Grind Reviews 

12,990
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,526 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and taste of the coffee, with many appreciating the product quality of machines, accessories, and compostable pods. Reviewers frequently highlight efficient delivery and exceptional customer service, often described as helpful, prompt, and caring, contributing to an easy ordering process. However, some customers noted occasional delivery issues, including lost orders or damaged packaging. A few also found certain coffee flavors not to their liking, or experienced problems with pods blocking or leaking. Some reviewers were dissatisfied with Grind coffee machines' quality or functionality, and a minority reported negative experiences with customer service regarding returns or communication.

What people talk about most

Product

People report positive experiences with product, often praising the delicious coffee and the quality of items... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the delicious and... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease and speed of ordering and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before... See more

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(12,990)

1,503 reviews in the last 12 months

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Rated 3 out of 5 stars

Decaf coffee pods (dark blend and…

Decaf coffee pods (dark blend and house) tasted great as a base for a decaf Americano, but the pods themselves frequently block and coffee doesn’t run through them, flooding the interior of the machine and writing off a pod. The leaked water is full of coffee grounds creating much more mess than an aluminium pod. Probably won’t reorder as it cuts across the convenience, which is the main attraction vs making decaf in my cafetiere.

16 June 2026
Grind logo

Reply from Grind

Hi James,

We're sorry to hear you've experienced issues with the pods, although we're pleased you enjoyed the taste of the coffee. This isn't the experience we want for our customers, and we'd really like to look into what happened. Please get in touch with us at shop@grind.co.uk with your order number and batch code, and we'll be happy to investigate and help.

Rated 4 out of 5 stars

Honey nut pods disappointment

I wish I hadn't changed my caramel pods for honey nut pods. I dont like them at all :( maybe toffee nut would have worked better? They will now be wasted and i cant afford to pay for new ones , they are expensive as it is . Im disappointed , and may have to cancel my subscription now !

15 June 2026
Grind logo

Reply from Grind

Hi Cal,

Thanks for taking the time to leave your review.

We're so sorry to hear you didn't enjoy your new pods - we appreciate taste is subjective, but we certainly don't want our customers left feeling unsatisfied with their purchase.

Please email us on shop@grind.co.uk so our team can help you out with this further!

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Best coffee at home EVER!

Website was so easy to navigate. The bundles were great value and it all arrived in perfect condition. The coffee itself is absolutely amazing. I’m so picky with coffee and the light roast is so good. I’ve even purchased the decaf so I can have an extra few cups throughout the day 😊

20 June 2026
Rated 5 out of 5 stars

Definitely recommend

Quick delivery and lovely gift set - the paper lining the tin and coffee packet was placed in had a tear in the midle but it was minimal. The gift was loved and looked very lush, thank you!

13 June 2026
Rated 3 out of 5 stars

Delivery was quite slow between being…

Delivery was quite slow between being placed and actual delivery.
Flavoured pods smell lovely but very little actual taste and the flavour is a bit burnt (for medium roast).

20 June 2026
Grind logo

Reply from Grind

Thanks for taking the time to leave us a review!

We're sorry to hear your order took longer than expected to arrive and that the flavoured pods weren't to your taste. We'd love to learn a bit more, so please do get in touch with us at shop@grind.co.uk and we'll be happy to help further, as well as pass your feedback onto our Roastery team.

Rated 1 out of 5 stars

Ordered but still not received

Ordered a couple of weeks ago and still not received. It has done the rounds of several Royal Mail depots according to the App. Have made several calls/visits to Royal Mail. Just found out they have prematurely returned it to you. This was a birthday present. Not a good experience with Royal Mail. However Grind has been brilliant and already rearranged the order. 🤞

11 June 2026
Grind logo

Reply from Grind

Hi Pete,

We're very sorry to hear about your experience and appreciate how disappointing this must have been, especially as the order was intended as a birthday present.
Unfortunately, once an order is in the hands of the courier, we're reliant on the information and service they provide. While we do our best to help when issues arise, we understand how frustrating it is when a parcel is delayed and then returned unexpectedly.
Having reviewed your order, we can see that a replacement has already been arranged and sent out. We hope this reaches you promptly and helps put things right. If you haven't received the replacement, please get in touch with our team and we'll be happy to look into it for you.
Thank you for your patience, and again, our apologies for the inconvenience caused.

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