Harrod Horticultural Reviews 

Selling items, charging money , then sending emails that they are out of stock then I need to chase my money back it's 2024 cmon wake up.

Expect to communicate with multiple "customer services" personnel, all of whom tell you a different story! I have dealt with four so far, and they give you the run around. It consumes a lot of your time, chasing them.
It's basically a delay game, the can is kicked down the road time after time, the goal posts are moved. Clearly the company cannot make the goods fast enough to keep up with the orders.
I was told two 3-seater benches were in stock, but now told that the benches are not finished and being manufactured! When I confronted the latest customer service person with this, she said she was not responsible for what other customer service personnel have said! That's a handy excuse, but should certainly not be the case.

Now a follow up email says that the benches that were in stock to be delivered to me, because I was away the week of the planned delivery 26th August and asked for delivery the following week, the benches were apparently "allocated" to another customer, so I then have had to wait longer for the next lot to be manufactured. This was of course not mentioned up front, only after the event when I chased them for delivery. This is robbing Peter to pay Paul, and is definitely not fair on customers. Those were MY BENCHES, and should not have been given to another customer. But this is how customers are treated.
I have had delivery postponed three times so far.

Because I am adding to my existing collection, I need to deal with the same company. If this was not the case, I would certainly order elsewhere as the customer service is very exasperating and a let down.

Having said that, the delivery men are very nice and could not be more helpful, once you finally get an actual delivery date, which I still don't have!

First order 2300816 June 24 (partially delivered on 6th August due to "quality control" issue after a 6-week wait)
Second order 1364074 5th August replacement for missing item in first delivery initially told it would be delivered within a week, then on 19th August, then on 26th August, then 2nd September, now week of September 9th.
Third order 1365176 12th August - benches in stock and due to be delivered week of 26th August. Delivery date postponed to week of 2nd Sept as I was away at the end of August. Now further postponed to week September 9th, as the "in stock" benches were delivered to another customer.
Customers are not well served, just expected to put up with their inefficiency. Expect lots of apologies and excuses for why you have not received your order.

I purchased a garden parasol at the Chelsea Flower Show 22 May and made sure it was in stock. I asked that it not be delivered until after June 15 as I was going to be away. I didn't hear anything and on 18 June asked when it would be delivered. The response was 24 June. On 26 June I wrote again as I hadn't received it and was told blithely that it wasn't in stock. I have since had an email asking if I was pleased with the product! I had already ordered a base with wheels that HH don't stock and now don't even know if I will receive the umbrella in August. None of this apparently is HH fault, only the supplier. If so, why wasn't I notified. Very disappointed... and angry.

I have spent a lot of money with this company over the years including walk in fruit cages etc. Latest shopping experience was terrible however. I spent half an hour on the phone waiting to speak to someone as to why their 10% discount code didn't work on their website (the shopping basket offered it and applied it giving precisely 0% !). The person on the phone clearly wasn't interested so I gave up. I bought the kit anyway as I had invested a lot of time getting to my buying decision but HH will be off my destination list in future !

Very shoddy service
Beware
The popadomes I bought all collapsed in a week or two
Very flimsy and shoddy
Harrod refunded the poles as they broke
But refused to refund the covers as they were not broken
What on earth do I do with covers and no frames?
Incredibly poor service

I bought the smallest square planter. It was very difficult to put together & beyond most average diy’ers. Screw quality was poor too. Not good value at all. Anything larger would have been a complete disaster!

The service was just amazing . I ordered a couple of items for our granddaughter's birthday & never expected them to arrive on time . The staff were brilliant when I spoke to them , no empty promises just great service . Well done .

I ordered two identical items but only one has arrived - had they been secured together I would not be writing this review. The delivery service is appalling. No advanced warning, I was informed of the delivery on the actual morning and given a 10 hour slot. On top of this there is no option to redirect or rearrange delivery. I have no access to a phone at the moment and customer services take ages to respond to emails. I was told that the other part of my order should be here today but hasn't shown, I've emailed customer service but no response. I am going on holiday on Friday so probably won't ever receive the missing parts. I will never use Harrod Horticultural again and I recommend that others avoid them too, all they do is apologise which is no use to anyone.

I placed an order 11 days ago. Not received it. No update from Harrod. Rang and the order is waiting to be despatched 11 days later. It is a big order too and I am waiting for it. I am not happy. And I had to pay postage despite having spent a large sum. I have been updated to say my order won’t be despatched for another 6 days earliest as one item is out of stock. I was never told that. Harrod will not despatch a part order. I cancelled a £820 order. I will shop elsewhere.

EXCELLENT QUALITY & CUSTOMER SERVICE PROVIDED BY HARROD HORTICULTURAL

I RECENTLY PLACED AN ORDER FOR A SUPERIOR METAL RAISED BED (I ADDED THE OPTIONAL EXTRAS, THE LINING & BASE) AFTER ADMIRING ONE FOR SOME TIME - IT WAS DELIVERED PROMPTLY & MY HUSBAND PUT IT TOGETHER

ITS A SUBSTANTIAL ITEM & WELL WORTH THE COST - IT REALLY LOOKS FABULOUS ON OUR PATIO - I DEFINITELY RECOMMEND THIS COMPANY & WILL BE BUYING MORE PRODUCTS FROM THEM, THE QUALITY IS OUTSTANDING !

I ordered 2 fruit cages off them in February they got back in touch and informed me that it would be delayed until May so I cancelled the order. They then got back in touch to say it would only be 2 weeks so I decided to accept the order. The order arrived but only the bag of fixings no frames so I contacted them and was told the order comes in two packages and the second would come the following day. This did not happen so again I contacted them they said they would look into it, they didn’t get in touch so I contacted them again. They said they were sorry and presumed they would have been delivered. After a week of contacting them to chase these items up I lost my patience and cancelled the order and informed them I wanted a full refund and for them to pay for the return of the bag of fixings. Again they didn’t contact me so I had to contact them. I eventually arranged for the bag to be picked up, I left it outside as requested a guy came looked at the bag and left. I contacted them again,it was then arranged to be picked up which it was 2 days later which. The woman told me the refund would be issued when they received the return which I couldn’t believe as the whole episode has been due to the complete incompetence of the company and DX the carriers. At the time of writing this I had sent a email the day before expressing my complete disgust at the way I’ve been treated and demanding I get a complete refund.They have not contacted me today 03/04/2024 or issued a refund they currently have had £297 of my money since 25/02/202. I advise to stay clear of this company they are completely unreliable.

I bought a large item that was sent to me and looked completely different from how it looked on the website. I attempted to return it and was told the item on the website "had had time to weather". This was not noted in the description at the time when I bought it. I have no idea if it has been updated now.

Customer service is atrocious. Replying to emails takes much longer than advised and poor excuses are made for such bad service. I am now being expected to meet the cost of returning the item, the cost of which is charged by their courier and "beyond our control".

Here's a little advice. Don't sell products that look nothing like they do on the website in real life and then make mealy mouthed excuses for such false advertising and the cost of putting it right.

The item was also very poorly packaged and it's beyond belief that it even arrived in one piece.

Excellent products and company. Bought the metal raised beds on offer and they came quickly. Very sturdy and great raised beds. Definitely recommend this company

Ordered a bulky item, near Christmas, was expecting the usual delayed post but came super fast, really well package with brilliant communication throughout.
Thank you Harrod Horticultural, most appreciated!

Good product, quick delivery (minus a few issues with DX’s tracking but that’s obviously not Harrod’s fault). Their customer service team was amazing, very helpful and super friendly. I would definitely recommend buying from them!

ref CASE:518321
You have delivered a damaged item and I am still waiting for a refund and a collection on this 2 weeks after it was delivered. Very slow to response to emails and seem to not want to sort this out. So yes - 1 star and won't be using this company again purely based on this. Also , it took you a month to deliver the item in the first place. If you had sorted this straight away , I would have left you a 5 star review and purchased further items.

I ordered 12" Galvanised Steel Ground Pegs Pk 10 yesterday and they have arrived today. I'm really impressed as I was expecting 3to5 days.
Thank you.

Super plant supports which are not only functional, but also very practical in supporting a range of plants which enjoy growing towards the sun and would potentially squash plants growing in front.

Harrod’s is my go to company for gardening. Have bought arches, cages and plant supports over several years and they all still look as good as new. Solid reliable quality. Now saving up for replacement greenhouse

I ORDERED SOME 'POP-UP' TUNNELS TO PROTECT SEEDLINGS BUT WAS SENT A LIMP FABRIC WITH NO CAPACITY TO POP UP. I HAD SOME OLD WIRE HOOPS FROM AN OLD ROTTED TUNNEL AND USED THOSE. NOT IMPRESSED....