The Guinness Partnership Reviews 

Great customer service, friendly staff and have always been great for our family and our families needs.

Hi , I spoke with Sam yesterday i would just like to say that she was amazing, and resolved my issues, quickly and effortlessly without any problems , it’s so refreshing to finally have knowledgeable helpful people who actually know what they’re doing, also knowing that Guinness partnership group are now my landlord is an absolute dream, I asked Shepherd’s Bush housing numerous times, not one person helped me, they were utterly useless!! So thank you again so much Sam for all of your help and support, kind regards Paul Beament

Alison, the lady I spoke to was lovely and kind and she went above and beyond to help

Fast response very well spoken easily understood every part of the conversation handled well felt relieved after the conversation put my mind at ease very happy to be honest

Jeetu from beginning to end was extremely good.Got in contact with all the departments whilst online with me.

Special thank you to Jeetu keep up the good work.

Excellent service and communication,from Angela when I made my initial call. Unfortunately the attitude of the customer service advisor who called me back, was absolutely appalling . She literally laughed at me making a complete mockery of my complaint. Seriously unprofessional. I'm just glad I recorded the conversation. I will be taking this further..

Honest answers much appreciated and I was pleased with jeete manor and polite need more people who care like this

Ibby listened to my concerns and attended to me accordingly. The service was top not from him. He was very polite as well.

Jeetuthe advisor was very polite,helpful and friendly and made the whole telephone call very easy.

Chole was very understanding and knew exact what I needed and hopefully will get it sorted with her help after many failed attempts at trying to resolve this issue for over a year.

Repairs not being completed missing repairs raised on my Guinness no communication on repairs being cancelled no phone call recieved after 2 days of requesting

Ibby was a great help to all my repairs and queries. He took a great interest in all areas that need addressing and has been very helpful throughout the whole call.

Very helpful and polite

Phone was answered quickly and was told that the fault would be dealt with asap as it was a safety issue

Customer service was very helpful today and very polite

The staff was very helpful

Angela was professional pleasant polite engaging friendly and very empathetic. Arranged appointment to to suit my availability. Angela also gave additional information

Avoid relying on The Guinness Partnership for anything time-sensitive. We requested an LPE1 management pack for our leasehold flat sale in mid-May 2026. We paid their £350 fee on 19 June (only discovering we needed to pay for it on 19th June) and sent proof of payment the same day. It then took them ten days just to confirm they’d received the money, at which point they promised the pack within 15 working days.

That deadline has now passed. Nothing has been received. Follow-up emails and phone calls go completely unanswered and it is impossible to get a coherent response from anyone on the phone.

Meanwhile, our buyer’s solicitors are waiting and our sale is at risk of falling through solely because of Guinness’s inaction and incompetence. Two months on from the original request we have no document, and no named person taking responsibility.

If you’re a leaseholder planning to sell, budget months of delay and total silence into your timeline. We’ve now escalated to a formal complaint and will be referring the matter to the Housing Ombudsman if it isn’t resolved as soon as possible.

Utterly unacceptable service from a landlord that leaseholders have no choice but to depend on.

Chelsea was Very helpful 5 star customer service

Abbiey was very professional and helped me out massively arranging a repair, she was also very knowledgeable. I very much appreciate her help with my issues.
Thanks
Lauren