It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before... See more
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i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more
Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
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My machine is INCREDIBLE I’m so happy…
My machine is INCREDIBLE I’m so happy and the coffee is so so so so good , only bad thing is my 10% discount hasn’t been put in last minute :( that’s all but I’m so happy with everything
11 June 2026
Excellent service Excellent company…
Excellent service Excellent company arrived well packed and perfect condition would highly recommend this seller
2 June 2026
The coffee smells and tastes great
The coffee smells and tastes great. The delivery process was also efficient
4 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Grind Coffee Machine - poor service
Having used a Grind coffee machine many times at a friends house I decided the machine was right for me. Importantly it is narrow fitting as I have limited workspace, the stainless steel looks sleek and sophisticated and it makes a great Starbucks coffee. I ordered it in February 26, knowing it would not be delivered until April. I contacted Grind beginning of April asking for an update, they replied it would be the end of April. I chased again at the end of April, they replied it would be mid May. I received the machine at the end of May when I was away for a couple of weeks. When I finally opened the package and set up the machine I thought wow! However at the bottom of the packaging was a silver screw - on checking the machine it came from the front panel. It doesn’t screw in so I’ve just placed it there loosely because tbh i guess I’m prepared to live with it rather than waiting months for a replacement. The latest design is not quite as sturdy as the old one and in my opinion definitely needs quality checking before despatched to customers. As for Grind coffee…. I prefer Starbucks!
1 June 2026
Unprompted review
Reply from Grind
Hey Trudi,
Thanks for taking the time to leave us a review.
We're so sorry to hear you experienced this issue with your new Grind Two pod machine! We currently have the stock available, so please do email us on shop@grind.co.uk with some pictures of the problem and our team will be happy to sort this out for you.
Best wishes,
The Grind Team
Amazing coffee and a fantastic delivery…
Amazing coffee and a fantastic delivery service, thank you
10 June 2026
Very helpful customer service!
I'm a first-time customer, and I had a technical issue with my order, but I was able to get everything sorted and have my order shipped to me within a couple of days!
3 June 2026
Perfect fit
I ordered 100 pods plus a free tin.
The price was really reasonable and the items arrived quickly.
The pods fit my Nespresso machine perfectly and the coffee tastes lovely.
10 June 2026
Very happy …
Very happy with the quick delivery package was in good condition not any marks on the stuff which i very happy about
8 June 2026
Simply devine
Ease of ordering, love the blend of the machine coffee and the decaf instant is so smooth. Love the pink, love the recycling, love the occasional tote too (I have two different designs now) 😉
2 June 2026
I signed up for a subscription
I signed up for a subscription. My beans arrived very quickly and the process was easy. Great quality beans, fresh and aromatic. Only slight let down is that I ordered one of their tins, expecting it would have an air tight seal, but it doesn’t.
9 June 2026
Reply from Grind
Thanks so much for your review! It's great to hear you're enjoying the coffee and that your subscription got off to a great start.
We're sorry the tin wasn't quite what you expected. While it isn't completely airtight, it does a great job of keeping your beans fresh. We really appreciate the feedback and will be sure to pass it on to our team.
4 stars for the delivery service
4 stars for the delivery service, which was nice and quick. I ordered this for my brother, who's a Pokémon fan, and he loved the Eevee tin!
Personally, not a fan of this coffee. Tried it several times now.
7 April 2026
Reply from Grind
Thanks so much for your review! We're really pleased to hear your brother loved the Eevee tin and that your order arrived nice and quickly.
We're sorry to hear the coffee wasn't to your taste. If you'd like to get in touch with us at shop@grind.co.uk, we'd be happy to help with some brewing tips or recommend a blend that might suit your preferences better.
Coffee comes nicely packaged and the…
Coffee comes nicely packaged and the house blend is great.
2 June 2026
Reply from Grind
Thanks so much for your review!
We're delighted to hear you're enjoying our House Blend and that your coffee arrived nicely packaged. We really appreciate your support and hope you continue to enjoy every cup!
Delicious coffee
Delicious coffee. Quick delivery. Compostable pods. What more can you ask for??
2 June 2026
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