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Happicabs - Essex Taxi Service Reviews 

1,998
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 338 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, politeness, and helpfulness, often highlighting enjoyable conversations and a positive attitude that makes journeys pleasant. Many people appreciate the reliable and efficient service provided, noting punctual arrivals and smooth, comfortable rides. The booking process is generally found to be easy and convenient, with good communication throughout, enhancing the overall positive experience. However, some customers also noted issues with delivery service reliability, experiencing significant delays or cancellations even after pre-booking, which occasionally led to inconvenience and missed appointments.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising drivers for being... See more

Service

Customers consistently note positive experiences with service, often praising drivers for being polite,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting significant delays and lack of... See more

Booking process

Users describe ambiguous interactions with the booking process, with many finding it easy and efficient,... See more

Price

Reviewers mention ambiguous feedback about price, with many customers finding the pricing to be reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fun minibus ride ! Loved the music lights and smoke machine . Had Paul take us and after such a brilliant trip requested him to bring us home , which really finished our evening off brilliant... See more

Company replied

Rated 5 out of 5 stars

Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more

Company replied

Rated 5 out of 5 stars

Very good efficient driver. Comfortable drive. Driver kindly offered to phone the office when I commented that I thought I had been quoted £10 less than the confirmation text said. The office conf... See more

Company replied

Rated 5 out of 5 stars

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more

Company replied


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Taxi Stand
  4. Transportation Service

Written by the company

Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!

Get a Taxi within minutes!

Download the FREE App!

Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex! Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses. Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes. We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles. Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,998)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are honestly awesome

They are honestly awesome! I booked a pick up for the airport but was running late. The driver had to go but booked another cab which arrived shortly.

I am wholeheartedly recommend them!

26 July 2026
Unprompted review
Rated 3 out of 5 stars

“Gray” Taxi

I was told to look out for a gray Peugeot. Not only did the driver go to the wrong venue but when he finally arrived, insisted his clearly black car was “gray”.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Prebooked taxi did not arrive on time

Prebooked taxi did not arrive on time, taxi was only sent when customer service was called but representative hang up on me when refund was requsteeld. Taxi driver was told that we are in hurry, he was really bothererld at all. Gladly we let enough time for delays so caught our train

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Great communication and super helpful with my booking particularly as my flight had been delayed by over 2 hours. I’m definitely going to be using Happicabs in the future.

12 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Kevin,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

Rated 5 out of 5 stars

Reliable service

13 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Elizabeth,

Thank you so much for your very kind words. I sincerely hope we continue to meet your expectations in the future.
Kind regards
Sher

Rated 2 out of 5 stars

Taxi was late AGAIN -today it was 25mn…

Taxi was late AGAIN -today it was 25mn late with no communication at all until 5mn before their late pick-up time.
AGAIN, the reason to be late is because they had 2 jobs to do before picking us up. NOT IMPRESSED.
The driver said he wasn’t given a time of pick up although I booked it for 8am.
He said he is not informed of the time of picking up.
This is the second time Happycabs is very late to picking up for the same reasons.
UNRELIABLE
I had to phone the company to ask where the taxi was.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Not a good review

Not a good review. We pre booked to go to a local wedding and they insisted on a large prepayment. They turned up late to both journeys. Half an hour late on the evening pickup with no contact. The driver was very apologetic but confirmed it was the booking office that cause the issue. Suggest use someone else

11 July 2026
Unprompted review
Rated 5 out of 5 stars

What a fun minibus ride

What a fun minibus ride ! Loved the music lights and smoke machine . Had Paul take us and after such a brilliant trip requested him to bring us home , which really finished our evening off brilliantly.
Great guy, really friendly , enjoyed a good laugh with us . Will definitely be requesting him again !!

10 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Thank you so much for your very kind words. I sincerely hope we continue to meet your expectations in the future.
Kind regards
Sher

Rated 5 out of 5 stars

The handler was helpful

The handler was helpful, and didn’t have a bad attitude unlike the three extremely not helpful in any way shape or form handlers from other cab firms in Chelmsford. Driver was plolite and offered just the right amount of conversation as he got me to my destination. Car was immaculate but lacked music. He knew a lot about Lionel Messi.

12 July 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Hi Craig,

Thank you so much for your very kind reviews. This is appreciated by both myself and my entire team. I sincerely hope we continue to meet your expectations in the future.

Kind regards
Sher

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