Fantastic service received from Georgina. She helped us book both Bali and Egypt whilst on holiday in Rhodes. Even whilst communication was challenging she made every effort to respond, as well as... See more
Company replied
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
Thank you Hays for finding me my desired holiday yet again, the diligence involved in finding me this holiday I would rate as five star treatment on the part of Hays. I will always use Hays as I know... See more
I had a fantastic experience booking my holiday through Hays Travel. The lady who helped me was super friendly, professional and attentive throughout the whole process. She took the time to understa... See more
Company replied
Samuel was very helpful in answering all our questions and getting our booking completed very quickly. Will definitely be using Hays Travel again
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.9
Excellent
3K reviews
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Sally Mcdonald went above and beyond to…
Sally Mcdonald went above and beyond to make sure my daughter and my needs where met. Being disabled we both have a requirement that bathrooms have walk in showers. The hotels have lifts etc. She even went as far a making sure we had our transfers in place. Will definaty be booking with you again. No question asked was left unanswered.
2 June 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Everything went smoothly
Everything went smoothly, staff were very helpful and friendly. Looking forward to my holiday.
31 May 2026
Helpful
Helpful, pleasant staff, didn't feel like I was getting a big sales pitch at all.
21 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Sarah has been amazing in helping us…
Sarah has been amazing in helping us book our dream family holiday to the Dominican Republic. Thank you so much for your time, patience, and for getting everything booked so efficiently. We truly appreciate all your help and can't wait for our trip!
31 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
I rate hays travel very very well
I rate hays travel very very well
My travel advisor is fantastic she do very thing for me a friend recommended me I will always use hays travel
They fantastic and take the stress out of my travel
29 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
The advisor was very helpful and she…
The advisor was very helpful and she got us the best price she could very nice lady
30 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Georgina provided exceptional customer…
Georgina provided exceptional customer service from start to finish. She was incredibly friendly, patient, and helpful, making me feel completely at ease while booking and paying. She went above and beyond to secure the best deal, beating the prices of other competitors with no hassle at all. I’m extremely pleased with the whole experience and truly appreciate everything she did. Highly recommended.
25 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Very good 😃😃
24 May 2026
The travel agent I spoke to was so…
The travel agent I spoke to was so helpful and very jolly
24 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Naomi was a great help sorting out our…
Naomi was a great help sorting out our visit to Rome
22 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Delivered what was asked for.
Wanted a specific holiday with good flight times on an exact date and got exactly what we were looking for.
Service was very good and offered insurance and parking at airport as well.
19 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
everyone I have dealt with and in…
everyone I have dealt with and in particular, Rachelle and Lovely have gone beyond and above duty. Have been very helpful courteous, even when I am a nuisance and ignorant , and very efficient
13 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Straight forward booking …
The lady I spoke to called Sarah was very friendly and explained all the options to us. Found us a really good deal.
Even offered to find pricing for Manchester Airport parking’
Overall very pleased.
Would use again.
Just looking forward to our holiday now!
20 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
Polly was fab and professional
Polly was, funny, professional, likeable, and a true old fashioned type of travel agent consultant, we miss in today's business.
I will bee using and continuing to use Polly.. Intact already had two more future vacation dates. For me.
20 May 2026
Umi was so very helpful
Umi was so very helpful, listened well and quickly to my requirements and gave us some brilliant options.
The speediest and nicest holiday booking experience, yet. Umi's travel experience, and natural warmth a winning combo.
16 May 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning, Thank you for your Fabulous review ! We hope you have a Fabulous Holiday. 08000983584- Thanks Sophie
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