Danielle (Berwick upon Tweed) went out of her way to help us which involving staying almost an hour after closing time to ensure we got the best booking possible.
Company replied
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See what reviewers are saying
Friendly polite service. Danielle goes above and beyond to ensure smooth booking service. Keeps you updated regarding holiday info. Helpful with regards to any info she knows about chosen holiday d... See more
Company replied
Tamara was very helpful with my queries and changes as I was booking. The itinerary put together will make the most of our time on holiday. The whole process was very efficient.
Company replied
The staff at this branch are so helpful and the assistant that helped me with this holiday is so good at her job and helps me with everything. Makes my holiday booking so easy
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Excellent service from Danielle
Danielle (Berwick upon Tweed) went out of her way to help us which involving staying almost an hour after closing time to ensure we got the best booking possible.
26 August 2026
Reply from Hays Travel - Berwick
Purple Sarah,
We're so happy to hear about the exceptional service you received! Going above and beyond for our customers is what we always aim for, and we truly appreciate you sharing your positive experience.
Kind Regards
Hays Travel
The staff at this branch are so helpful…
The staff at this branch are so helpful and the assistant that helped me with this holiday is so good at her job and helps me with everything. Makes my holiday booking so easy
2 September 2026
Excellent Service
Tamara was very helpful with my queries and changes as I was booking. The itinerary put together will make the most of our time on holiday. The whole process was very efficient.
2 September 2026
Reply from Hays Travel - Berwick
Thank you so much for such a lovely review. So pleased you had such a great experience with us
Friendly polite service.
Friendly polite service.
Danielle goes above and beyond to ensure smooth booking service.
Keeps you updated regarding holiday info.
Helpful with regards to any info she knows about chosen holiday destination.
18 August 2026
Reply from Hays Travel - Berwick
Kirsty,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our booking service and holiday information.
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Ian Spence,
Thank you for your kind review! We are so pleased to hear that our team was knowledgeable and helpful. We truly appreciate your feedback.
Kind Regards
Hays Travel Berwick
All staff very helpful and…knowable.
All staff very helpful and knowledgeable on all aspects of their field. Always very cheerful when ever you go into the shop.
26 August 2026
Reply from Hays Travel - Berwick
Maggie Smith,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team is helpful, knowledgeable, and always cheerful. We truly appreciate your kind words.
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Chris ,
Thank you for your lovely feedback! We are so pleased to hear that you found the booking process easy and that we could help you find the best deal.
Kind Regards
Hays Travel
Spoke to Becky who was so polite and…
Spoke to Becky who was so polite and knowledgeable and handled our cruise booking with aplomb.The staff at Berwick branch are all excellent and make the customers life so easy
28 August 2026
Reply from Hays Travel - Berwick
William Anderson,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team and that your cruise booking was handled so smoothly. We truly appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Berwick
Customer k burns,
Thank you for your wonderful feedback! We are so pleased to hear that our team members provided you with such helpful assistance. We truly appreciate your kind words.
Kind Regards
Hays Travel
It is lovely to have the reassurance of…
It is lovely to have the reassurance of Hays booking our travel then we know it is done correctly. The consultants in the Berwick branch are so helpful and caring with our arrangements, it is a pleasure dealing with them each time.
28 August 2026
Reply from Hays Travel - Berwick
Aww thank you for a lovely review Martin. Great to get you booked up :)
Reply from Hays Travel - Berwick
customer,
Thank you for your wonderful feedback! We are absolutely delighted to hear that you consistently receive brilliant service from our team. We truly appreciate you taking the time to share your experience.
Kind Regards
Hays Travel
Great experience
Summer took everything that I asked for into account and always got back to me quickly in a kind and friendly manner.
25 August 2026
Reply from Hays Travel - Berwick
Claire Wood,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague took everything into account and provided such friendly and prompt assistance.
Kind Regards
Hays Travel Berwick
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Very pleasant and cheerful.
22 August 2026
Reply from Hays Travel - Berwick
Such a lovely review, thank you so much. We appreciate your feedback
Great communication
Great communication, looked into lots of options, offered advice. All round excellent service
23 August 2026
Reply from Hays Travel - Berwick
Linzi Patterson,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced excellent service and that we were able to provide you with various options and helpful advice.
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Thank you for your fab review :)
Day one
Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday.
Everything is arranged for us so no more stress. Thankyou
22 August 2026
Reply from Hays Travel - Berwick
Mr Knaggs,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that everything was arranged for you without stress. We appreciate your kind words.
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive such excellent service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel Berwick
All staff were very helpful and sorted…
All staff were very helpful and sorted my request out very professional.
22 August 2026
Reply from Hays Travel - Berwick
Ah thank you for such a lovely review. Pleased that we were able to get what you were looking for
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Excellent service and support
13 August 2026
Reply from Hays Travel - Berwick
Thank you so much for your review
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