Grind Reviews 

13,245
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,523 reviews, reviewers had a great experience with this company. Consumers frequently praise the extremely fast delivery service, wonderfully stylish packaging, and consistently high product quality that makes every morning truly enjoyable. Many people also warmly appreciate the remarkably helpful customer service team and the fantastic website flexibility that makes managing ongoing coffee subscriptions very simple. However, some customers also noted frustrating issues with delayed deliveries, poor order tracking updates, and items suddenly missing from stock entirely. A few reviewers occasionally experienced minor problems concerning specific product compatibility or found that certain items did not fully meet their personal expectations.

What people talk about most

Product

People report positive experiences with product, highlighting the delicious taste, great quality, and... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious taste and well-made,... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast dispatch times and parcels... See more

Order

Users describe ambiguous interactions with order experiences, as opinions are heavily divided. While many... See more

Customer service

Clients share positive opinions on customer service, frequently praising the fantastic support and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... See more

Company replied

Rated 4 out of 5 stars

We have enjoyed the advent calendar for the past two years and look forward to opening up each day in December this year. The design looks more interesting than previous years. I docked a star as we t... See more

Company replied

Rated 4 out of 5 stars

Delivery quick and perfect. I have had the Iced Oat Caffè Latte cans and the decaf Pods before, knew what I was getting, they are great and a regular purchase. The only new purchase was the Li... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... See more


Company details

  1. Coffee Store
  2. also in
  3. Coffee Machine Supplier
  4. Coffee Roasters
  5. Coffee Shop
  6. Coffee Stand
  7. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,245)

1,429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth coffee with many flavours

Really lovely coffee,
smooth, rich, and full of flavour. The capsules come beautifully packaged too, making the whole experience feel really premium. Would definitely order again!

1 October 2026
Rated 5 out of 5 stars

Great company. Great coffee!

I love the products and the Miffy tin is totally charming!! The caramel coffee in tins is my favourite. Really excellent coffee! Great company to deal with. Lovely packaging.
Completely satisfied 😃

1 October 2026
Rated 5 out of 5 stars

Great matcha delivery

Great matcha delivery, it was a fab price and got delivered really quickly. I love the matcha anyway so I decided to bulk buy instead of getting 2/3 cans from Ocado.

1 October 2026
Rated 5 out of 5 stars

Delivery good

Delivery good, wanted to enter British Airways trip, but as soon as I enter my first name, a “ sign up) window pops up and I can’t get past it to complete my entry.

1 October 2026
Rated 2 out of 5 stars

Customer service is poor

Coffee is nice but they send you codes and when you come to use the code it won't work. Contact customer service who then advise that it's expired. No expiry date on the email that they sent the code, so they expect you to be mind readers.

2 April 2026
Rated 2 out of 5 stars

Impractical packaging

I'm sure the coffee is very good, I haven't actually started drinking it yet - but it gets sent in a completely impractical packet that is of a shape and design that means it won't stand up of its own accord and needs to be decanted into something else. So now I have to find something to decant it into. Just send it in a normal packet that stands up!

23 September 2026
Rated 5 out of 5 stars

The Spanish Latte was excellent

The Spanish Latte was excellent! I tried the hot and iced versions. Very impressive. Best part was the staff are so amazing and friendly. The customer service was fantastic and I highly recommend Jacob, Nabila, Lucas and Jayden - they are the key people in the Canary Wharf branches and deserve to be recognised for being so brilliant! 🤩

26 September 2026
Unprompted review
Rated 1 out of 5 stars

Having issues with my pod machine

Having issues with my pod machine, ( it's stopped working)
Trying to get any troubleshooting advice from customer service is impossible.
It's 5 days per email response.
If you are thinking of buying one of these machines, I urge you, think again

1 October 2026
Unprompted review

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