - Berwick
Aw thank you for your review Susan, Lovely to get you all booked up :)
Reply from Hays Travel - Berwick
Thank you for the lovely review Derek :)
Always helpful and informative
Always helpful and informative
they always find the hoilday we want all the staff are welcoming and you get a good cup off tea
19 February 2026
Reply from Hays Travel - Berwick
Thanks for the lovely review :) Pleasure getting you booked up :)
Excellent and friendly service
The Staff at Hays Travel in Berwick are very friendly and welcoming every time we go into the shop.
They are very good at finding the holiday we are looking for. They always stay in touch Making it very easy to book
Well done everyone
18 February 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Gav, pleasure as always :)
Danielle made booking my holiday a quick and stress-free experience.
Danielle made booking my holiday a pleasure, efficient and friendly service, an excellent experience all round. Would definitely recommend.
16 February 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
MRS MOIRA HALL,
We appreciate your wonderful review and are so glad the booking process was straightforward for you. Thank you for choosing us!
berwick, Hays Travel
Reply from Hays Travel - Berwick
Thank you for the lovely review Jackie :)
Danielle is very knowledgeable and…
Danielle is very knowledgeable and friendly and nothing is too much trouble for her. Brilliant customer service.
12 February 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Excellent service as always
Excellent service as always. It is wonderful to have someone take care of our travel needs in such a lovely friendly manner.
3 February 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review and for choosing to book with us once again :)
Fabulous service as always
8 February 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review Fiona :)
When you get older you get nervous…
When you get older you get nervous about a lot of things whether you are doing everything right, I went into Hays Berwick upon tweed and was greeted with Sophie told were I wanted to go and company and dates she took all the pressure off then she kindly organised parking and lounge as well absolutely perfect. Thank you Hays Travel Berwick upon tweed
27 January 2026
Reply from Hays Travel - Berwick
Margaret,
We appreciate you sharing your experience with us. We're so glad we could alleviate your concerns and make your travel arrangements perfect, including parking and lounge access. Thank you for your positive feedback!
Hays Travel
Shauni helped me all the way and was so…
Shauni helped me all the way and was so kind and professional
7 February 2026
Reply from Hays Travel - Berwick
Aww thanks Emma. Always a pleasure to see you in the shop!
Reply from Hays Travel - Berwick
Thanks Doug chuffed to get you booked up again ;)
I always go to Hays Travel Berwick
I always go to Hays Travel Berwick. The staff are very knowledgable and friendly and give me lots of information.
5 February 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
The staff is very friendly and…
The staff is very friendly and professional,very helpful. I will be booking holidays with them again.
5 February 2026
Reply from Hays Travel - Berwick
Thank you for your review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
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