Hartleys Homeware & Furniture Reviews 

12,506
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, finding them to be exactly what they needed, of excellent quality, and often easy to assemble. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly or even earlier than expected. Additionally, the ordering process is straightforward, and customer service is excellent, keeping people well-informed throughout the shipping process. However, some customers also noted specific product concerns, such as units holding less than advertised or having stability issues for certain uses. A few other people also felt that product descriptions could be more detailed, or that some items were less durable than anticipated, and one mentioned a product arriving with a bad smell.

What people talk about most

Product

Consumers find product to be positive, frequently praising its good quality, value, and appearance, with many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Quality

People report positive experiences with quality, often describing products as good, excellent, and well-made... See more

Service

Reviewers consistently mention positive feedback about service, with many describing it as excellent,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more

Rated 5 out of 5 stars

Really good quality, I bought a three piece screen in brown, absolutely loved it, looks great, really good price. Would highly recommend, you won't be disappointed. Prompt delivery. Can't fault this o... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Asks customers to review

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4.8

All reviews

(12,506)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item arrived damaged and incomplete. Zero customer support

Item arrived in box that was falling to pieces, which was also reported by the delivery company so Hartley’s sent it out like that!

The item itself is damaged and without any of the required fixings so completely useless.

Have contacted customer service but not heard anything back!!! I’m trying to give the benefit of the doubt but this is the worst service I’ve ever received buying online

18 June 2025
Rated 5 out of 5 stars

Garden table

Easy to order, prompt delivery and quality product.
Bought table legs for an outdoor garden table.
The legs are sturdy and were easily fitted using the pre-drilled holes.
They have only been outside for a few weeks so can’t comment on their durability.
So far I am very satisfied.

16 June 2025
Rated 5 out of 5 stars

Fast delivery and the screen itself is…

Fast delivery and the screen itself is perfect. I was expecting something a bit more lightweight, so was pleased when the sturdy screen arrived. Really happy.

10 June 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Nina,

Thank you for your positive feedback, I'm pleased to hear you are happy with the quality of your recent order and our speedy delivery service.

We appreciate you taking the time to leave us a 5* review.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Good product and very quick deliversy

Good product and very quick delivery

15 June 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Krissie,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our speedy delivery service.

We appreciate you taking the time to leave us a 5* review.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Very quick and efficient service.

Very quick and efficient service.

15 June 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Andrew,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with the service you received.

We appreciate you taking the time to leave us a 5* review.

Enjoy the rest of your day!

Kind regards,
Rosie

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