Had a lovely afternoon at Harrods but the nicest experience was a woman in the lingerie department named Sarah who made such an effort with us given we were bought SALE bras & knickers ! It wa... See more
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Review summary
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The shop was clean, inviting with an amazing variety of products to suit all budgets. We felt at ease browsing through lots of gorgeous fragrances and beauty products deciding on which were our favour... See more
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Absolutely 💯🤗 5* Rating goes to HARRODS, London in the United KINGDOM My 13th order was absolutely Perfect, Priceless. Worth every penny. Willing to spend excessive amounts of money for 5*... See more
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I had a few laser hair removal sessions with Valentina in Harrods beauty 5th floor. Valentina is an experienced and efficient practitioner and does her job very well. At the same time she has a love... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
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Replied to 99% of negative reviews
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I had an exceptional and wonderful…
I had an exceptional and wonderful experience at Bobbi Brown with Koko. I enjoyed myself and purchased products. Thank you for your hospitality and service. One of the best beauty stores.
3 June 2026
Unprompted review
Reply from Harrods
Dear Zahra Abdullah,
Thank you for taking the time to share your experience.
It is wonderful to know that you enjoyed your time, received excellent service, and found products you loved.
Your kind comments will be shared with Koko and the wider team, who will be pleased to hear your feedback.
We look forward to welcoming you again soon.
Harrods Customer Service
Amika was extremely helpful in…
Amika was extremely helpful in assisting me purchase Harrods Teddy Bear gifts one of which I needed urgently for a five year old boy who was in hospital having undergone a serious head operation after an accident in a child’s soft play area. He had suffered a fractured skull, pierced artery and a bleed. He will be so happy to receive this wonderful Teddy Bear. Many thanks for all your help Amika. I had experienced great difficulty trying to order these on line due to various issues with the on line system and I was put in touch with Harrods Gifts & Signature dept in Harrods Knightsbridge store who dealt with my order efficiently, professionally and in a kind and friendly manner. Thank you once again for all your help Amika. Very much appreciated.
4 June 2026
Unprompted review
Reply from Harrods
Dear Jenny C,
Thank you for taking the time to share your experience with us.
We are pleased to hear how Amika supported you in arranging the Harrods Teddy Bear gifts, particularly given the urgency and the very special circumstances.
It is heartening to know that Amika, together with our Harrods Signature team in Knightsbridge, provided such efficient, professional, and compassionate service during what must have been a difficult time.
Your kind words will be shared with Amika and the wider team.
We wish the young recipient a full and speedy recovery.
Best wishes,
Harrods Customer Service
What wonderful service
What wonderful service, friendly, kind and professionalism shown by consultant Linda. Outstanding customer care.
29 May 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about the wonderful service you received and that Linda provided such friendly, kind, and professional care. We'll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon.
Harrods Customer Service
I love harrods food Hall
I love harrods food Hall. Customer service is great too.
I was served by Ruhika
3 June 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for taking the time to share your feedback with us.
We are delighted to hear how much you enjoy the Harrods Food Hall and it is especially pleasing to know that Ruhika provided you with such attentive service.
Your kind comments will certainly be shared with her and the wider team.
We look forward to welcoming you back again soon.
Harrods Customer Service
Makeuo guide
I had a wonderful experience at H Beauty. The staff member who assisted me was incredibly polite, gentle, and helpful throughout my visit. She took the time to help me find the perfect foundation and concealer to match my skin tone, and her advice was both knowledgeable and thoughtful.
A very big thank you to Shannon for her exceptional help and patience. She made the experience enjoyable and stress-free, and I truly appreciate the excellent customer service. Highly recommended!
30 May 2026
Unprompted review
Reply from Harrods
Dear Sakina,
Thank you so much for taking the time to share your positive experience.
We’re delighted to hear that you had such a positive experience at H beauty and that Shannon provided such polite, attentive, and knowledgeable service throughout your visit, and we will be sure to share your feedback with her.
Thank you again for sharing your valuable feedback - we very much look forward to welcoming you back soon.
Harrods Customer Service
Excellent attention to detail from the…
Excellent attention to detail from the staff in the children’s dept
12 May 2026
Unprompted review
Reply from Harrods
Dear Stewart,
Thank you for taking the time to share your positive feedback with us.
We are delighted to hear that you experienced excellent attention to detail from our team in the Childrenswear Department. Providing a high standard of care and service is something we pride ourselves on, and your kind words are truly appreciated.
We look forward to welcoming you back again in the near future.
Harrods Customer Service
Amazing Elemis facial with Danielle
Amazing Elemis facial with Danielle. Lovely as always
2 June 2026
Unprompted review
Reply from Harrods
Dear Michelle,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you enjoyed your Elemis facial and that your experience with Danielle was, as always, so positive. Your kind words are truly appreciated, and we will ensure that your feedback is passed on.
We look forward to welcoming you back again soon.
Harrods Customer Service
Harrods assistants are the best
1 June 2026
Unprompted review
Reply from Harrods
Dear Valparaiso,
Thank you for your wonderful feedback.
We are so pleased to hear that you find our Harrods assistants to be the best. We strive to provide exceptional service, and it's fantastic to know that our team is making such a positive impression.
We look forward to welcoming you back again soon.
Harrods Customer Service
Delivery guys are asking gift recipient…
Delivery guys are asking gift recipient about order id and refusing to deliver. Rude and unprofessional
2 June 2026
Unprompted review
Reply from Harrods
Dear Sudhanshu Narang,
We are sorry to hear about your disappointing experience with our delivery team and the issues the gift recipient faced.
We understand your frustration that drivers requested ID and refused delivery. While we aim for seamless deliveries, ID verification is sometimes needed for security and to ensure the correct item is given to the right person, especially for valuable items or age restricted items. This protects our customers and deliveries.
We sincerely apologise if the drivers were rude or unprofessional. This is not our standard. We have recorded this for review by our delivery team to ensure all interactions are courteous and professional, even when verification is needed.
Thank you for your understanding and for bringing this to our attention.
Harrods Customer Service
Outstanding Service by Maariyah
would like to express my sincere appreciation for the exceptional service I received from Maariyah at the Giorgio Armani make-up and skincare counter at Harrods on 1 June 2026.
From the moment I approached the counter, Maariyah's warm smile, welcoming manner, and genuine enthusiasm immediately made me feel at ease. I had been struggling for quite some time to find the correct shade of foundation, and she went above and beyond to help me find the perfect match.
What impressed me most was her dedication to ensuring I was completely satisfied. After expertly selecting a shade, she encouraged me to view it in natural daylight and even accompanied me outside to make sure I could do so comfortably without any issues with security. This level of care and attention to detail was truly outstanding and demonstrated her commitment to customer satisfaction.
Maariyah's product knowledge was exceptional. She took the time to explain products thoroughly and offered recommendations that were genuinely tailored to my needs. What made the experience particularly enjoyable was that her approach was never pushy. Her suggestive selling felt authentic, informative, and honest, which gave me complete confidence in her advice. As a result, I trusted her recommendations and happily purchased additional products.
Maariyah embodies everything that excellent customer service should be: knowledgeable, professional, honest, attentive, and genuinely caring. She is a tremendous asset to the Giorgio Armani team and to Harrods. It is rare to encounter someone who combines expertise with such warmth and integrity.
I left the counter not only with products I am delighted with, but also with a memorable customer experience. Thank you, Maariyah, for your outstanding service.
1 June 2026
Unprompted review
Reply from Harrods
Dear Sanila Iftikhar,
Thank you for your review of Maariyah at Giorgio Armani beauty, Harrods.
We are delighted to hear about Maariyah's exceptional product knowledge, her thorough explanations, and her authentic, non-pushy approach to recommendations. It's wonderful that this gave you such confidence in her advice. We are so glad to hear you had such a positive visit.
Thank you for recognising Maariyah's outstanding service and we hope to welcome you back soon.
Harrods Customer Service
I have been a Harrods customer for…
I have been a Harrods customer for quite some time, but my recent experiences have been so disappointing that I am seriously considering closing my account altogether.
The latest issue involved a pair of shoes that arrived in an unacceptable condition. I contacted customer services immediately upon receipt and returned the item straight away. Despite doing everything promptly and following the process exactly as instructed, I am still dealing with delays and unnecessary procedures instead of receiving a straightforward refund.
What frustrates me most is the amount of time and effort I have had to spend fixing a problem that was not caused by me. I had to arrange the return, make an extra trip to send the item back, repeatedly follow up, and continue chasing a resolution.
The customer service experience has been exhausting. Every simple issue seems to become a lengthy process. Instead of feeling valued as a customer, I feel like I am constantly having to fight for reasonable outcomes.
What is particularly disappointing is that this is not an isolated incident. The way recent issues have been handled has gradually damaged my confidence in the brand. I continued shopping with Harrods because of the benefits and loyalty programme, but the customer service experience has become so frustrating that I am now questioning whether it is worth it.
Luxury retailers should make life easier for customers, not harder. Unfortunately, that has not been my experience.
1 June 2026
Unprompted review
Reply from Harrods
Dear Begum Dalkiran,
We are very sorry to hear about your disappointing experiences with Harrods Customer Service, especially regarding the shoes you received. We apologise for the unacceptable condition of the item and the delays and extra effort you've faced in getting a refund.
We understand your frustration that simple issues become lengthy processes and that you feel you have to fight for fair outcomes. We regret that our recent handling of issues has damaged your confidence in us.
Thank you for bringing this to our attention. Your feedback has been recorded for our teams to review internally, and assess our current processes.
We do apologise for the disappointment this has caused.
Harrods Customer Service
Disappointed
I purchased a Jaquemus bag online which was on sale. When the bag arrived, it looked like someone had took a used bag and chucked it in a box with no tag on it. It didn’t look new at all. No jaquemus box, no receipt, no dust bag, no tissue papers inside or outside the bag, no authenticity card. It only came in a flat Harrods’ box
26 May 2026
Unprompted review
Reply from Harrods
Good Afternoon,
We're sorry to hear you were disappointed with the condition of the Jaquemus bag and its packaging.
We aim for all luxury items to arrive in perfect condition with full original packaging, where possible. With online orders we do aim to remove excess packaging.
Harrods is committed to sustainable packaging. We've removed plastic, reduced overall packaging, and use recyclable materials with recycled content. Our packaging is designed to protect products responsibly.
While we focus on eco-friendly practices, we recognize your order's presentation fell short of expectations and our usual standards for luxury items. Your feedback on the packaging and item condition will be shared with the relevant teams.
We do apologise for the disappointment this has caused and thank you for bringing this to our attention.
Harrods Customer Service
Always the best ❤️👍❤️
30 May 2026
Unprompted review
Reply from Harrods
Dear N Tasselli,
Thank you for your lovely feedback.
We are delighted to hear that you continue to enjoy your experiences with us and appreciate your continued support. Your kind words mean a great deal to us.
We look forward to welcoming you back again soon.
Harrods Customer Service
Absolutely amazing experience
Absolutely amazing experience. I have purchased watches all over the world, and my experience at Harrods Tudor with Darren was the best I’ve ever had.
I have worked with boutiques from nearly every major watch brand, including Vacheron Constantin, Audemars Piguet, Patek Philippe, and Rolex, and the level of service I received from Darren was truly exceptional.
Darren was attentive, positive, professional, and extremely knowledgeable about the brand. Most importantly, he did exactly what he said he would do while assisting me in obtaining a watch I wanted. His communication and follow-through were outstanding throughout the entire process.
I’ve always liked the Tudor brand, but after this experience, I’ll be purchasing many more watches from Darren. He made the entire buying experience enjoyable and memorable. Highly recommended.
29 May 2026
Unprompted review
Reply from Harrods
Dear John,
Thank you for taking the time to share such exceptional feedback regarding your experience at Tudor Harrods.
We are truly delighted to hear that Darren provided what you describe as the best watch-buying experience you have had. Given your extensive experience with some of the world’s most prestigious watch brands, your comments make this recognition especially meaningful.
We look forward to welcoming you back for many more memorable experiences in the future.
Harrods Customer Service
I had a nice shopping day at Horrods/…
I had a nice shopping day at Horrods/ Huda beauty when I bought the Fragrance, I want to say thank you for Danielle ( I’m not sure if I wrote her name correctly) anyways , she was very kind and friendly with me and she gave me a nice Huda’s bag full of cute mini products as a gift ,
28 May 2026
Unprompted review
Reply from Harrods
Dear Enas,
Thank you for sharing your lovely feedback regarding your visit to Huda Beauty.
We are delighted to hear that Danielle provided such kind and friendly service during your shopping experience and helped make your visit even more enjoyable. It is wonderful to know that the thoughtful gift added an extra special touch to your day.
Thank you for taking the time to leave your review. We look forward to welcoming you back again soon.
Harrods Customer Service
Shiraz who works for Jo Malone…
Shiraz who works for Jo Malone was excellent. She was not only professional but handled my needs with care. She deserves massive praise for being such an excellent team member who embodies a polished and customer focused Harrods standard. Shiraz should be valued and praised for her exceptional service.
19 May 2026
Unprompted review
Reply from Harrods
Dear Brittany,
Thank you for taking the time to share such wonderful feedback regarding your experience with Jo Malone.
We are delighted to hear that Shiraz provided such professional, attentive, and customer-focused service. Your recognition of the care she showed throughout your experience and the high standards she demonstrated is truly appreciated.
Thank you for your kind comments. We are pleased that Shiraz left such a positive impression and helped make your visit memorable.
Harrods Customer Service
Earrings came damaged
My daughters earrings came damaged. They said they will have to send it off for inspection first. I got these for my daughters wedding and was told nothing will be done about it until they sent off. They said coming into store won't help either. Very poor customer care!
29 May 2026
Unprompted review
Reply from Harrods
Dear Natasha,
Thank you for sharing your feedback with us.
We are very sorry to hear about the disappointment surrounding your daughter’s earrings, particularly given the importance of the occasion they were purchased for.
We understand how frustrating this situation must have been, and we are sorry that the process and communication left you feeling unsupported. In order to assist with any damages, the goods have to be first inspected by the brand hence why the earrings were requested to be returned back to us.
We hope the team gets back to you as soon as possible with a resolution. Thank you again for bringing this to our attention.
Harrods Customer Service
Good service and tasty burgers are…
Good service and tasty burgers are highly recommended
29 May 2026
Unprompted review
Reply from Harrods
Good Afternoon,
Thank you for your feedback.
We are delighted to hear that you enjoyed both the service and the burgers during your visit. Your recommendation is greatly appreciated, and we hope to welcome you back again soon.
Harrods Customer Service
I had a fantastic experience with Mark…
I had a fantastic experience with Mark at Estée Lauder in H beauty, Silverburn. He was incredibly friendly, professional, and knowledgeable about the products. Mark took the time to understand exactly what I was looking for and offered excellent advice without being pushy. His customer service was outstanding, and he made the whole shopping experience enjoyable and personal. It’s rare to receive such attentive and genuine service these days. Thank you, Mark, for going above and beyond – I will definitely be returning and would highly recommend asking for Mark if you visit Estée Lauder at H beauty Silverburn!
28 May 2026
Unprompted review
Reply from Harrods
Dear Samira,
Thank you for taking the time to leave such wonderful feedback regarding your experience at Estée Lauder in H Beauty Silverburn.
We are delighted to hear that Mark provided such friendly, professional, and knowledgeable service throughout your visit. It is especially pleasing to know that he took the time to understand your needs and offer thoughtful recommendations while making your experience feel both personal and enjoyable.
Your kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Harrods Customer Service
I clearly without exaggerating do not…
I clearly without exaggerating do not understand the lack of loyalty and professionalism especially when it comes to top famous brand Harrods if not the most famous one
An expensive fragrance was ordered which has never arrived and more importantly was left somewhere outside my house
So far so good , what amazed me really was the incapabiliry of understanding the issue by Harrods customer service which in more than three weeks time were giving me nicely dressed apologetic words with 0 effect result
And after almost a month chasing them , I managed to get my money back for paying their products which somehow meant to be the most recognisable and aknoledgwed trade mark….well , in words possible
Extremely disappointed and yes I know that my humble £360 will not change your billion pound investment but hey at least I can share my experience and “ moan “ about while someone there in the office reading it with his/her fat annual salary and enjoying the weather
Fantastic , thanks but not thanks
I will stick next time to some more respectful retailers
p.s Do not bother replying and investigating the matter no more , I know it takes precious time
1 May 2026
Unprompted review
Reply from Harrods
Dear Georgi,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the frustration and disappointment caused by your missing order and the time taken to reach a resolution. We understand how upsetting this situation must have been, particularly given the value of the purchase and the length of time involved.
While we appreciate that the matter has now been resolved, we sincerely regret that the experience did not reflect the level of service you expected from us. Thank you for sharing your feedback, as it helps us understand where improvements are needed.
Harrods Customer Service
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