Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
Company replied
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After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... See more
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I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Reply from Grosvenor Furniture
Hi Daniel,
Thank you for your kind review! We’re so pleased to hear you’re happy with your Richmond Shagreen Lamp Tables and that you had a great experience with our service.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Excellent customer service & delivery
Excellent customer service & delivery. Friendly staff & quality product. Very satisfied & will definitely order again. Would highly recommend.
28 April 2026
Reply from Grosvenor Furniture
Thank you so much for your lovely review, Jackie.
We are delighted to hear that you are pleased with your Eloise Limed Ash Upholstered Low Foot Board Bed and that you were happy with both our customer service and delivery team.
Your kind comments mean a great deal to us, and we truly appreciate your recommendation. We look forward to assisting you again in the future.
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Nirishnee,
Thank you so much for your lovely review!
We’re delighted to hear that you love your new Eloise French Whitewash Ash Upholstered Divan Base Headboard and that both the ordering process and delivery were smooth and easy.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Excellent product & service
My order with Grosvenor Furniture was easy from start to finish. Placed order for a dressing stool via their website on the Saturday and it was delivered by Wednesday via DHL. Great communication from Simon asking when delivery was most convenient aswell. Product is exactly as per picture on the website and I’m extremely happy with my new velvet stool.
22 April 2026
Reply from Grosvenor Furniture
Hi Anne,
Thank you so much for your wonderful review! We're delighted to hear that your experience with Grosvenor Furniture was smooth from start to finish and that your Olivia Cream Velvet Dressing Stool arrived so quickly.
It’s especially lovely to hear your kind words about Simon — we’ll be sure to pass that on to him. We always aim to keep communication clear and make delivery as convenient as possible.
We’re so pleased the stool looks just as you expected and that you’re happy with your new piece — it’s a beautiful choice!
Thank you again for your support, and we hope to see you back with us in the future.
Have a lovely weekend.
Kind regards,
Sarah
Customer Service
Fast delivery and lovely pieces
Fast delivery! Couldn’t believe how quick they came. Courier service was great too. The items are exactly as pictured. Would definitely shop again. Thank you!
18 April 2026
Reply from Grosvenor Furniture
Hi Sophie,
Thank you so much for your wonderful feedback! We're thrilled to hear how impressed you were with the speedy delivery and that the Richmond Shagreen cabinets arrived just as expected.
It’s great to know the courier service made a positive impression too — we’ll be sure to pass that on. We always aim to provide pieces that look just as beautiful in your home as they do online, so your comments mean a lot.
We really appreciate your support and look forward to welcoming you back again soon!
Have a lovely weekend.
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Joanna,
Thank you so much for your lovely feedback! We're delighted to hear that you’re pleased with your Clementine Oak upholstered French bed and that it met your expectations for both quality and value.
It’s also great to know the delivery was quick and smooth — we know how important that is.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for years to come!
Have a lovely weekend.
Kind regards,
Sarah
Customer Service
Beautiful stunning furniture x amazing…
Beautiful stunning furniture x amazing delivery service
24 April 2026
Reply from Grosvenor Furniture
Hi Tracy,
Thank you so much for your lovely review! We're delighted to hear you’re enjoying your dressing table set and that the delivery service met your expectations too.
We really appreciate your support and hope you continue to love your furniture.
Kind regards,
Sarah
Customer Service
Excellent company to deal with
I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolutely beautiful better than I thought it would be so well made.I did have a slight issue but this has been delt with extremely professionally.I am very pleased.
30 April 2026
Unprompted review
Reply from Grosvenor Furniture
Hi Elizabeth,
Thank you so much for your lovely review. We're delighted to hear that you were pleased with the service and kept well informed throughout the delivery process — it’s great to know the updates and call ahead made a difference.
We’re especially happy that you love your headboard and that it exceeded your expectations in both quality and craftsmanship. That’s exactly what we aim for.
We also appreciate your understanding regarding the slight issue, and we’re glad our team was able to resolve it professionally for you.
Thank you again for your kind words and support — it truly means a lot to us.
Warm regards,
Sarah
Customer Service
Love my new furniture
Great service, quick delivery and fantastic quality furniture.
First bought a bed then the bedside cabinets to match and now eyeing up the dressing table.
Defiantly recommend Grosvenor Furniture
15 April 2026
Reply from Grosvenor Furniture
Hi Yesim,
Thank you so much for your lovely review! We’re delighted to hear how happy you are with your furniture, as well as the service and delivery.
It’s great to know you started with a bed and have now added the matching bedside cabinets—sounds like the dressing table might be next.
We really appreciate you taking the time to recommend Grosvenor Furniture, and we look forward to helping you again in the future.
Best wishes,
Sarah
Customer Service
Communication with grosvenor is good I…
Communication with grosvenor is good I was kept updated with my order. Quick delivery.Easy ordering process.
18 April 2026
Reply from Grosvenor Furniture
Hi Lynn,
Thank you for your lovely review! We're so pleased to hear you found the ordering process easy and that our team kept you well updated throughout.
We’re delighted your Eloise Limed Ash Upholstered Button Low Foot Board Bed is arriving on Monday — we hope everything goes smoothly with the delivery and that you love it once it’s in place.
If you need anything at all after it arrives, we’re always here to help.
Kind regards,
Sarah
Customer Service
Absolutely awful experience i purchased…
Absolutely awful experience i purchased some dining chairs which have not been manufactured properly on the website they show as being rusty however I was told after purchase that the metal studs were not galvanised properly during manufacture this is misleading also the pictures on the web are not a true reflection of the rust which is orange and black and ruining the material of the chairs after much deliberation grovesnor furniture did thankfully agree a refund but charged me £49 to send the items back !!!!!! I asked them to a pay a portion and they pay a portion they said no please display the true fault with the chairs
3 April 2026
Reply from Grosvenor Furniture
Hi Zara,
We’re sorry to hear you were disappointed with your purchase.
These chairs were sold as seconds, with the product listing noting that the decorative studs had rusting due to a manufacturing issue. This was reflected in the heavily discounted price, and the condition relates specifically to the studs.
We appreciate your feedback regarding how the rust appears in person, and we will review our imagery to ensure this is represented as clearly as possible online.
Although seconds items are typically non-returnable, we arranged a return for you as a gesture of goodwill. The £49 collection fee reflects our standard returns policy and helps cover the cost of returning large furniture items.
We’re always happy to assist in finding a resolution and appreciate you taking the time to share your feedback.
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Michelle,
Thank you for your kind review! We’re so pleased to hear you’re happy with your Claudia Grey Velvet Stainless Steel Barstools and that you found them solid and well made.
We really appreciate you taking the time to share your feedback. Have a lovely weekend!
Kind regards,
Sarah
Customer Service
Easy to put together but check the door is the right way up when assembling
The wardrobe is really nice and easy to put together. However, the instructions could be clearer for the door (making sure it is the right way up). Should have noticed but other instructions tend to add a warning to check if it matters which way round it goes 😊.
9 April 2026
Reply from Grosvenor Furniture
Hi Jo,
Thank you for your lovely review!
We’re so pleased to hear you found the Lille wardrobe easy to put together and that you’re happy with how it looks.
We also really appreciate your feedback regarding the door instructions—this is a helpful point, and we’ll be sure to review this with our team to see where we can make things clearer for future customers.
Thanks again for taking the time to share your experience and have a lovely weekend.
Kind regards,
Sarah
Customer Service
Excellent work manship good quality and…
Excellent work manship good quality and delivery on time the delivery drivers very polite
12 April 2026
Reply from Grosvenor Furniture
Hi Susan,
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with your Olivia dressing stool and that the quality and workmanship met your expectations. It’s also great to know the delivery arrived on time and that our drivers made a positive impression.
We really appreciate you taking the time to share your experience — it means a lot to us. Enjoy your new piece!
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Oliver,
Thank you for your great review, Oliver!
We’re so pleased to hear you’re happy with the quality of your mahogany Lille bed and matching Lille bedside tables. It’s also fantastic to know our team’s communication met your expectations.
We really appreciate your feedback and hope you enjoy your new furniture set for years to come!
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Thank you for your review, Claire!
We’re so pleased to hear that you found the ordering process easy and that your delivery arrived quickly. We hope you’re loving your Oak Lille wardrobe and matching bedside tables — a great choice!
We really appreciate you taking the time to share your feedback and hope you enjoy your new furniture for years to come.
Kind regards,
Sarah
Customer Service
Easy to use website
Easy to use website and great customer service when I had to change my order. The ask was actioned and a refund immediately paid as the change resulted in money back. Can’t wait to receive my order!
1 April 2026
Reply from Grosvenor Furniture
Thank you for your lovely review, Rachel!
We’re so pleased to hear that you found our website easy to use and that our customer service team was able to help quickly with your order change and refund — we always aim to make things as smooth as possible.
As your Eléa French Limed Oak Bed with Upholstered Button Back Headboard should now have been delivered, we hope you’re absolutely delighted with it and that it looks perfect in your home.
Thank you again for your feedback — we really appreciate it!
Kind regards,
Sarah
Customer Service
Excellent service
Excellent service from start to finish and my furniture is fantastic quality and looks way more expensive than it was
12 December 2025
Reply from Grosvenor Furniture
Hi Sandra,
Thank you so much for your kind words! We’re absolutely delighted to hear that you’re so pleased with your Eléa French Limed Oak Upholstered Button Back Bed. It’s great to know you found both the quality and value exceeded your expectations.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Review
Ordering was straightforward and communication was very good. I did not have to wait long for delivery of my item which when it came was taken into my room and assembled very quickly. I am very happy with the product which was as advertised and pleased that instructions on how to care for the wood have also been provided. Excellent all-round experience.
8 April 2026
Reply from Grosvenor Furniture
Hi Miss Kemp,
Thank you for taking the time to share your feedback. We’re so pleased to hear that you found the ordering process straightforward and that our communication and delivery service met your expectations. It’s great to know you’re happy with your Lille French Limed Oak Dressing Table and that it was just as advertised.
We’re very sorry that care instructions were not included with your order—this is certainly something we should have provided, so thank you for bringing it to our attention.
In the meantime, please find some guidance below to help you care for your furniture:
Oak Top
Wipe with a soft, damp cloth, then dry straight away
Clean spills immediately to avoid stains
Use coasters and avoid placing hot items directly on the surface
Apply a wood oil every few months to keep the oak nourished
Painted Base
Clean with a soft cloth and mild soapy water
Avoid harsh or abrasive cleaners
Touch up any chips or marks if needed
If you have any questions at all, please don’t hesitate to get in touch—we’re always happy to help.
Thank you again for your feedback, and we hope you continue to enjoy your furniture for many years to come.
Kind regards,
Sarah
Customer Service
Great customer service
Great customer service, friendly, responsive & delivered as expected
Thanks
3 April 2026
Reply from Grosvenor Furniture
Thank you so much for your kind words, Sarah
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service team and that your Clementine Whitewash Oak Upholstered Low Foot Board Bed arrived as expected. We really appreciate your support and hope you love your new bed!
Warmest regards,
Sarah
Customer Service
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