Hartleys Homeware & Furniture Reviews 

12,506
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, finding them to be exactly what they needed, of excellent quality, and often easy to assemble. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly or even earlier than expected. Additionally, the ordering process is straightforward, and customer service is excellent, keeping people well-informed throughout the shipping process. However, some customers also noted specific product concerns, such as units holding less than advertised or having stability issues for certain uses. A few other people also felt that product descriptions could be more detailed, or that some items were less durable than anticipated, and one mentioned a product arriving with a bad smell.

What people talk about most

Product

Consumers find product to be positive, frequently praising its good quality, value, and appearance, with many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Quality

People report positive experiences with quality, often describing products as good, excellent, and well-made... See more

Service

Reviewers consistently mention positive feedback about service, with many describing it as excellent,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more

Rated 5 out of 5 stars

Really good quality, I bought a three piece screen in brown, absolutely loved it, looks great, really good price. Would highly recommend, you won't be disappointed. Prompt delivery. Can't fault this o... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,506)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product.

I purchased several vinyl record storage units at a great price. The units arrived promptly and were easy to assemble. They were of excellent quality and exceeded my expectations. I will certainly use Hartleys online again.

7 August 2025
Rated 1 out of 5 stars

Do not buy from this company as customer services and returns terrible

Do not buy from this company as customer services and returns are impossible!

I bought a product and it did not stand without support and while the description did not state whether it would or wouldn't - I expected as a room divider it would, the product also had a bad smell on arrival

I asked to return the product and was given a form to complete. I was told I needed to pay for postage even though the product was not as expected.

I dont mind paying but on getting quotes its too big to post as I dont have a business account, having ring DHL who this company have used they have listed the wrong measurements by 40 cm

So basically there is no way to return large parcels and the company know this, customers services do not respond or offer any labels even if you ask for it to come off of your return amount

Avoid at all costs

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Arrived quickly, tracking information very good, was able to rearrange delivery to a time that was suitable
So nice to not have to assemble item
Look great!

5 August 2025
Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, well packaged, as described

20 July 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Clare,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our efficient delivery service.

We appreciate you taking the time to leave us a 5* review.

If you have any other questions please don't hesitate to get in touch.

Kind regards,
Rosie

Rated 5 out of 5 stars

I placed the order

I placed the order, it came within days, all through the transaction I was kept informed of the delivery day and time.
Excellent service, thank you

20 July 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon April,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and the service you received.

We appreciate you taking the time to leave us a 5* review.

If you have any other questions please don't hesitate to get in touch.

Kind regards,
Rosie

Rated 5 out of 5 stars

Perfect for my needs

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer soft canvas and 3 x normal. Perfect for my needs. I searched everywhere to find something suitable, so pleased I found it in the exact size I needed.

15 July 2025
Rated 5 out of 5 stars

Brilliant dispatch time and fast…

Brilliant dispatch time and fast delivery.
The units were sturdy and each pack of bits comes with a spare.
It was my second order in two weeks as I was really pleased with the service and product.
Thank you.

15 July 2025
Rated 5 out of 5 stars

One happy purchaser

One happy purchaser

The delivery was quick, the price amazing (40%less than precovid!) and the same good standard as my two earlier purchases.
I ordered them to use at our twentieth wedding anniversary party

11 July 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Linda,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our speedy delivery service.

We appreciate you taking the time to leave us a 5* review.

Congratulations as well on your recent anniversary - enjoy the party!

If you have any other questions please don't hesitate to get in touch.

Kind regards,
Rosie

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