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Happicabs - Essex Taxi Service Reviews 

2,020
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional quality of the transport provided during their trips. Reviewers frequently praise the exceptionally friendly and helpful drivers who go above and beyond to make every journey pleasant and comfortable. Some reviewers were not happy with delayed arrivals, poor communication breakdowns, and occasional complications regarding previously scheduled rides. Consumers clearly mentioned that vehicles occasionally turned up significantly late, leaving passengers stranded or severely disrupting their important daily travel schedules. A few people also noted frustrations when trying to resolve these booking discrepancies or dealing with unexpected pricing changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as polite, friendly, and... See more

Service

Users describe positive interactions with service, highlighting prompt arrival times and clean vehicles.... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between customers.... See more

Booking process

People report ambiguous experiences with the booking process, highlighting both convenience and severe... See more

Price

Customers had ambiguous experiences with price. Many reviewers praise the competitive pricing, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more

Company replied

Rated 5 out of 5 stars

What a fun minibus ride ! Loved the music lights and smoke machine . Had Paul take us and after such a brilliant trip requested him to bring us home , which really finished our evening off brilliant... See more

Company replied

Rated 5 out of 5 stars

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more

Company replied

Rated 5 out of 5 stars

Very good efficient driver. Comfortable drive. Driver kindly offered to phone the office when I commented that I thought I had been quoted £10 less than the confirmation text said. The office conf... See more

Company replied


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Taxi Stand
  4. Transportation Service

Written by the company

Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!

Get a Taxi within minutes!

Download the FREE App!

Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex! Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses. Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes. We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles. Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

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4.2

All reviews

(2,020)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very late taxi

Booked up a journey to Wickford from South Woodham Ferrers to catch train to Southend airport for.
Taxi should have arrived at 14:30 and didn’t arrive until 15:03 created a very stress situation especially as we had booked up a flight. It upset my wife as she unfortunately suffers from anxiety at the best of times.
Fist time we had ever used Happy Cabs😢

9 August 2026
Unprompted review
Rated 1 out of 5 stars

Appalling

Your driver on the journey to our destination was great, polite, professional and a generally nice old chap.

Wish I could say the same for your driver who picked us up on our return journey, firstly he was late, from the onset he drove into the premium collection carpark even though it clearly states on the signs and it has a barrier to enter and once you are in there it’s a charge of £25 to exit… we were waiting in the normal collection point that is adjacent to the car park your driver went in the wrong pickup point then we had to go to him because the barriers would let him out without paying…. Then he wasn’t sure what to do and had to faff about paying the £25 exit fee, when the barriers finally let us out he almost drove into the barrier because he had forgotten the steering was facing the wrong way… the journey home was scary to say the least. He had no idea where he was going even though he had his satnav guiding him and several times I had to give him directions otherwise i have no idea where we’d have ended up… I’m not sure how long he’s had a driving licence but it’s most definitely questionable being that he was crawling along on the outside lane doing 36 mph in a 50 and cutting in and out of lanes because he had mistakenly got in the wrong lane in the first place. Your driver needs looking at or take a UK driving test!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

These guys never let you down

These guys never let you down. It’s that simple

13 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Maxine,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Driver polite and friendly. Car was very clean and nice and cool.

12 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Mrs B.,

Thank you so much for your kind words. It is appreciated by our entire team, I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Driver picked me up on time

Driver picked me up on time. So arrived at my destination earlier than expected. So with happicap no worries.

12 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Patrick,

Thank you so much for your very kind reviews. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Regular updates

Regular updates. Always on time. Polite drivers. Clean cars. Excellent service.

9 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Susan,

Thank you so much for your very kind reviews. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Great cab company

Always on time, the pick up the phone which nowadays is amazing as some companies aren’t contactable. Happy cabs are really competitively priced too and the app is easy to use.

Great service and friendly drivers, I highly recommend.

6 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Maxine,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 4 out of 5 stars

Car on time

The car arrived on time
Good journey to destination

3 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Michael,

Thank you so much for your very kind reviews. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Lovely person who did my trip

Lovely person who did my trip. Friendly and on time l, highly recommend

5 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi R. Farquharson,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Excellent service and very pleasant…

Excellent service and very pleasant driver and journey

4 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Mr David,

Thank you so much for your very kind reviews. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Nicole was very lovely and friendly

Nicole was very lovely and friendly. I really liked.

4 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Nathalia,
Thank you so much for your very kind words. I will pass your kind words on to Nicole who I am sure will be equally as thrilled with your comments.
Kind regards
Sher

Rated 5 out of 5 stars

Excellent driver and lovely taxi…

Excellent driver and lovely taxi company. I particularly appreciate that I get to talk to both company and driver, when I need to book and check how far driver is from us or similar, as opposed to companies that started using answering robots machines which are awful and don't work. Driver was great and fantastic and car was lovely, spacious and clean. Thanks very much

2 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Nina,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

5/5 Drive

Lovely drive, driver very friendly and had a wonderful chat 5/5

Will definitely be booking with Happicabs again

1 August 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Shannon,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Used Happicabs for the first time last…

Used Happicabs for the first time last night, from The Hawk Battlesbridge to Leigh-on-Sea. Very efficient, and the lovely Evelina got us home safely. Would highly recommend.

31 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Graham,
Thank you so much for your very kind words. I will pass your kind words on to Evelina who I am sure will be equally as thrilled with your comments.
Kind regards
Sher

Rated 4 out of 5 stars

Good booking service

Good booking service, good drivers and reliable with their timekeeping

31 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Mr John,

Thank you so much for your very kind reviews. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 1 out of 5 stars

Extremely unhappy someone using my name…

Extremely unhappy someone using my name and email address on a taxi ride today 31st of July at 10:50am when it wasn’t me

31 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Caitlin, I have sent you a request for further information, please respond so I can look into this for you. Kind regards

Rated 1 out of 5 stars

Booked taxi at 9.42 said 15mins at…

Booked taxi at 9.42 said 15mins at 10.05 I called said 10mins....it's now 10.42 cancelled my taxi and phoned a different company.....do not use this company unreliable and don't care about keeping you waiting for hour

29 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Matthew, so sorry you had an issue. I have sent a request for further information. I would be grateful if you could respond so I can look into this for you. Kind regards

Rated 5 out of 5 stars

On time

On time. Safe driving

28 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Mrs Miller,

Thank you so much for your very kind reviews. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 2 out of 5 stars

Six unhappy customers

Wrong size cab sent. Charged £25 for a trip from Wickham Bishops to Maldon. Nearly an hour late to pick us up for the return journey and scandalously charged £35 for the same trip. Really bad service. Complained but no response.

26 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Stewart, I have sent a request for further information. I would be grateful if you could respond so I can look into what went wrong for you. Kind regards

Rated 5 out of 5 stars

Best accommodating cab firm in Essex

From my online enquiry to getting a phone call speaking to a lovely person to the driver and vehicle all was amazing AND ! the only cab firm willing to take dogs made my birthday even better as I could take my dog and it really was a notch above the rest if you have a medium sized dog everywhere says no but this really was lovely couldn’t fault it and the driver was early giving us plenty of time

25 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Ellie,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

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