Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
Company replied
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After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... See more
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I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
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Replied to 75% of negative reviews
Typically replies within 24 hours
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Pay extra £45 for delivery and then it won’t show up
Company charges you an extra £45 for a decent delivery time. I paid this and then the bed was not dispatched on the day agreed (which I had made arrangements to be off work to wait in) and I had to wait until 8pm the following day. No partial refund for delivery fee offered. Emailed back and forth with the company and they would not offer a partial refund or any solution. Bed is also not brilliant quality - the middle legs have fallen apart already and I’ve had to make replacements. I wouldn’t buy from this company again.
16 June 2025
Reply from Grosvenor Furniture
Hi Francesca,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with both the delivery and the quality of the bed.
We understand how frustrating it must have been to arrange your schedule around the agreed delivery time and then face a delay. This is not the service standard we aim to provide.
Regarding the delivery fee, this covers our express delivery option, but it’s clear we didn’t meet your expectations on this occasion, and we apologize. We would have been happy to discuss a partial refund or alternative solution if we had been made aware at the time.
We’re also sorry to hear about the issue with the bed’s support legs. If you still need replacement parts, please contact our customer service team directly, and we’ll arrange to send them to you promptly.
Thank you again for your feedback—it helps us improve.
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Joseph
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with the Knightsbridge Grey Velvet Upholstered Chairs and that our delivery service met your expectations. If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
Sarah
The Grosvenor Furniture Team
Delighted with the quality
Very good quality table at a good price, delivery service was as described, on time and kept informed during route.
8 June 2025
Reply from Grosvenor Furniture
Dear William,
Thank you so much for your kind words! We're absolutely delighted to hear that you're pleased with the quality of the Bellagio Sintered Stone Square Dining table and the delivery service you received was good.
We take great pride in both our products and customer experience, so it’s always wonderful to hear when everything goes smoothly.
Enjoy your new table for many years to come!
Warm regards,
Sarah
The Grosvenor Furniture Team
Really great service, thank you.
Really great service, fast and clear communication. Delivery was on time, polite and helpful team.
10 June 2025
Reply from Grosvenor Furniture
Dear Pana,
Thank you for taking the time to share your feedback — we're so pleased to hear you were happy with your Lille French Mahogany 3 Drawer Chest and that you received good service.
If there's anything we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Great looking product wasn’t order fast…
Great looking product wasn’t order fast delivery
29 May 2025
Reply from Grosvenor Furniture
Dear Audrey,
Thank you for your lovely comments! We're so pleased to hear you’re happy with the look of your Isabel Grey Velvet Bar Stools, and that the delivery was nice and quick.
If there’s anything else we can help with, now or in the future, please don’t hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Fabulous bar stools
Fabulous bar stools, excellent communication from Simon, fast delivery
30 May 2025
Reply from Grosvenor Furniture
Dear Jane,
Thank you so much for your lovely review! I'm delighted to hear that you're happy with your Juliette Grey Velvet Bar Stools and that the communication and delivery met your expectations.
It was a pleasure assisting you, and if there's anything you need in the future, please don't hesitate to reach out.
Warm regards,
Sarah
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Dear Julia,
Thank you for your kind words! We're so pleased to hear you found the ordering process straightforward and that your Clara Green Kitchen Stools arrived promptly.
It’s great to know you're happy with the quality — we really appreciate you taking the time to share your experience.
If there's anything we can help with in the future, please don’t hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Happy customer
Great price looks good and delivered on time
came in 2 deliveries but on the same day
30 April 2025
Reply from Grosvenor Furniture
Dear Karen,
Thank you for your kind review! We're really pleased to hear that you're happy with the look and price of your Belvedere Chesterfield Lounge Chair, and that everything was delivered on time — even with the two separate deliveries.
We appreciate you taking the time to share your experience, and if there's anything else we can help with, we'd be happy to assist.
Warm regards,
Sarah
The Grosvenor Furniture Team
Very responsible…
Initially delivered wrong dressing table set, Simon drove out himself (on bank holiday), to deliver the correct item!
22 April 2025
Reply from Grosvenor Furniture
Dear Rebecca,
Thank you so much for your kind words. I'm really glad we were able to get everything sorted quickly for you and you are happy with your Silver Framed Marble Dressing Table Set.
We always aim to put things right as swiftly as possible, and I truly appreciate your understanding and patience.
Warm regards,
Sarah
The Grosvenor Furniture Team
Good product at a fair price along with…
Good product at a fair price along with prompt delivery.
6 April 2025
Reply from Grosvenor Furniture
Dear Peter,
Thank you for your kind review! We're really pleased to hear that you were happy with your Portland Brushed Steel kitchen stools and you received a prompt delivery.
It's great to know you felt you received good value — we always aim to offer both quality and service our customers can rely on.
If there's anything we can help with in the future, we’d be delighted to assist.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent professional service..
4 April 2025
Reply from Grosvenor Furniture
Dear Bob,
Thank you for your kind words! We're so pleased to hear you were happy with the service you received and we hope you are pleased with your Chelsea Dark Blue Velvet Dining Chairs.
If there's anything else we can assist you with in the future, please don’t hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
First class company, buy with confidence
Customer service first class with a personal touch regarding scheduling the delivery which was professional and smooth.
The items I ordered were packaged amazingly well to protect them and were of a very high quality.
It makes a change to have a hassle free experience
4 April 2025
Reply from Grosvenor Furniture
Dear Karen,
Thank you for your wonderful review — we're so pleased to hear you had a smooth, hassle-free experience with us.
It’s great to know our customer service and delivery scheduling met your expectations, and that your Seattle Swivel Grey Velvet Bar Stools arrived safely and in excellent condition. We take great care with both our packaging and our service, so it’s lovely to hear that it made a difference.
If there’s anything we can help with in the future, we’d be more than happy to assist.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent Service
I received an excellent service from Grosvenor Furniture. I ordered a dressing table set and a chest of drawers online and received a delivery date the very next day. My order arrived on time and in perfect condition and was carried upstairs by two wonderful delivery men. I am very happy with my purchase and I highly recommend Grosvenor Furniture.
26 March 2025
Reply from Grosvenor Furniture
Dear Chinnelo,
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your Lille French Dressing Table, and Lille 6 Drawer chest of drawers, and that everything arrived on time and in perfect condition.
It's especially great to know that our delivery team made a positive impression — we’ll be sure to pass on your kind words to them.
We truly appreciate your recommendation and are so pleased you had such a smooth experience with us. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Good excellent customer service.communication from order to…
Good communication from order to assembly. Crew turned up on appointed day and on time. Good job would recommend.
20 March 2025
Reply from Grosvenor Furniture
Dear Peter,
Thank you so much for your kind review! We're really pleased to hear that everything went smoothly with your order and assembly of your Lille French Limed Oak Upholstered bed.
Your recommendation means a lot to us — it's always rewarding to know our efforts are appreciated.
If there's anything we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Pleased with the product
Pleased with the product , kept informed about delivery and delivers when said. Assembled without fuss and mess. Very pleased and have ordered bedside tables to match.
27 March 2025
Reply from Grosvenor Furniture
Hi Karen, thank you for your lovely review! We're so happy to hear that you're pleased with the Lille Bed, and that the delivery and assembly went smoothly. It's fantastic that you've already ordered matching bedside tables. We really appreciate your support.
Kind Regards
Sarah
Customer Service
Reply from Grosvenor Furniture
Dear Susan,
Thank you for your kind review! We're so pleased to hear that your delivery went smoothly and that our team was polite and helpful.
We hope you love your Lille French 6 Drawer Tall Chest and your Lille Bedside Tables.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Good product as advertised … relatively…
Good product as advertised … relatively speedy delivery but they just dumped box and left
17 March 2025
Reply from Grosvenor Furniture
Hi Patsy, thank you for your feedback! We're glad to hear that you're happy with the Lille French 3 drawer chest, and that it was delivered relatively quickly. We apologise for the delivery experience, and we'll definitely pass along your comments to our delivery team to ensure better service in the future. If you have any further concerns, please don't hesitate to reach out. We appreciate your support!
Kind regards
Sarah
Customer service
Absolutely love the chest of drawers
Absolutely love the chest of drawers - just as described and beautiful quality!
Delivery was on time and the guys were very helpful and courteous.
21 March 2025
Reply from Grosvenor Furniture
Hi Sophie, thank you so much for your wonderful review! We're thrilled to hear that you're happy with the Lille 3 drawer chest, and that the quality met your expectations. It's also great to know that the delivery team was helpful and courteous. We truly appreciate your feedback!
Kind Regards
Sarah
Customer Service
The bed I ordered is lovely but the…
The bed I ordered is lovely but the internal construction is of poor quality. The planks were too long and the screws too short. Delivery was only available on a Saturday. I hired a handyman to fix it to avoid having to wait for replacements. I expected better quality from a solid wood bed.
23 March 2025
Unprompted review
Reply from Grosvenor Furniture
Hi Rosie,
Thank you for your review. We’re delighted to hear you love the design of your bed, but we’re sorry that the bed slats didn’t meet your expectations due to their size. This appears to be a manufacturing issue, and we sincerely apologize for any inconvenience caused. We always strive to maintain high-quality standards, and your feedback is invaluable in helping us improve.
Regarding the screws, they were the correct length, but we understand that assembly can sometimes be challenging. Had we been made aware, we would have been happy to arrange for DPD to send you the correct size bed slats on a next-day service to resolve the issue as quickly as possible.
If there’s anything else we can do to assist, please don’t hesitate to reach out at sales@grosvenorfurniture.com. We truly appreciate your support and hope you enjoy your bed for years to come.
Best regards,
Sarah
All my queries about the bed I was…
All my queries about the bed I was buying were answered helpfully and fully.
The team from The Furniture Market who delivered the bed were equally helpful, polite and careful.
I feel confident that if I encounter any problems when I unpack and assemble the bed, Grosvenor will be supportive with their customer service.
17 March 2025
Reply from Grosvenor Furniture
Hi Susan, thank you so much for your kind review! We're delighted to hear that our team was able to assist you with all your queries and that the delivery team provided excellent service. It's great to know that you're feeling confident about our customer service and support and you love your new Camille French Style Bed.
Kind regards
Sarah
Customer Service
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