Not sure on young lady’s name Helen or Hannah??? Sorry. Most informative young lady answered all my questions and information given that I didn’t know I had to do. Raised jobs that need doing not sure... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hena was brilliant regarding a claim for an invoice after a conversation on the phone. She was thorough, professional and sympathetic and easy to talk to. She understood the circumstances in which I w... See more
Company replied
What a positive experience I have just had. Sorry I'm no good with names but the lady I spoke with could not be more helpful and understanding. She contacted the repairs department and was able to sor... See more
Company replied
Thank you Andy! When ringing The Guinness Partnership today to report a potential electrical fault in a bathroom, I was greeted by Andy who listened and understood quite a tricky situation ie bathr... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Person I spoke to was really efficient…
Person I spoke to was really efficient and helpful but initially trying to get through pulled the score down.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Customer, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Andy first class service
Andy was friendly, and helpful. He took notice of everything asking and was totally professional. A credit to the company.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi David, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Great customer service
I wasn't waiting long in the queue, the lady I spoke with was very clear polite and arranged my appointment with out any hassle. Great customer service 👏
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Charlotte, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Call answered within seconds and dealt…
Call answered within seconds and dealt with professional and quickly. Operator very understanding and in my opinion very knowledgeable as to what I discussed with her. It was a great pleasure dealing with this individual lady. My apologies I did not catch her name. I placed the call around 10.45 AM on Monday the 27/7/26. Many thanks to all the great work you all do. Kind regards.
Shaun.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Shaun, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
After having trouble with a wet room…
After having trouble with a wet room drainage pump, out of hours customer service was great. Kept us updated constantly throughout the period of time, decanted without hesitation and covered all costs.
25 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Tony, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
The operator was friendly and polite…
The operator was friendly and polite and very helpful
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Terry, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Very helpful service
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Jennie Murray, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
The lady was really friendly and…
The lady was really friendly and professional person and efficient did everything and more that I wanted her to do she was great!
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Dawn, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Very helpful and sorted my issue out…
Very helpful and sorted my issue out quickly. Been waiting a long time to get my windows fixed and I am hoping that they will be sorted asap with the help from my call today.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Katie, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Andy was very professional and helpful…
Andy was very professional and helpful and he put me at ease all way through our phone call
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Audrey, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Reply from The Guinness Partnership
Hi, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
very hepfull
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Dave, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Andy was polite knew what he was doing…
Andy was polite knew what he was doing for me . Very professional .
4 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Martin,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Text chat feedback
When text chat active , very productive communication with end result.However, it took duration to arrive at direct text.lots of automated questions at first.
Failed attempted yesterday.
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Geraldine,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
When I rang up that where very good an…
When I rang up that where very good an unstading of what I was explaining to them about this issue where I live
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Great customer service
The lady on the phone was very sympathetic to my frustration and did everything she could to resolve my issue. I'm very grateful to her.
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Amber,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
The agent Andrew I chatted with was…
The agent Andrew I chatted with was lovely and polite, and sorted my problem with a link I needed.
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Paula,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Very helpful lady this morning
Very helpful lady this morning, although the problem not yet solved she was very helpful towards getting problem solved… very kind polite and professional
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Mandy,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Patience and kindness
I would just like to take a moment to say thank you so much Angela for taking the time to help me with my problem today honestly being neurodiverse is scary at times but your patients and level of understanding was most appreciated honestly one of the most easiest calls I made today so thank you
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Chiya,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Reply from The Guinness Partnership
Hi Christina,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
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