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Hastings Direct Reviews 

195,217
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 26,910 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and straightforwardness of obtaining insurance, finding the website simple to navigate and the overall process quick and efficient. Many people appreciate the competitive and often significantly lower prices for their policies, with some noting premiums decreased considerably compared to other providers. Reviewers also praise the helpful, professional, and courteous staff, who provide excellent service and support, making interactions pleasant and reassuring. However, some customers also noted concerns regarding high administrative fees when making changes to their policies, such as adding temporary cover or updating vehicle details.

What people talk about most

Price

Users describe positive interactions with price, with many reviewers finding competitive and affordable rates... See more

User experience

Customers report positive experiences with user experience, finding the websites and apps easy to navigate... See more

Service

People report positive experiences with service, often highlighting efficient and helpful staff members who... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to use, navigate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price fo... See more

Rated 5 out of 5 stars

Very easy to get insurance... one's I rang Hastings it wouldn't let me do it on line.But I don't understand why they didn't let me insure my bike on line... I filled in all my details then it said so... See more

Rated 5 out of 5 stars

I had to make a claim this year for the first time and I was very anxious because the accident was my fault. But. The whole process was amazingly straightforward and I only experienced helpful res... See more

Company replied

Rated 5 out of 5 stars

Good value buildings and contents insurance . All ready have my cars and motorbike insurance with them. Hasting app easy to use and shows all your policies, easy to make ammendments etc. Not had to... See more

Company replied

Company details

  1. Insurance Company
  2. Insurance Broker

Written by the company

Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

195K reviews

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4.4

All reviews

(195,217)

25,015 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent quality

Excellent company with well made products which will last a long time. Cotton bag with really good quality zips. Well worth the money.

31 July 2026
Rated 4 out of 5 stars

I found taking out Car Insurance with…

I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price for those two days presumably due to admin costs. I was quite disappointed with this.

24 July 2026

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