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Havens of Westcliff Reviews 

5,814
•
TrustScore 4.5 out of 5

4.5

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the reliable and professional nature of the business. Customers frequently praise the fast delivery times and the careful, secure packaging that ensures delicate items arrive safely at their destinations. People also appreciate the exceptionally smooth online ordering process alongside wonderful assistance provided by the very helpful support team. Some reviewers were not happy with occasional delivery delays and frustrating issues regarding damaged products or missing parts inside shipments. A few consumers additionally mentioned experiencing slow email communication responses when attempting to resolve these unexpected order problems with customer support.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive as described and match... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a mix of swift arrivals... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying greatly across orders. Many consumers... See more

Order

Reviewers mention ambiguous feedback about order processes, highlighting both positive and negative... See more

Service

Consumers find service to be exceptionally positive, praising the rapid and efficient assistance provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more

Rated 5 out of 5 stars

As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more

Rated 5 out of 5 stars

Order arrived well protected with bubble wrap and paper. The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. Howe... See more

Rated 5 out of 5 stars

I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more

Company details

  1. Kitchen Supply Store
  2. Gift Shop
  3. Jewelry Store
  4. Living Room Furniture Store

Written by the company

Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(5,814)

49 reviews in the last 12 months

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