having just collected our 3rd van this year , would just like to say what a great guy paul gillham has been throughout. fantastic advice and helpfulness in sourcing the correct types of vans for our... See more
Company replied
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See what reviewers are saying
A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... See more
Company replied
The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... See more
Company replied
As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... See more
Company replied
Company details
Written by the company
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Contact info
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, United Kingdom
- 01622756781
- marketing@haynesgrp.co.uk
- www.haynesford.co.uk
4.3
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well informed and courteous.
27 May 2025
Unprompted review
Reply from Haynes Ford
Thank you William, really appreciate your time in leaving us such a positive review and rating.
Reply from Haynes Ford
Thanks David, appreciate your time in leaving us such a positive review and rating.
Reply from Haynes Ford
Thanks Neil, we really do appreciate your time in leaving us such a great review and rating. Thanks again.
Helpful Staff
Kevin very helpful and explaining possible problems when investigating a problem with a tyre.
21 May 2025
Unprompted review
Reply from Haynes Ford
Thank you Keith, will make sure your comments are passed back to Kevin. Appreciate you letting us know and leaving us such great feedback.
Excellent service
Quick, friendly and efficient service at this dealership
I bought my car from here and the service was excellent then and remains so
Office staff v efficient abd helpful.
22 May 2025
Unprompted review
Reply from Haynes Ford
Thank you Donna for your time in leaving us this review and rating, we really do appreciate it.
Superb and thorough.
A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the customer and their personal experience in all ways possible. We would always, most definitely, recommend Haynes to anyone. First class every time!
19 May 2025
Unprompted review
Reply from Haynes Ford
Thanks MD, really appreciate you taking the time to leave us such a great star rating and comment. Will ensure that it is passed onto Tommy, the team and their manager. Thanks again !
Kept me informed and sorted out issue…
Kept me informed and sorted out issue quickly
20 May 2025
Unprompted review
Reply from Haynes Ford
Thank you Lisa for your time in leaving us such a positive rating and review, we really do appreciate it.
Very happy with the service and…
Very happy with the service and diagnoses, fast efficient service, car is like new
19 May 2025
Unprompted review
Reply from Haynes Ford
Thanks Lee, we really appreciate you letting us know and are grateful for your time in leaving us such a great 5* star rating, thanks again !
Work perfectly done ...
19 May 2025
Unprompted review
Reply from Haynes Ford
Thanks Nicolas, this is feedback we love to hear ! Appreciate your time in leaving it for us and also such a great 5 star rating, thank you again.
Reply from Haynes Ford
Thanks Mark - we really do appreciate comments like that and its great to hear. Thanks for sharing and leaving us that 5* rating.
Staff were really helpful and friendly
Staff were really helpful and friendly
16 May 2025
Unprompted review
Reply from Haynes Ford
Thanks Tina, appreciate that comment and 5 star rating. Thank you !
Good service and quick
Good service and quick
Only let down by not having a curtesy car available as requested but made up by repairs done within two days .
Thanks .
15 May 2025
Unprompted review
Reply from Haynes Ford
Hi Simon, thanks for your time in leaving us such a great star rating and comment. Sorry to hear about the experience with available courtesy cars, occasionally they need to be taken out of service or aren't returned on time, and we have to manage the ongoing situation. Thanks again for your understanding on this.
From start to finish an excellent…
From start to finish an excellent service, received an update video of my service and a follow up call the next day. My car was washed and hoovered. Fantastic thank you
15 May 2025
Unprompted review
Reply from Haynes Ford
Thanks for your time Jane in leaving us such a top star rating and review, we really do appreciate it.
Great service from Haynes yesterday for…
Great service from Haynes yesterday for my 2 year service. Had car collected from home at 7.30am got a video and report on my service by 11.00am. Then had a follow up call and made payment and car returned by midday. Great work guys!
15 May 2025
Unprompted review
Reply from Haynes Ford
Thanks Amanda, we really appreciate you sharing your experiences in such glowing terms, thanks again for your time in doing so.
From purchasing my car at Haynes to…
From purchasing my car at Haynes to servicing and a couple of recalls, Haynes have always stepped up and provided an excellent service. I won’t go anywhere else whilst I own my current car.
1 May 2025
Unprompted review
Reply from Haynes Ford
Thank you so much for taking the time to leave us such a wonderful review and star rating, we are really grateful for your time in doing so.
Service completed on time and good…
Service completed on time and good communication throughout.
9 May 2025
Unprompted review
Reply from Haynes Ford
Thanks Ian, we really appreciate your time in leaving us such a great star rating, grateful for your time in leaving it for us.
very professional and friendly service
9 May 2025
Unprompted review
Reply from Haynes Ford
Thank you for leaving us such a great rating and comment, really is appreciated by the team.
Pleasant efficient service
My direct dealings were with Laura on the day who was not only efficient but knowledgeable. Keeping me informed of progress as I waited for my vehicle. What struck me while I sat there from 7-9 am was the rapport between all the staff. As they welcomed each other for the day ahead. J E Keeler MBE
9 May 2025
Unprompted review
Reply from Haynes Ford
Thank you very much for not only sharing your observations but for taking the time to leave us such a nice comment and great star rating. We really do appreciate it.
Excellent Service overall
Excellent Service overall. Polite and welcoming staff. Offered a hot drink
9 May 2025
Unprompted review
Reply from Haynes Ford
Thanks Rodney, appreciate your time leaving us a rating and review. Hope you enjoyed that cuppa !
Reply from Haynes Ford
Thanks Luke, appreciate you taking the time to give us such a great 5* rating, thank you.
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