I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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no complaints
1 July 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am glad to hear you've had such a great experience with us! Your feedback is appreciated. If there's anything we can do to improve your rating from a 4 star to a 5 star, please let us know!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Happy greatful experience always
My experience has always been great. No problems. I have been notified each time my order was to be processed thanking me for my purchase. I am currently awaiting my next shipment due anyday. Cant wait to start assembling the next set of parts. Thank you, have a most wonderful day.
26 June 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you've had such a smooth subscription experience, it's always wonderful to hear! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Excellent product and service and very…
Excellent product and service and very detailed directions
3 July 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you're enjoying the product so much! Your feedback about the instructions is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
All going like clockwork
All going like clockwork. I have received everything as promised. Most of my parts come in bags which always makes me nervous about damage but I’ve never had a problem yet. I think I could say that my experience with this model has been excellent. Thank you!
3 July 2026
Reply from Hachette Partworks
Hi Benjamin,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback about the packaging is appreciated. Of course, in the rare case you do have any damages let us know as soon as possible.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great for teaching me how to make miniatures.
Great product, delivered to my door in perfect condition. All going into my 'Pile of Shame' until the set is complete and I can assemble and paint them completely. Can't wait for my first premium miniature for the higher priced subscription.
29 June 2026
Reply from Hachette Partworks
Hi Scott,
Thank you for your review.
It's always a pleasure when we hear that customers are getting their deliveries in good condition! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Duane,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great service fast shipping so far no…
Great service fast shipping so far no issues with delivery company all packages were delivered in good condition
30 June 2026
Reply from Hachette Partworks
Hi Richard,
Thank you for your review.
I am delighted to hear that you've been getting your deliveries so quickly! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Excellent customer support
Excellent customer support. Good product range. Suits all ages
29 June 2026
Reply from Hachette Partworks
Hi George,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Had a small issue which was resolved…
Had a small issue which was resolved very well by Skye. A pleasure to deal with
29 July 2026
Unprompted review
Reply from Hachette Partworks
Hi Michael,
Thank you for your review.
I am so glad to hear that you are happy with the service you have received from Skye! I will be sure to pass your feedback on, as I know she'll be delighted to hear this!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Very fun to do
12 June 2026
Reply from Hachette Partworks
Hi Frank,
Thank you for your review.
I am delighted to hear that you've found our products enjoyable! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Laurence,
Thank you for your review.
I am glad to hear that you were able to get what you wanted! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Look forward to getting my monthly…
Look forward to getting my monthly package. The model boat is coming along well.
25 June 2026
Reply from Hachette Partworks
Hi Alexander,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your build! I'm glad to hear it's coming along well so far!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Hachette always comes through with great service
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I just wish the rest of the world followed this customer service model. Looking forward to completing my Dalek!
30 June 2026
Reply from Hachette Partworks
Hi Jonathan,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us, and that everything got resolved so smoothly! Your feedback is appreciated.
We do hope you continue to enjoy your Dalek build!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Ripped off
Ripped off, told them I already tried cancelling and they still kept my money and still went ahead and shipped my product after
2 June 2026
Reply from Hachette Partworks
Hi Antheny,
Thank you for your review.
I am sorry to hear that this happened. This is why we ask for 28 days notice when cancelling, as we cannot stop any pending deliveries or payments. If you're worried that the subscription is still active, however, please email us directly using customer_service_us@contact.hachettepartworks.com, including your last order number and full address, so that we can look into this for you.
Your feedback is appreciated.
Kind Regards,
Brooklyn
Hachette Partworks
Very knowledgeable employees very fast…
Very knowledgeable employees very fast delivery great quality parts
30 June 2026
Reply from Hachette Partworks
Hi Jamie,
Thank you for your review.
I am delighted to hear that you are happy with the speedy service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
This is the third time in a row that…
This is the third time in a row that they have stuffed my package in my mailbox
26 June 2026
Reply from Hachette Partworks
Hi Robert,
Thank you for your review.
I am sorry to hear that you're having trouble with your deliveries. We use USP and USPS, I'd recommend passing on the feedback with them, so they can hopefully stop doing this with your parcels in general.
If your items have been damaged and need replacing, please email us at customer_service_us@contact.hachettepartworks.com including pictures of the damage, so that we can look into this for you.
Your feedback is appreciated.
Kind Regards,
Brooklyn
They were very helpful and answered my…
They were very helpful and answered my enquiries well.
30 June 2026
Reply from Hachette Partworks
Hi Ian,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
I subscribed to the WH40K Combat…
I subscribed to the WH40K Combat Patrol. It is a great way to start collecting. It's given me access to a larger range of models at a great price. The magazine is informative and enrmtertaining as well with painting guides and lore from the Grimdark.
I hope there is an 11th edition magazine coming soon!
27 June 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am glad to hear the subscription has been such a great starting point for you! Your feedback is appreciated, I'll be sure to pass it along with the rest of the team.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
The customer service team at Hatchette…
The customer service team at Hatchette have been exceptionally helpful through the last 2 1/2 years whilst build the Lancaster Bomber III .i wish i could mention everyone there , but people like Mario, Milly ,Skye , Brendan ,these are just a few I would like to thank for all their help you have been tremendous. And now the project is finished it’s going to be strange not talking or emailing you for your help . I wish you all the very best for your future and thank you all again . Take care stay safe .Andrew
28 July 2026
Unprompted review
Reply from Hachette Partworks
Hi Andrew,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from everyone! I will be sure to pass your feedback on, as I know Mario, Milly, Skye and Ben will appreciate it.
We do hope you're enjoying your model now it's finished!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Had a small dispatch problem which was…
Had a small dispatch problem which was resolved by Nikita very quickly. I have no issues with Hatchette apart from the following......
Hatchette use Evri for deliveries. 4 out of 5 deliveries are delayed with no tracking updates from Evri at all. They tell you the delivery is delayed, no further notifications and the package appears sometime in the future.
27 July 2026
Unprompted review
Reply from Hachette Partworks
Hi Frank,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Nikita! I will be sure to pass your feedback on, as she will appreciate it. Thank you for your feedback about the deliveries as well, I'll be sure to pass that along for consideration.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
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