Grind Reviews 

13,000
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,526 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and taste of the coffee, with many appreciating the product quality of machines, accessories, and compostable pods. Reviewers frequently highlight efficient delivery and exceptional customer service, often described as helpful, prompt, and caring, contributing to an easy ordering process. However, some customers noted occasional delivery issues, including lost orders or damaged packaging. A few also found certain coffee flavors not to their liking, or experienced problems with pods blocking or leaking. Some reviewers were dissatisfied with Grind coffee machines' quality or functionality, and a minority reported negative experiences with customer service regarding returns or communication.

What people talk about most

Product

People report positive experiences with product, often praising the delicious coffee and the quality of items... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the delicious and... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease and speed of ordering and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before... See more

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,000)

1,514 reviews in the last 12 months

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Rated 5 out of 5 stars

LOVE THIS COFFEE .

LOVE THIS COFFEE .

Ordered the pokemon tin with the pistachio nexpresso pods .
They taste amazing .will order again .

27 March 2026
Rated 5 out of 5 stars

Absolutely delicious coffee

Absolutely delicious coffee. I took advantage of an intro offer and brought all three different blends to try. I've yet to try the light blend, but both the house and dark blend are delightful. I use a Moka pot, and the grind is perfect. We do tend to drink them mainly as lattes or iced lattes, and the strength and flavour is not lost in the milk. I'll be buying more for sure 😋

9 June 2026
Rated 2 out of 5 stars

Not compatible with Nespresso

Ordered coffee pods - they are not compatible with Nespresso machines. They may fit but the hot water struggles to get though the pod. I have ended up throwing multiple pods away trying to fill one cup of coffe.

14 June 2026
Grind logo

Reply from Grind

Hi Sarah,

We're sorry to hear you've experienced issues with your pods.

Our pods are designed to be compatible with Nespresso® Original machines, so this certainly isn't the experience we'd expect. We'd love the opportunity to look into this further and help get things sorted for you.

Please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, and our team will be happy to investigate and find a resolution.

We look forward to hearing from you.

Rated 4 out of 5 stars

Nice coffee overall

Nice coffee overall, and I've used them for years. However, I did have an issue recently with several of the Pistachio pods. I bought three boxes and over a dozen gave out a few drips before the end burst open and coffee grinds came out, all other flavours and blends have been fine and their delivery service is good.

18 June 2026
Unprompted review
Grind logo

Reply from Grind

Hi there, thanks for your review although so sorry to hear about the issue with the Pistachio pods!

Please email us so we can help sort this out for you as we want to make sure you have the best experience possible.

- The Grind Team

Rated 5 out of 5 stars

Going the extra mile

When the free tote bags included in a recent promotion ran out, I received an email telling me Grind had replaced the original bag with the new version at no extra cost, fantastic customer relations!
Love taking advantage of some great offers to keep my coffee stocks topped up at a great price and this was a lovely gesture from an amazing company

2 June 2026
Rated 5 out of 5 stars

Love the coffee

Love the coffee. Prefer the dark blend, smooth and rich. One of the few blends I come back for again and again.

15 June 2026
Rated 3 out of 5 stars

Great environmentally, slight lack of practicality

I like how these coffee pods are better for the environment but when I used the pods (with the right coffee machine) the coffee came out for a second then it started to drip feed into my cup. I also tasted a bit of paper which wasn't fun. I feel like there could be more of a balance in being environmentally friendly and practical! Yummy coffee though!

The delivery was great and it came sooner than I expected! Good quality product and a great collaboration with Pokémon!

8 June 2026
Grind logo

Reply from Grind

Hi Elizabeth,

Thanks for taking the time to leave a review.

We're delighted to hear you enjoyed the coffee, loved the Pokémon collaboration, and that your order arrived sooner than expected!

We're sorry to hear that some of the pods didn't perform as expected in your machine and that you experienced a papery taste. This certainly isn't the experience we want our customers to have. Our pods are designed to be compatible with Nespresso® Original machines, so we'd love the opportunity to investigate this further.

If you could get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to look into this and help find a resolution.

Thanks again for your feedback, it really helps us continue to improve.

Rated 5 out of 5 stars

Replacement order

I receive a regular subscription from Grind however this time the parcel was delivered by Royal Mail open and the contents missing, after contacting grind I
Received a lovely reply from Antonio who apologised and had sent out a replacement which I have received. Great service and Great coffee.

12 June 2026
Rated 4 out of 5 stars

not strong enough

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like.
service was fast and efficient but ill probably not order again
same goes for the instant

12 June 2026
Grind logo

Reply from Grind

Hi Nicola,

Thanks so much for your feedback and for giving us a try! I’m glad to hear our team was able to quickly help with your order, though I’m sorry to hear the House Blend and instant coffee weren’t quite right for your taste.

If you ever want to try a stronger blend or have any questions about our range, feel free to reach out!

- The Grind Team

Rated 4 out of 5 stars

First order - delicious flavour!

This is our first order with Grind. Our usual go-to companies have discontinued some of their flavoured pods. Grind offers a good variety of different flavours so we thought we'd give them a go! The order arrived today and we have already tried 3 of the flavours; coconut, Irish cream and pumpkin spice. They are absolutely delicious and we can't wait to try the others!

The only drawbacks are;

We have to put the pods through our Nespresso machine twice to get a decent amount of coffee through. It doesn't seem to pierce the pod properly on the first go.

It wasn't easy to place the order on the website. Ideally, i wanted to place an order for 1 pack of the flavours we wanted to try. I don't think this is an option? It took me a while to find the flavoured coffee bundle so bought this despite not particularly liking all the flavours.

Overall though, we have been very happy with the quality of flavour and look forward to trying the others. We will be placing another order shortly for our favourite flavours!

12 June 2026
Grind logo

Reply from Grind

Hi Lucy,

Thanks so much for your detailed feedback and for giving Grind a try!

Sorry to hear about the issue with the pods in your Nespresso machine. Our pods are compatible with most Nespresso Original machines, but if you’re finding you need to run them through twice, it may help to give the pod a gentle shake before using it.

You can buy a single 10 pod box on our “Shop All” page, it’s just towards the bottom. Sorry it was hard to find but we really appreciate your feedback.

If you have any questions for us, feel free to reach out over email and we'll do our best to help.

-The Grind Team

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