I bought a Hay parade lamp that broke shortly after the warranty period of 2 years had expired. The lamp was not used often so I was quite surprised it broke so fast. Definitely not the quality I expe... See more
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A fabulously designed piece of plastic that will improve the look of any countertop, however which performs its primary function exceptionally badly. It seems to have been designed by someone who... See more
Spent just over £100 on a kettle that has lasted a 2 person household less than a year. The lid has snapped clean off. Obviously it’s out of the returns policy direct at the retailer so I tried... See more
Company replied
Ordered a pouf last year during black friday, estimated delivery time was 1-2 weeks. It is now mid February and we have not received our order. Customer service seems very scammy, we would not even ha... See more
Company details
Written by the company
HAY was founded in 2002 with the ambition to create contemporary furniture that uses sophisticated industrial manufacturing to satisfy the needs of modern living. Today, this fundamental goal remains our mission: through our commitment to the design and production of furniture, lighting and accessories with an international appeal, we strive to make good design accessible to the largest possible audience.
Contact info
Denmark
- www.hay.dk
1.4
Bad
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Where is Customer Service??
Just bought 4 new chairs. On delivery it showed that of one of the chairs the upholstery was ripped. I contacted Hay immediately, but 8 days after I still don't have a reply - only that I have received a ticket. Probably the worst service I have ever received, and completely not aligned with the brand Hay.
30 November 2017
Unprompted review
HAY's customer service has been incredible!
HAY's customer service has been incredible. I called up on Thursday as I was unable to source some rails for an Exhibition on Sunday. I was put in contact with Caroline who went above and beyond to help me source rails, even phoning up different couriers who would be able to deliver on Sunday! Sadly this all fell through so Caroline then offered to buy the rails herself and meet me on Sunday ( a day she was not working) and exchange the rails. What complete and utter incredible service! I shall definitely use HAY again and a big thank you to Caroline who could not have provided a better service! She went above and beyond and we are all very grateful to her and HAY for all the help. Thank you Caroline and HAY!
12 October 2017
Unprompted review
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