Had a lovely afternoon at Harrods but the nicest experience was a woman in the lingerie department named Sarah who made such an effort with us given we were bought SALE bras & knickers ! It wa... See more
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The shop was clean, inviting with an amazing variety of products to suit all budgets. We felt at ease browsing through lots of gorgeous fragrances and beauty products deciding on which were our favour... See more
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Absolutely 💯🤗 5* Rating goes to HARRODS, London in the United KINGDOM My 13th order was absolutely Perfect, Priceless. Worth every penny. Willing to spend excessive amounts of money for 5*... See more
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I had a few laser hair removal sessions with Valentina in Harrods beauty 5th floor. Valentina is an experienced and efficient practitioner and does her job very well. At the same time she has a love... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
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Replied to 99% of negative reviews
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I had a fantastic experience with Mark…
I had a fantastic experience with Mark at Estée Lauder in H beauty, Silverburn. He was incredibly friendly, professional, and knowledgeable about the products. Mark took the time to understand exactly what I was looking for and offered excellent advice without being pushy. His customer service was outstanding, and he made the whole shopping experience enjoyable and personal. It’s rare to receive such attentive and genuine service these days. Thank you, Mark, for going above and beyond – I will definitely be returning and would highly recommend asking for Mark if you visit Estée Lauder at H beauty Silverburn!
28 May 2026
Unprompted review
Reply from Harrods
Dear Samira,
Thank you for taking the time to leave such wonderful feedback regarding your experience at Estée Lauder in H Beauty Silverburn.
We are delighted to hear that Mark provided such friendly, professional, and knowledgeable service throughout your visit. It is especially pleasing to know that he took the time to understand your needs and offer thoughtful recommendations while making your experience feel both personal and enjoyable.
Your kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Harrods Customer Service
I clearly without exaggerating do not…
I clearly without exaggerating do not understand the lack of loyalty and professionalism especially when it comes to top famous brand Harrods if not the most famous one
An expensive fragrance was ordered which has never arrived and more importantly was left somewhere outside my house
So far so good , what amazed me really was the incapabiliry of understanding the issue by Harrods customer service which in more than three weeks time were giving me nicely dressed apologetic words with 0 effect result
And after almost a month chasing them , I managed to get my money back for paying their products which somehow meant to be the most recognisable and aknoledgwed trade mark….well , in words possible
Extremely disappointed and yes I know that my humble £360 will not change your billion pound investment but hey at least I can share my experience and “ moan “ about while someone there in the office reading it with his/her fat annual salary and enjoying the weather
Fantastic , thanks but not thanks
I will stick next time to some more respectful retailers
p.s Do not bother replying and investigating the matter no more , I know it takes precious time
1 May 2026
Unprompted review
Reply from Harrods
Dear Georgi,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the frustration and disappointment caused by your missing order and the time taken to reach a resolution. We understand how upsetting this situation must have been, particularly given the value of the purchase and the length of time involved.
While we appreciate that the matter has now been resolved, we sincerely regret that the experience did not reflect the level of service you expected from us. Thank you for sharing your feedback, as it helps us understand where improvements are needed.
Harrods Customer Service
Perfect place to hang out
Perfect place to hang out on weekends, great selection of brands
27 May 2026
Unprompted review
Reply from Harrods
Dear Mandy,
Thank you for sharing your feedback.
We are pleased to hear that you enjoy visiting us and appreciate the wide selection of brands available. We hope to continue providing an enjoyable destination for your weekend visits and look forward to welcoming you back again soon.
Harrods Customer Service
Vas was the absolute best
Vas was the absolute best! Nothing was too much trouble- Vasoulla was patient, courteous, friendly, kind and very knowledgeable in helping me with my Reward 10% Weekend fragrance purchase. I shall be shopping more at H Beauty Lakeside because of Vas’s excellent customer service. Thank you very much Vas!
29 May 2026
Unprompted review
Reply from Harrods
Dear Ntombi
Thank you for your wonderful review regarding your recent visit to H Beauty Lakeside.
We are delighted to hear that Vasoulla provided such exceptional customer service and made your fragrance purchase such an enjoyable experience. It is wonderful to know that her patience, kindness, professionalism, and product knowledge left such a positive impression.
Thank you for taking the time to recognise her efforts. We look forward to welcoming you back again soon.
Harrods Customer Service
The staff were amazingly approachable
The staff were amazingly approachable, attentive, kind and helpful. This makes a huge difference to the shopping experience at this iconic store that could otherwise feel a bit intimidating!
28 May 2026
Unprompted review
Reply from Harrods
Dear Alan,
Thank you for your kind feedback.
We are delighted to hear that our colleagues made you feel welcomed and supported throughout your visit. We understand that visiting such a large and iconic store can sometimes feel overwhelming, so it is wonderful to know that the team’s approachable, attentive, and friendly service helped make your experience enjoyable.
We truly appreciate your comments and hope to welcome you back again soon.
Harrods Customer Service
Charlotte Tilbury, Saule, was fantastic
I had an hour makeup session with Charlotte Tilbury.
Saule was fantastic. Such a kind and caring Woman. We chatted through and she told me everything she was doing.
I left feeling amazing and with a whole new makeup set.
Charlotte Tilbury are lucky to have her ❤️
15 May 2026
Unprompted review
Reply from Harrods
Dear Nicola,
Thank you for your lovely feedback regarding your Charlotte Tilbury experience.
We are delighted to hear that Saule provided such a caring, professional, and enjoyable makeup session. It is wonderful to know she took the time to explain each step and helped you leave feeling confident, refreshed, and excited about your new makeup collection.
Thank you for sharing your experience with us. We hope to welcome you back again soon.
Harrods Customer Service
Exceptional Service from Jacqueline
We were served by Jacqueline at Tom Ford and couldn’t have been happier with the service we received. Jacqueline struck the perfect balance between professionalism, expertise and a genuinely warm, friendly approach. She took the time to ask questions and understand our preferences before carefully narrowing down the fragrances that best suited our tastes.
At no point did we feel rushed or pressured; instead, the experience felt personal, enjoyable and tailored to us. Jacqueline’s knowledge of the range was excellent, and her recommendations were spot on.
She is a real credit to the brand, and we would not hesitate to return and seek her out again. Thank you for making the experience so memorable.
29 May 2026
Unprompted review
Reply from Harrods
Dear Daniel,
Thank you for taking the time to share such thoughtful feedback regarding your experience at Tom Ford.
We are delighted to hear that Jacqueline provided such professional, knowledgeable, and personalised service throughout your visit. It is wonderful to know that she took the time to understand your preferences and guide you through the fragrance collection in such a thoughtful and enjoyable way.
Thank you once again for your kind comments, and we look forward to welcoming you back again soon.
Harrods Customer Service
Ajara was very helpful
Ajara was very helpful, friendly customer service in answering our queries with great recommendations - fantastic service 👌
27 May 2026
Unprompted review
Reply from Harrods
Dear Yaw,
Thank you for taking the time to share your feedback.
We are delighted to hear that Ajara provided such friendly and helpful service while answering your questions and offering great recommendations. It is wonderful to know that their support helped make your experience such a positive one.
We truly appreciate your kind comments and hope to welcome you back again soon.
Harrods Customer Service
Great shopping experience as always
Great shopping experience as always. Huge thanks to Ediz in the Rolex watch department for being able to deliver on a special date as well for his great customer service. Over the years his knowledge, support and great customer care have been truly appreciated
28 May 2026
Unprompted review
Reply from Harrods
Dear John,
Thank you for sharing your wonderful feedback regarding your experience in the Rolex watch department.
We are delighted to hear that Ediz provided such exceptional customer service and was able to assist you in securing something special for an important occasion. Your recognition of his knowledge, support, and dedication over the years is truly appreciated.
Thank you once again for your continued support, and we look forward to welcoming you back again soon.
Harrods Customer Service
Wonderful shopping experience at Hermes…
Wonderful shopping experience at Hermes Harrods with our wonderful SA Gizem. She is the best SA and the reason we buy from Hermes Harrods. Always enjoy our visit because of her .
28 May 2026
Unprompted review
Reply from Harrods
Dear Mrs Gill,
Thank you for taking the time to share your lovely feedback regarding your experiences at Hermès Harrods.
We are delighted to hear that Gizem continues to provide such exceptional service and helps make each visit so enjoyable and memorable for you. It is wonderful to know that her attentive and welcoming approach contributes so positively to your shopping experience.
Your kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Harrods Customer Service
Great service
16 May 2026
Unprompted review
Reply from Harrods
Dear Olympia,
Thank you for your feedback.
We are delighted to hear that you received great service during your visit with us. Your kind comments are truly appreciated, and we hope to welcome you back again soon.
Harrods Customer Service
Honestly for us Harrods would not be…
Honestly for us Harrods would not be the same if we didn’t have Gizem there .
She really makes the whole experience of coming in , looking at products with patience so pleasurable. She is an amazing asset to her whole team and the company.
28 May 2026
Unprompted review
Reply from Harrods
Dear Joshi,
Thank you for your wonderful feedback regarding your experiences at Hermès Harrods.
We are truly delighted to hear how much Gizem has contributed to making your visits so enjoyable and memorable. Your kind recognition of her patience, professionalism, and ability to create such a pleasurable shopping experience is greatly appreciated.
It is wonderful to know she continues to leave such a positive impression and remains such an important part of your experience with us.
Thank you once again for your thoughtful comments and continued support.
Harrods Customer Service
Sara was excellent service in helping…
Sara was excellent service in helping me buying two very comfortable and lightweight Bra's. I was so excited to wear them. Never have i been feeling so good with these two Bra's
26 May 2026
Unprompted review
Reply from Harrods
Dear Vivian,
Thank you for taking the time to share your lovely feedback.
We are delighted to hear that Sara provided such excellent service while helping you find comfortable and lightweight bras that made you feel so confident and happy. It is wonderful to know you were so pleased with your purchase and overall experience.
We truly appreciate your kind comments and hope to welcome you back again soon.
Harrods Customer Service
What a wonderful experience today
What a wonderful experience today. The staff were so lovely and helpful. I just want to say a huge thank you to Shiva who was so patient and knowledgeable in helping me decide on my new fragrance. My husband and little boy were glad she was there to help otherwise they would have been tortured with my indecision. What a fantastic experience and I will return later in the year for help with my next selection. I won’t shop anywhere else for my fragrances now. Thank you so much!
28 May 2026
Unprompted review
Reply from Harrods
Dear Lauren,
Thank you for taking the time to leave such lovely feedback regarding your recent experience with us.
We are delighted to hear that Shiva provided such patient, knowledgeable, and thoughtful service while helping you select your new fragrance. It is wonderful to know she created such an enjoyable and relaxed experience for both you and your family throughout your visit.
Your kind comments truly mean a great deal to us, and we are so pleased to hear that you look forward to returning later in the year for your next fragrance discovery.
Harrods Customer Service
I had such an exceptional experience…
I had such an exceptional experience with MJ at BYREDO that I genuinely felt compelled to leave a review.
From the moment I walked in, she went far beyond what I expected. The service was glorious from start to finish — thoughtful, deeply personalised, warm, and incredibly attentive without ever feeling forced. She made me feel confident, comfortable, and genuinely happy throughout the entire experience, which is such a rare thing in luxury retail these days.
MJ has a real gift for understanding people and guiding them towards fragrances that feel personal rather than just selling a product. She made the entire experience feel elevated, memorable, and special. Honestly, I do not want to buy perfume from anyone other than her now.
There should genuinely be more employees like MJ. She is a huge asset to Byredo and deserves all the praise and recognition possible. Thank you again for such beautiful service.
25 May 2026
Unprompted review
Reply from Harrods
Dear Tofi,
Thank you for taking the time to share such thoughtful and wonderful feedback regarding your experience at BYREDO.
We are truly delighted to hear that MJ provided such personalised, warm, and attentive service throughout your visit. It is especially lovely to know that she made you feel confident, comfortable, and genuinely cared for while helping you discover fragrances that felt meaningful and personal to you.
Your kind recognition of her passion, professionalism, and ability to create such a memorable luxury experience is greatly appreciated. We are so pleased she left such a lasting impression and helped make your visit feel truly special.
Harrods Customer Service
Great service from Koko at Bobby brown
I had such a nice experience with Koko at Bobby Brown in Harrods. I originally went in just looking for a blush, but Koko made the whole experience so enjoyable from start to finish. She was very friendly, kind, and welcoming, and she took the time to explain everything properly without ever making me feel rushed.
She has such a joyful vibe and was really patient and attentive while listening to what I was looking for. She also took extra time to show me other products that would suit my skin and fit my lifestyle, which I really appreciated.
Koko is very knowledgeable and genuinely passionate about what she does. She made me feel comfortable and confident in the products I was choosing. I would definitely recommend stopping by and asking for Koko if you’re visiting Bobby Brown in Harrods!
25 May 2026
Unprompted review
Reply from Harrods
Dear Phaedra Rapti,
Thank you for sharing such a fantastic review of your experience with Koko at Bobbi Brown in Harrods. We are absolutely delighted to hear how enjoyable your visit was from start to finish.
It's wonderful to know that Koko's friendly, kind, and welcoming nature, combined with her patient and attentive approach, made such a positive impression. We appreciate you highlighting her ability to explain products thoroughly without making you feel rushed, and for her insightful recommendations tailored to your skin and lifestyle.
Thank you again for your recommendation, and we look forward to welcoming you back again soon.
Harrods Customer Service
Book Rufaro
Had the best treat with Rufaro at Dr Sturm brand, exceeded my expectations, i will be back and the highlight was the massage and the machine tells me all my problem areas too. The best in the game
22 May 2026
Unprompted review
Reply from Harrods
Dear Elli,
Thank you for your glowing review of your experience with Rufaro at Dr. Sturm. We are thrilled to hear that your treatment exceeded your expectations and that you consider it the "best in the game."
It's wonderful to know that the massage was a highlight for you and that the advanced technology provided valuable insights into your skin's needs. We're so pleased you felt pampered and are planning to return.
We look forward to welcoming you back soon.
Harrods Customer Service
Amy gave advice on what products would benefit my skin
Amy gave advice on what products would/wouldn’t benefit for my skin type, the item I chose was right for my skin, much appreciated. x
23 May 2026
Unprompted review
Reply from Harrods
Dear Sharon,
Thank you for taking the time to share your lovely feedback.
We are delighted to hear that Amy provided such thoughtful and honest guidance while helping you select products suited to your skin type. It is wonderful to know her recommendations helped you find something that worked well for your needs.
Thank you again for your kind comments, and we hope to welcome you back again soon.
Harrods Customer Service
Excellent food-fabulous service by Gilbert
Excellent food. Gilbert was exceptional, 5 star service provided, very professional and friendly, made our dining experience very enjoyable.
21 May 2026
Unprompted review
Reply from Harrods
Good Afternoon,
Thank you for your wonderful feedback.
We are delighted to hear that you enjoyed your dining experience and that Gilbert provided such professional, friendly, and attentive service throughout your visit.
It is lovely to know that both the food and hospitality helped create such an enjoyable experience for you.
We truly appreciate your comments and hope to welcome you back again soon.
Harrods Customer Service
The best Hermes boutique
I would like to sincerely express my appreciation to Jelena and Thom for consistently delivering such an exceptional Hermès experience for me and my wife.
Jelena has always been incredibly professional, efficient, attentive, and thoughtful in every interaction. Her communication is seamless, her understanding of our preferences is remarkable, and she always makes the entire shopping experience feel effortless, enjoyable, and truly personalized. Every visit feels warm and welcoming because of her dedication and professionalism.
I would also like to thank Thom for his leadership and support within the leather department. His expertise, patience, and deep understanding of the brand reflect the true spirit and culture of Hermès. Both Jelena and Thom have made us feel not only valued as clients, but genuinely connected to the craftsmanship, heritage, and philosophy behind the brand.
Hermès is far more than luxury products — it is an experience, a culture, and an appreciation for timeless quality and artistry. Thanks to Jelena and Thom, my wife and I have been able to fully enjoy and appreciate that experience every time we visit.
We are truly grateful for their outstanding service, passion, and dedication, and we look forward to many more memorable experiences with them in the future.
24 May 2026
Unprompted review
Reply from Harrods
Dear Su,
Thank you for taking the time to share such thoughtful feedback regarding your experiences at Hermès.
We are truly delighted to hear that Jelena and Thom have consistently delivered such exceptional service and created experiences that feel personal, seamless, and memorable for both you and your wife. Your recognition of their professionalism, attentiveness, expertise, and dedication is greatly appreciated.
Thank you for your continued support and for sharing such kind words. We look forward to welcoming you both back again for many more memorable visits.
Harrods Customer Service
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