I contacted jeetu part of the Guinness customer service team today very distressed regarding a situation in our communal garden, not only was jeetu calm, empathetic to my situation! He also acted on e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to thank Andy for the excellent service he provided. He was professional, polite, and understanding throughout. He took the time to listen to my concerns, explained everything clearly, a... See more
Company replied
Compared to the old systems speaking to Guinness now is fantastic I spoke to two lovely ladies this morning that listed to everything I had to say and help me find the ways to request some things and... See more
Company replied
We haven't had the people out yet so this could be subject to change, but the lady on the phone (Zoha) was absolutely superb. Very attentive and considerate, really helpful too. Exactly the type of pe... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Guinness Partnership
Hi Amy, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
The chap was polite & very helpful with…
The chap was polite & very helpful with my booking a repair in as soon as possible so i knew when the repair was being done
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Deborah, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Through to customer complaints
Through to customer complaints and spoke to Almas who was most helpful and seemed to know what needed to be done very competent and friendly as well.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Margaret, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Reply from The Guinness Partnership
Hi Emma, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Very helpful person on telephone
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Bernadette, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Reply from The Guinness Partnership
Hi Mark, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
I had to phone the Guinness partnership…
I had to phone the Guinness partnership today and they were very polite and very helpful and sorted my question out then I spoke to the customer services and the lady their was also very pleasant and helpful with her answers to what I asked her
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Customer, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Advisor was very helpful and made it…
Advisor was very helpful and made it very easy and clear thankyou for your help and support.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Doreen, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
I spoke to Blessing and she’s just an…
I spoke to Blessing and she’s just an amazing advisor, very helpful and very respectful person.
I appreciate her help and understanding.
Thank you
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Wala, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Person I spoke to was really efficient…
Person I spoke to was really efficient and helpful but initially trying to get through pulled the score down.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Customer, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Andy first class service
Andy was friendly, and helpful. He took notice of everything asking and was totally professional. A credit to the company.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi David, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Great customer service
I wasn't waiting long in the queue, the lady I spoke with was very clear polite and arranged my appointment with out any hassle. Great customer service 👏
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Charlotte, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Call answered within seconds and dealt…
Call answered within seconds and dealt with professional and quickly. Operator very understanding and in my opinion very knowledgeable as to what I discussed with her. It was a great pleasure dealing with this individual lady. My apologies I did not catch her name. I placed the call around 10.45 AM on Monday the 27/7/26. Many thanks to all the great work you all do. Kind regards.
Shaun.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Shaun, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
After having trouble with a wet room…
After having trouble with a wet room drainage pump, out of hours customer service was great. Kept us updated constantly throughout the period of time, decanted without hesitation and covered all costs.
25 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Tony, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
The operator was friendly and polite…
The operator was friendly and polite and very helpful
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Terry, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Very helpful service
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Jennie Murray, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
The lady was really friendly and…
The lady was really friendly and professional person and efficient did everything and more that I wanted her to do she was great!
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Dawn, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Very helpful and sorted my issue out…
Very helpful and sorted my issue out quickly. Been waiting a long time to get my windows fixed and I am hoping that they will be sorted asap with the help from my call today.
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Katie, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Andy was very professional and helpful…
Andy was very professional and helpful and he put me at ease all way through our phone call
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Audrey, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Reply from The Guinness Partnership
Hi, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
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