Hanna Andersson Reviews 

HA is the worst company to do business with .I placed a order waited weeks for it to ship . They never shipped the order so I called to cancel . They said you cant cancel you must wait for delivery and then return the items . Stay far away from this horrible company

Ordered Hanukkah pajamas on 10/17/ 2021 and payed extra to expedite the arrival on 10/27/2021. Did not arrive. Called customer service and was told company would send out using one day delivery. Didn’t arrive. Called and was on hold for 30 minutes and Jason answered and hung up on me. Called again, waited and was told fedex is not accepting one day service and would arrive on 11/3/2021. Family get together taking place on 10/31/2021 to 11/2/2021. at which time pajamas were to be given and family pictures were scheduled with a professional photographer. I now will
have to pay shipping for two packages.
I realize that their is a shortage of workers.
However this company offered fast shipping that does not exist and I was lied to. If I knew that there would be a delay, I would have either made different plans or ordered from another company.
I thought this company had a good reputation.
Never again!!

We've been ordering from HA for years...sometimes in person, sometimes online, and sometimes at their (former) outlet shop. Two years ago, I asked a sales associate about their change in return policy (used to be super flexible -- they always accepted returns if an item fell apart or didn't last); the associates were told that people had been taking advantage...and effectively the company was forced to be more strict. (Maybe new mgmt?) Disappointing, but I understand. We've never had trouble ordering online, or making returns, so while it was sad to see them close their retail shops during COVID, again -- I understand, and we've never had trouble. I have noticed a slight decline in quality...items that used to be 100% organic cotton are now blends (leggings are now 10% lycra, which I'm pretty sure is a recent change) and the clothes don't last *quite* as long, but as long as we can get them on sale I'm happy to pay a little more for quality. They're certainly far and away better than Target (Cat & Jack) and Old Navy, both of which are great for cheap and cheerful that you don't expect to last, but I'd rather the kids have a few things they wear a lot and get use out of, than buy a bunch of stuff they wear 4-5 times before it falls apart. So we'll keep buying HA until they get to that point.

Worst customer service ever!!!!
They sent me the wrong order and told me my order is out of stock. Asked me to wait for item return and place order. Now my matching is no longer matching. I asked to cancel my entire order since I didn’t receive the items. They promised to refund but no email sent, then told me I cannot cancel when I followed up. Every agents gave different statements. Wasted of my time holding on the line.
There are so many stores out there, don’t bother to order from them. Bring your business somewhere, If they don’t appreciate your business. They closed down their physical stores, I am sure the online stores won’t last long either.

I placed an order 14 days ago. They created the shipping label and still haven't handed the parcel over to fedex. Their customer support claims they did, but fedex has not received or scanned the it into their system. Their customer support confirmed that Hanna Andersson has not handed it over to them. I am coming up on the three week mark. I will absolutely be filing a claim with my credit card company if it comes to it.

9/13/21. I am furious. I ordered a matching set of pajamas ( which is what HA markets)! They sent only half the order and THEN notified me they were out of one size. . I would obviously have changed or cancelled my order if I was not getting a matching set. Customer service is terrible and would only waive the 5 dollar return fee. The burden and hassle was on me for their poor business practice? It’s all very shady and clearly happens all the time. DONE WITH HANNAH ANDERSON!!! Mini Boden seems ethical and I’ll go there. I never write reviews but I am just
that furious with this company that I have enjoyed for years. I feel robbed and exploited. It’s an unethical practice and they know it. It’s a hassle to return, especially with covid, they know that too. So freaking furious.

We have ordered from HA for several years, now, and we have not had any problems with their customer service. Very rarely, we will receive an item that is damaged or has a printing flaw, but they have always refunded us, right away, via their live chat. (Most items arrive in high quality, perfect condition.) They have a ton of organic cotton options, but many of their other fabrics are still STANDARD 100 by OEKO-TEX® (even if not organic) for added safety. Love this brand!

Hanna Andersson offered a $15 discount on any purchase over $15 on PayPal. I clicked on that promotional link on PayPal to access the HA site. I made my purchase. No discount! Hanna said it was Paypal's promotion. PayPal said it was HA's promotion. But it makes sense that only HA would benefit from my purchase. FRAUD! I will never buy from them again.

I know some have had issues with refunds or shipping times, but we've not had any issues because we haven't returned anything and we don't mind the shipping times because the pajamas are completely worth it. These are the best pajamas we've ever purchased. It's been about four years since we started using this brand and the pajamas have went through three boys and many many washes and they still look pretty darn new. We've not purchased any other clothing from here, just pajamas, so my review is only on the pajamas. It's the only brand that one of our boys with struggles will wear so I'm grateful there's an adult line for him to eventually be in that I might purchase now just so I have them when he's a teenager in a few years. We are grateful for this company that a friend suggested to us. After so many bedtime clothing issues for us, these pajamas saved us some sanity. Five stars over and over again!

Attempted online shopping from Australia using Hanna Andersson's 'Borderfree' service. The details promised (ie, delivery ETA at checkout, tracking service) are not provided. After waiting weeks for our delivery, they finally said it was 'undeliverable' (no problems at my end) and had been returned to the US, but that they could not resend it. Items now sold out online in the sizes we wanted, so a very disappointed 5 year old girl. Customer service was slack to say the least. No explanations offered, just 'don't know', 'we can't' and inferred, 'too bad'. For a business that tries to present as a premium offering, it was very poor form. Try Polarn o Pyret instead - their customer service team go above and beyond for us!

What happened to your customer service agent? I called to customer service regarding of missing the package, and she kept asking my apt is safe to deliver. I answered if it would be safe if the carrier delivered to my door not leaving at lobby. Then she sighed and scolded to me " so are you saying it is safe or not!!!?!!!!!" I think this is so wrong.... Is she having bad issue in her personal life? I would not go back to this business to get my kids' clothes or more. Not doing right and deserved for kid business.

The shipping is SOOOO slow every single time I order from here. I probably won’t order from here again.

I called on 4/7/21 in regard to a missing package/incorrect delivery and also reported to fedex. I was told my $100+ refund would appear within 2 weeks. It has been over two weeks and nobody from H.A has reached out to me or refunded my money as promised. As a first-time customer, I find your customer service concerning. I know it isn't your fault that fedex screwed up the delivery but I already spent about 40 minutes on the phone delivery day reporting the issue, speaking with my neighbors and driving up and down my street to look for it, and now I have to spend more time following up because you won't refund as promised.

I can only reiterate what others have said before me...THE SERVICE IS TERRIBLE. If I could give 0 Stars, I would. Buying or returning from Hanna Andersson is not worth the stress. There are so many other stores worthy of my support and yours. This Grandma is spending her money elsewhere!

We have enjoyed the products for our kids but the customer service is very poor. We received some gifts during the Christmas holidays and wanted to exchange the items for other items since we already have the items but they refused to accept a return because it was over 60 days. Also, the nearest store has been closed for most of COVID so we haven’t been able to exchange for other items during the 60 day window. Overall, nice products but horrible customer service!!

I’ve never had to deal with customer service, so I have no opinion in that regard. Also, usually I’m very happy with the quality and fit of the clothes. However, I recently ordered the Slim Sweatshorts in French Terry and I was really disappointed to see that they are not even close to slim fitting. The pictures are not representative of the actual fit of the shorts and I thought that was weird.

If I could give no stars I would. I received pajamas that were defective and I called the company to see if they would send me a replacement or something and they want me to refund and now purchase these at full price when I bought them on sale. I’ve been buying since the summer and I’m just not going to anymore. They were rude and not understanding. I can’t say enough do not buy. Spend your money elsewhere. Please!

Worst customer service experience I've had in some time. I recently received a baby gift from friends after I finally felt comfortable to travel to my hometown after many months in lockdown due to Covid-19. The clothing was too small for my son. HA has closed all of its brick-and-mortar stores, so online returns are the only option.

I called and was told that my gift was purchased on 11/29. I had missed the 60-day window by 2 days. (Meanwhile, they extended returns on all purchases between 11/1 and 11/26 to 90 days, for the holidays.) I politely pleaded with the rep for an exception due to the circumstances: I did not receive the gift for an extended period due to Covid restrictions, I missed the 90-day holiday return window by 3 days (also, isn't 11/29 still 'holiday' shopping time?), and I missed the 60-day window by 2 days because I did not know the exact date of the purchase, nor did I think it polite to ask the gifters.

The rep told me twice that they make no exceptions to the policy. She stated again, "Your gift is non-refundable." I told her I was disappointed and would not be shopping at Hanna Andersson anymore and while I was in mid-sentence she actually hung up on me.

I wasn't able to say it on the phone but I'll say it here: Won't be shopping there in the future! Too many other kids' options with cute clothes, sensible policies and compassionate customer service.

Their return policies are absurd and unfair. I had to go through all kinds of ridiculous steps to even get to the point of generating a return slip, and then in the end they charged me over $30 to return a $40 pair of pyjamas. That was my experience trying to return something from Canada. I will never buy from this company again.

Edit: I requested a refund of the shipping charges, which they gave me.

I love the quality of HA clothes- but something that really bugs me and that I find deceptive is after I placed an order they asked me to write why I chose each item... I said on one “it looks soft and comfortable” then that showed up as a REVIEW of the item. It was not a review, it was simply the reason I chose that item. That to me is very deceptive. So beware if you are shopping their site- the “reviews” are not accurate.