Hays Travel - Ashington Reviews 

1,042
TrustScore 5 out of 5

4.9

36 Station Road, NE63 9UJ Ashington, GB


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Rated 5 out of 5 stars

Looked at a cruise online with TUI went into my local branch of hays travel and they matched it and got cheaper airport parking

Company replied

Rated 5 out of 5 stars

Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more

Company replied

Rated 5 out of 5 stars

Jamie made booking the holiday very easy. It was a place we return to sometimes twice every year. Everything was explained. Very happy customer

Company replied

Rated 5 out of 5 stars

We went in to this branch not knowing where we wanted to go, the only information we gave was that we wanted to fly with Jet2, didn’t want late flights and wanted to go somewhere warm and sunny for... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 Station Road, NE63 9UJ, Ashington, United Kingdom

  • 01670 815755

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,042)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

The girl in the shop was lovely and…

The girl in the shop was lovely and very helpful, and my wife has used her before , and we went through all the details together with no bother 👌

7 June 2026
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Reply from Hays Travel - Ashington

Brian Campbell,

We are so glad to hear you had such a positive experience with us. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Rob was absolutely fantastic very…

Rob was absolutely fantastic very knowledgeable professional and very helpful getting us the bespoke package we wanted

7 June 2026
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Reply from Hays Travel - Ashington

Deborah Charlton,

Thank you for your fantastic feedback! We are so pleased we could create the perfect package for you. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Good experience

Staff were very friendly listened to what we wanted service was good booking our holiday was so easy went through all the steps with us would highly recommend hays travel to anyone

7 June 2026
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Reply from Hays Travel - Ashington

Mrs Margaret Appleby,

Thank you for your wonderful review! We are so pleased we could make your holiday booking easy and stress-free. We appreciate your recommendation.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady we dealt with was very helpful…

The lady we dealt with was very helpful and found exactly what we were looking for and sorted everything out for us

7 June 2026
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Reply from Hays Travel - Ashington

Mrs Morris,

We are so glad we could help you find exactly what you were looking for. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Five stars every time

Always a five star service from Hays Travel,I would not go anywhere else,I have used the same branch for years ,the staff deliver a great service .Rib booked our holiday yesterday and was really helpful and friendly.I would like to give a shout out to Jonathon who does the currency and paperwork (I still like a paper confirmation for the journey )like all the staff he is so helpful and always pleasant and professional.
Big thank you to everyone at Hays Travel
,Ashington !

5 June 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Lynn Grant,

Thank you for your wonderful review! We are so pleased to hear that you consistently receive five-star service from us. We appreciate your kind words about our team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hays Travel Ashington

Went into Hays travel Ashington and Rob asked all the relevant questions, I.e where we want to go, board, room ect and got us a family of 3 an exceptional price, hotel, holiday for next year. Thank you.

28 May 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Paul B,

We are so pleased to hear you had such a positive experience with us. We appreciate you choosing us for your travel needs!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hols booked with Hays.

Numerous times of ‘popping’ into Hays Ashington to book our holiday. Rob dealt with our recent booking. All the staff are knowledgeable, helpful and friendly. It’s a pleasure to book there.

4 June 2026
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Reply from Hays Travel - Ashington

Mrs Janet Robson,

We're so pleased to hear you enjoy booking with us! We appreciate your kind words about our team's knowledge and friendliness. Thank you for your continued support.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Made to feel welcome as soon as I put a…

Made to feel welcome as soon as I put a foot in the door, with a smile and a ‘hello, how can I help ? Lovely to hear the staff stop talking to each other and speaking to the customer, makes a lovely change

29 May 2026
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Reply from Hays Travel - Ashington

Allison Wilson,

We are so happy to hear that our team made you feel welcome and provided excellent service. Thank you for your kind words :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

our holiday.

Aleasha was very helpful and took time with us,

28 May 2026
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Reply from Hays Travel - Ashington

Melva Munro,

We appreciate your kind words. We are glad we could help.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Allways great service

Allways great service, help and ideas from the whole team at Ashington branch.

26 February 2026
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Reply from Hays Travel - Ashington

Mark,

We're so glad to hear you consistently receive great service from our team!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I recently booked a holiday with Hays…

I recently booked a holiday with Hays Travel in Ashington and had a really positive experience. The service was very efficient and friendly from start to finish, and everything was explained clearly which made the whole process feel easy and stress-free.

I was also considering upgrading, but the advice I received was honest and helpful rather than pushy. They helped me realise that what I had already booked offered the level of luxury I was looking for, which I really appreciated.

They also kindly noted that they will contact the hotel nearer the time to let them know about our celebration and my vegan requirements, which is a thoughtful touch and made me feel really well looked after.

It’s refreshing to receive genuine guidance with your best interests in mind. I would definitely recommend and wouldn’t hesitate to book with them again.

17 May 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

C. Stawart,

Thank you for sharing such wonderful feedback! We are so pleased to hear that your experience with us was positive and stress-free. It's great to know that our team provided honest and helpful advice, and that our thoughtful touches made you feel well looked after. We truly appreciate your recommendation and look forward to assisting you with future bookings.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jamie sorted out all I wanted no fuss…

Jamie sorted out all I wanted no fuss such a lovely young lass top class

24 May 2026
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Reply from Hays Travel - Ashington

Kevin anderson,

We are so pleased to hear about your positive experience with us. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service again from Hays…

Excellent service again from Hays travel Ashington as all my requirements for my holiday was searched for and found, well pleased.

21 May 2026
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Reply from Hays Travel - Ashington

Stuart,

Thank you for your kind words! We are so pleased we could find the perfect holiday for you. We appreciate your feedback.

Rated 5 out of 5 stars

Lucy from ashington branch was so…

Lucy from ashington branch was so helpful and professional is is a asset to your company

17 May 2026
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Reply from Hays Travel - Ashington

Lisa Hopkinson,

We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words.

Kind Regards

Rated 5 out of 5 stars

The person I dealt with

The person I dealt with, was very friendly and helpful.

17 May 2026
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Reply from Hays Travel - Ashington

irene,

We are so pleased you found our team friendly and helpful. Thank you for your kind words!

Kind Regards

Rated 4 out of 5 stars

Always a pleasure to go into Ashington…

Always a pleasure to go into Ashington shop the staff are all very plesant and helpful. So thats me booked for 2 weeks time. Be back for another trip soon . Thanks everyone.

16 May 2026
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Reply from Hays Travel - Ashington

Ms. Grady,

We're so glad you always enjoy visiting us! It's wonderful to hear our team is pleasant and helpful. We look forward to your next trip!

Rated 5 out of 5 stars

Rob was great

Rob was great, nothing was a problem, no matter how many emails I sent

14 May 2026
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Reply from Hays Travel - Ashington

Sharon ,

We are so glad to hear we made things easy for you! Thank you for your kind words.

Kind Regards
Hays Travel Ashington

Rated 5 out of 5 stars
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Thank you for taking time out to leave a review , I am so pleased you got booked :) Sharon

Rated 5 out of 5 stars

Very friendly staff excelent service

Very friendly staff excelent service

12 May 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Patrick,

We are so pleased you found our staff friendly and experienced excellent service. Thank you for your kind words.

Kind Regards
Hays Travel Ashington

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