Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always excellent, friendly and professional service from Sharon at Hays Ashington. Wouldn’t go anywhere else to book. The whole team are first class.
Company replied
we were unsure of where we wanted to go so asked Sarah to find us something suitable. We gave the dates, standard of accommodation and type of resort we would like, Sarah found us a holiday which was... See more
Company replied
Friendly helpful staff. Nothing a problem. Staff update us regularly on our bookings. Our original meeting was with Sharon the manageress who contacted Newmarket holidays as we were wanting 3 single... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Station Road, NE63 9UJ, Ashington, United Kingdom
- 01670 815755
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Ashington
Diane,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Ashington
Very enjoyable experience expert staff…
Very enjoyable experience expert staff and very knowledgeable and helpful
21 July 2026
Reply from Hays Travel - Ashington
Diane ,
Thank you for your wonderful feedback! We are so pleased to hear that you had such an enjoyable experience and found our staff to be knowledgeable and helpful.
Kind Regards
Hays Travel Ashington
Very helpfull warm friendly feeling on…
Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in hayes travel in ashington northumberland are always striving to make our experience of booking holiday amazing and stress free..
15 July 2026
Reply from Hays Travel - Ashington
Paul key,
Thank you so much for your wonderful review! We are so pleased to hear that our team provided such a warm and friendly experience, and that we could go above and beyond to help you. We appreciate your kind words!
Holiday i went in for was unsuitable…
Holiday i went in for was unsuitable because of hilly area but assistant was quick to find alternative in same price bracket, arranged flight with leg room and airport parking. Brilliant service.
20 July 2026
Reply from Hays Travel - Ashington
Mr Gordon Campbell,
Thank you for your wonderful feedback! We are so pleased to hear that our assistant was able to find a suitable alternative and provide such brilliant service for your holiday arrangements.
Kind Regards
Hays Travel Ashington
Very professional
Very professional. Rob is very helpful and answers all my, sometimes awkward, questions
24 July 2026
Reply from Hays Travel - Ashington
Frederick Audsley,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and able to answer all your questions. We appreciate you taking the time to share your experience.
Kind Regards
Hays Travel
As always excellent
As always excellent, friendly and professional service from Sharon at Hays Ashington.
Wouldn’t go anywhere else to book. The whole team are first class.
23 July 2026
Reply from Hays Travel - Ashington
Neil,
Thank you for your fantastic feedback! We are so pleased to hear that you consistently receive excellent, friendly, and professional service from our team. We appreciate your loyalty and kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Ashington
DM,
Thank you for your wonderful feedback! We are so pleased to hear that you always feel welcome and find our team friendly and helpful.
Kind Regards
Brilliant service
Brilliant service every time will always book with hays travel and always recommend Ashington branch
19 July 2026
Reply from Hays Travel - Ashington
Rosslyn,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive brilliant service and that you always recommend our Ashington branch. We truly appreciate your loyalty.
So easy to book explained what i was…
So easy to book explained what i was after and given options of where to stay etc and covered everything i needed
18 July 2026
Reply from Hays Travel - Ashington
Elaine,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process easy and that we were able to provide you with all the options and information you needed.
Kind Regards
Hays Travel Ashington
We always use Hays to book holidays
We always use Hays to book holidays, Sarah always goes above and beyond to get the holiday we want. Best price flight and hotel. Definitely 5 star service
12 July 2026
Reply from Hays Travel - Ashington
Lynn Howard,
Thank you for your wonderful review! We are so pleased to hear that our team consistently goes above and beyond to find you the perfect holiday at the best price. We truly appreciate your loyalty and look forward to helping you with many more holidays.
Kind Regards
Hays Travel Ashington
The staff are really helpful nothings a…
The staff are really helpful nothings a bother will keep looking until they find a fab holiday always come to hays for that reason exceptional service every time xxxx
15 July 2026
Reply from Hays Travel - Ashington
Ann Armstrong,
Thank you for your wonderful review! We are so pleased to hear that our staff are always helpful and that you consistently receive exceptional service. We truly appreciate your loyalty.
Kind Regards
Hays Travel Ashington
Good advice and location found by Sarah
we were unsure of where we wanted to go so asked Sarah to find us something suitable.
We gave the dates, standard of accommodation and type of resort we would like, Sarah found us a holiday which was suitable, not somewhere we would have chose on our own but were very happy with.
10 July 2026
Reply from Hays Travel - Ashington
neil morris,
Thank you so much for your lovely review! I'm so pleased that we were able to find you a suitable holiday that you were happy with. I hope you have a fantastic time!
Kind Regards
Hays Travel Ashington
Great advice and help as always from…
Great advice and help as always from the fantastic team at Ashington Hays Travel
12 July 2026
Reply from Hays Travel - Ashington
Mrs Nichol,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive great advice and help from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Ashington
As always booking with Sue at Ashington…
As always booking with Sue at Ashington is a real pleasure, fist class service.
11 July 2026
Reply from Hays Travel - Ashington
Mrs Janet Carter,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was a real pleasure and that you received first-class service. We appreciate your kind words.
Kind Regards
Hays Travel Ashington
Almost had a trip I didn’t want!
Went in 7th July 2026 not wheelchair accessible almost tipped out of my chair trying to get in the shop! Then the payment device was fixed in place difficult to reach and had to get someone to help put my card in the slot!
7 July 2026
Unprompted review
Reply from Hays Travel - Ashington
Mr Antony Harper,
We are truly sorry to hear about the difficulties you encountered with accessibility during your visit. We appreciate you bringing these crucial issues to our attention. We are actively reviewing our entrance, the screws in the plate at the front door had come loose causing the door lip to be lifted, and payment device setup to ensure a more inclusive experience for all our customers.
If you would like to give the store a call on 01670 815755 to discuss this further.
Kind Regards
Hays Travel Ashington
We have used hays travel for years now…
We have used hays travel for years now and everything is straight forward friendly knowledgeable staff always get a great price when we book a holiday
3 July 2026
Reply from Hays Travel - Ashington
George Fitton ,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with us and that our staff are always able to assist you. We truly appreciate your loyalty.
Kind Regards
Hays Travel Ashington
Staff always very helpful they get to
Staff always very helpful they get to know regular customers and talk to them like friends and always ask how our previous holiday was thats why we always come back to book at our local Hays.
2 July 2026
Reply from Hays Travel - Ashington
Walter,
We are so happy to hear our team provides such a welcoming and friendly experience. We truly value your continued loyalty and appreciate you choosing us for your holiday bookings.
Kind Regards
Hays Travel
Sarah at the Ashington branch is…
Sarah at the Ashington branch is amazing nothing ever to much trouble she always get you the best deal
3 July 2026
Reply from Hays Travel - Ashington
Thank you for your wonderful feedback! I enjoy having you in and having a bit crack as well as booking your holidays :) See you soon - Sarah
Excellent service from Susan as always.
Excellent service from Susan as always. Listens to what you are looking for and goes the extra mile to find it. Wouldn't book my holidays anywhere else!
1 July 2026
Reply from Hays Travel - Ashington
Kevin Vardy,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided excellent service and went the extra mile to find what you were looking for. We appreciate your loyalty!
Kind Regards
Hays Travel
Reply from Hays Travel - Ashington
Helen Makepeace,
Thank you for your kind words! We're so pleased to hear that our team member was extremely helpful and knowledgeable regarding your trip. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.