Sally was helpful efficient and it was a stress free rather speedy service. After hours trawling through the various last minute booking sites trying to figure out the best flight combinations get som... See more
Company replied
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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Excellent customer service I phoned explained what I wanted (wasn't straight forward). Nadine was absolutely amazing rang me back next day with exactly what I wanted and asked for,Nadine was as genuin... See more
Company replied
Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST! All future holi... See more
Company replied
After after having three UK coach touring breaks cancelled at short notice I had just about given up any hope of having a holiday this year. Not to worry Phil at Meadowhall branch came up trumps and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service used many times
Excellent service used many times, Angela always manages to put together a great holiday for us and goes over and above to help. Would recommend.
26 August 2026
Nadine was very helpful in helping book…
Nadine was very helpful in helping book our holiday
28 August 2026
Booked through Facebook and Sam was…
Booked through Facebook and Sam was amazing, very easy to do it, was all booked and completed within half and hour, fantastic service whether it’s online or in store
28 August 2026
Christina was very helpful and patient…
Christina was very helpful and patient and took the time to explain the options available to me. In the end I got the holiday I was hoping for.
27 August 2026
Samantha Elliot looked after us so well…
Samantha Elliot looked after us so well and explained everything very clearly. She is very good at her job and a credit to Hays Travel.
28 August 2026
The lady that dealt with my query was…
The lady that dealt with my query was helpful from start to finish
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy …
A lovely lady named Nadine was very helpful very patient with all the questions we had to ask Ann And she found the best deal for us. We are very pleased. We have even recommended the same cruise to a friend. Hopefully they will be in touch with you soon to book as well.
26 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Very happy with my experience
Very happy with my experience, holiday was an excellent price and Nadine even got an extra £100 off!
26 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Samantha Elliot
Samantha Elliot, The best ever she was so helpful, bless her so thankful to her and going above and beyond - people like Sam is why we keep coming back to Hays Travel :)
24 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Naomi W .
Naomi W .
Very friendly, efficient service all round. Found a fantastic holiday for us everything included and more.
Went above and beyond for us.
15 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Just simply brilliant the service agent…
Just simply brilliant the service agent did everything she could to make things work well I will be back
21 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Derek took time and explained our…
Derek took time and explained our options and helped find us the perfect holiday
22 August 2026
Listened to my brief and put together a…
Listened to my brief and put together a fabulous trip and answered all my questions. Samuel Robson was great, very knowledgeable and professional, will definitely use for my next trip!
15 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Easy in every way
30 July 2026
Good quality advice from Urmila and…
Good quality advice from Urmila and good price too
20 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Joanne whom delt with was fantastic…
Joanne whom delt with was fantastic from start to finish, noting was a bother and she also found us a great deal.
19 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Ist timers
Ist time to use this method. Very impressed with the lady who's helped us through our booking.
19 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Service is good when you can get hold…
Service is good when you can get hold of someone. I’ve sent a few emails asking questions regarding my recent booking and as yet still awaiting a reply
19 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Afternoon Peter, I can see an agent has now been in contact with you to respond to your queries - Thanks Sophie
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