i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more
Grind is great coffee but their packaging came apart and 1 tin was lost in transit, so we initially gave a 3 star review. However, Grind's response was excellent and within a few days we received a re... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Grind
I love Grind. Really nice coffee, pods are great. Overall, great experience.
8 July 2026
Unprompted review
The product was revived well packet and…
The product was revived well packet and of decent quality.
The beans coming in a foil refil pack was also good.
2 July 2026
Very helpful and the best coffee yet
30 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First order got lost in the post
First order got lost in the post, (nothing to do with Grind) but once I notified Grind, it was dealt with immediately and a replacement sent out.
Many thanks
1 July 2026
Reply from Grind
Hi Helen,
Thanks for your review!
We're sorry to hear your original order got lost, but it's great that our team managed to sort it out for you.
We always aim to provide a 5 star service, so we'd love to hear from you about how we could elevate your experience even further - please email us on shop@grind.co.uk if there's anything else we can do for you.
Best wishes,
The Grind Team
Such great customer service
Such great customer service. Replied to my query via email etc and are very helpful, thank you Grind!
30 June 2026
Love your oat flat white iced coffee…
Love your oat flat white iced coffee and such a good deal gave some to my daughter love the taste
28 June 2026
love Grind accessories
love Grind accessories - happy with the milk frother and the clueless iced coffee cups
21 June 2026
Great customer care!
I had an issue with receiving the wrong delivery, but the customer service was excellent. They sorted everything out quickly and efficiently with no hassle. I really appreciated how responsive, helpful, and professional the team was throughout the process. Mistakes can happen, but it's how a company handles them that matters, and they did a fantastic job. Thank you for the great customer care—I wouldn't hesitate to order from you again!
31 May 2026
Unprompted review
I love Grind!
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍
I have a subscription with very quick + free, packaged well delivery which is really easy to set up & any queries just email & they get back to you promptly (even on a Sunday) !! You can tell the staff really care about customers & are passionate about the product they sell & rightly so! I’ve even converted my sister & my Mum to Grind & they now love it as well 😍
28 June 2026
Love the coffee and that the pods are…
Love the coffee and that the pods are biodegradable! We’ve had a few batches of dud pods here and there but overall happy.
21 June 2026
Reply from Grind
Hi Jane,
Thanks for taking the time to leave your review!
We're so glad you've been enjoying the coffee so far, although it's disappointing that you experienced some issues with a few of the pods.
We'd love to bring your experience to 5 stars, so please email us on shop@grind.co.uk with your feedback on how we can make it better for you!
Best wishes,
The Grind Team
Excellent coffee and subscription service
I have had a subscription to Grind for over 6 months now and have never had an issue. I currently get the Editions coffee beans and have loved every product I have received.
2 July 2026
Unprompted review
I’ve been a Grind customer for a long…
I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really made me a customer for life, though, was their recent honesty regarding price changes. It’s so rare for a company to be that transparent with their community, and I deeply appreciate it. Love everything about Grind!
22 May 2026
Grind coffee is great
Grind coffee is great, we are a fan of the house blend. Always consistent quality and nice communications from Grind. This review it specifically focused on the online shop and coffee bean purchases
26 May 2026
Great coffee and good value
Great coffee and good value. I had on subscription for some time and always go back. Delivery a bit slow only reason for 4 stars
29 June 2026
Unprompted review
Reply from Grind
Hi Angela,
Thanks for your lovely review!
We truly appreciate your support, it's great to hear you've been enjoying your subscription.
We apologise if your orders arrived later than expected - usually we aim to despatch subscription orders within 1-3 working days with economy shipping, but if you experienced delays beyond this timeframe, please drop us an email on shop@grind.co.uk as we'd love to make your experience a 5 star one!
Best wishes,
The Grind Team
Food is great /shame about the service
Food is great .. sadly service not so much ..
3 June 2026
Unprompted review
Reply from Grind
Hi Terry,
We're sorry to hear your experience didn't meet expectations. While we're pleased you enjoyed the food, the level of service you received certainly isn't what we aim to provide. Please get in touch with us at shop@grind.co.uk with a few more details, and we'd be happy to look into this for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.