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Happicabs - Essex Taxi Service Reviews 1,939

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and friendly demeanor, often highlighting exceptional customer service. People frequently commend the delivery service for its punctuality and efficiency, with many appreciating the clean cars and safe journeys. However, some customers were dissatisfied with the booking process, experiencing issues like late arrivals or cancellations, even for pre-booked taxis. A few other people also felt that the pricing could be inconsistent, with different drivers quoting varying fares for similar journeys.

What people talk about most

Staff

Users describe positive interactions with staff, particularly praising drivers for their punctuality,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the reliability, punctuality, and... See more

Delivery service

Customers generally had positive experiences with delivery service, often praising prompt arrivals and... See more

Booking process

Consumers find the booking process to be ambiguous. While many reviewers praise the ease of online booking... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the prices to be reasonable, good, or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A Happycabs driver (Ali) was available straight away even though it was a busy Friday morning & other taxis had nearly an hour's wait. The driver's car was very clean & had a nice refreshing scent (n... See more

Company replied

Rated 5 out of 5 stars

Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more

Company replied

Rated 5 out of 5 stars

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more

Company replied

Rated 5 out of 5 stars

Our driver from Braintree train station to home on Friday 27th November was exceptional. He was there when the train pulled into the station and was extremely pleasant and polite. To add to this my hu... See more

Company replied


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Taxi Stand
  4. Transportation Service

Written by the company

Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!

Get a Taxi within minutes!

Download the FREE App!

Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex! Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses. Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes. We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles. Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to book good price and a great…

Easy to book good price and a great driver couldn’t be happier

1 April 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Stuart, thank you for your kind words. It is much appreciated by our entire team. sincerely hope we continue to meet your expectations in the future. Kind regards

Rated 5 out of 5 stars

Taxi driver was very well experienced…

Taxi driver was very well experienced and friendly, helped me with luggages. Overall wonderful experience with very reasonable price.

28 March 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good afternoon, thank you for your very kind words. It is appreciated by our entire team. I sincerely hope that we continue to meet your expectations should you decide to use our services again.

Rated 5 out of 5 stars

Good time managers

Good time managers, come on time. No regrets with happicabs.

27 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good afternoon Patrick, thank you so much for your kind words. We strive hard to give everyone the service we believe they deserve and although sometimes we do fall short on the standards we set for ourselves I am thrilled that we managed to meet your expectations and sincerely hope we continue to do so. Kind regards.

Rated 5 out of 5 stars

Great service

Great service. Was on time

28 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good afternoon Danielle, thank you so much for your kind words. It is much appreciated by our entire team. I sincerely hope we continue to meet your expectations during your next journey with us. Kind regards.

Rated 5 out of 5 stars

Good taxi service

I have used this company on a number of occasions and have always been happy with the service they provided. The online booking system is easy to use, and all drivers have been friendly and efficient

25 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening, Thank you so much for your kind words. I am thrilled that we have met your expectations and hope we continue to do so should you require our services in the future.

Rated 5 out of 5 stars

Abu was punctual and friendly

Abu was punctual and friendly, good service all round

22 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Thank you so much for your very kind words. I am thrilled that Abu met your expectations and I sincerely hope we continue to do so in the future.

Rated 5 out of 5 stars

Love Happicabs

Love Happicabs, fast service, on time and friendly drivers. Thank you

20 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Julie, thank you so much for your kind words. It is much appreciated by our entire team. I sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

Prompt arrival and friendly driver.

Prompt arrival and friendly driver.

20 March 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Donna, thank you so much for your very kind words. It is appreciated by our entire team. I hope we continue to meet your expectations during your next journey.

Rated 5 out of 5 stars

First class service …

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite and engaged in a conversation on our journey. You could have a laugh with him.

From this and previse experiences this is the only taxi company we will ever use.

19 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Martin. I am so glad we met your expectations on this occasion and I genuinely hope we continue to do so in the futute.

Rated 5 out of 5 stars

Unbelievable..in times of need …

Unbelievable..in times of need ….

We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral promptly… fantastic driver very polite and helpful ….. 5* thank you

19 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Na, I am so glad we were able to give you the service you deserve on this occasion. I sincerely hope we meet your expectations should you need us again in the future.

Rated 5 out of 5 stars

Drivers are always friendly and helpful…

Drivers are always friendly and helpful - and keep you informed of arrival and vehicle identity which is very useful and secure

18 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Sacha, thank you so much for your very kind words. This is appreciated by our entire team. I hope we continue to give you this level of service during your next journey.

Rated 5 out of 5 stars

Airport pickup

Very reliable and great service. Booked online, driver was outside my house early very efficient and polite. Will definitely booke again with Happicabs, thank you.

18 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Jackie, thank you so much for your very kind words. I sincerely hope we meet your expectations in the future.

Rated 5 out of 5 stars

Made a very difficult journey to see a…

Made a very difficult journey to see a friend in hospital,,,,Glen the taxi driver helped me by just chatting,,,,being a genuine soul......💛 It could of turned out not well,,,,,,but he was fantastic....in fact,,,,all the taxi drivers at Witham Happicabs are great...lovely lads and lasses. Thankyou soooooooo much guys and gals. Regards,,,,jules ..(Carlos friend)

11 March 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Jules, thank you so much for your very kind words. I am sure our entire team will be thrilled by your kind words. I sincerely hope your friend is feeling better. Kind regards

Rated 5 out of 5 stars

Easy to booked a taxi

Easy to booked a taxi, came on time

8 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Mrs Serrano, thank you so much for your very kind words. I sincerely hope we continue to meet your expectations in the future.

Rated 4 out of 5 stars

Driver arrived on time

Driver arrived on time. Despite roadworks blocking our route the driver found an alternative which got me to my destination on time

9 March 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Susan, thank you so much for your kind words. I hope we continue to meet your expectations in the future.

Rated 3 out of 5 stars

Check the route

Took the long way home. Cost £14.40 against normally around £12.5

5 March 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Paul, so sorry to hear you had an issue during your last journey. I have sent you a request for further information so I can address this for you.

Rated 5 out of 5 stars

Efficient and quick taxis with…

Efficient and quick taxis with affordable price as ever! Keep up the good work chaps 👏🏽👏🏽

1 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good Evening Ammar, thank you so much for your very kind review. It is much appreciated by our entire team. I sincerely hope that your next journey with us continues to meet your expectations,

Rated 5 out of 5 stars

Lost and Found

Stupidly got drunk and lost my phone after a night out as you do 😅 Happicabs was brilliant and delivered it straight to my door the morning after. Brilliant service and will definitely be using them again in the future…. Hopefully without the drama

1 March 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Danny, thank you so much for your very kind review. I am thrilled we looked after you on this occasion and sincerely hope we continue to do so.

Rated 5 out of 5 stars

The lady very polite and friendly very…

The lady very polite and friendly very good service

28 February 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Deborah, I am so glad our driver looked after you and gave you the service you deserve. I sincerely hope we continue to do so.

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