Grind Reviews 

13,086
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,493 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the coffee, noting the amazing flavors and beautiful merchandise that make every purchase a true delight. Furthermore, consumers are very pleased with the extremely fast delivery service and the helpful, attentive support team always ready to assist. However, some people mentioned occasional delays with order dispatches and minor damage to packaging or tins during transit. A few reviewers were also dissatisfied with faulty hardware or specific coffee blends that simply did not suit their personal taste preferences. Some buyers experienced issues with pods not functioning properly in certain machines as well.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great taste and variety of... See more

Quality

Customers had positive experiences with quality, often describing the coffee as delicious, fresh, and... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and reliable shipping... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers praising the fast delivery, ease of... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting quick response times and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

I LOVE Grind, they roast great coffee and make it so well in their cafes too! I always get their editions OR light roast beans for that subtle fruity goodness! Recently when I had a problem with a... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,086)

1,476 reviews in the last 12 months

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Rated 5 out of 5 stars

Great fresh coffee beans

Great fresh coffee beans! I have a subscription and am now really spoilt as the coffee is genuinely top notch. Delivered promptly, I can skip if I’m going away and I end up earning free coffee too.

14 August 2026
Rated 2 out of 5 stars

Coffee is really poor quality

Coffee is really poor quality, and doesn’t really taste of anything. Just been disappointed with every order of the Nespresso pods, and the ground coffee. Wouldn’t bother!
2 stars are the delivery has always been spot on very quick dispatch

18 August 2026
Rated 2 out of 5 stars

Miffy collab disappointment :(

I’m unfortunately super disappointed.
I recently purchased from Grind’s Miffy collab and was SO excited! The colours, aesthetics & practicality were all a hit. Anyone who saw the collab knows that it wasn’t cheap, but I sprung on getting the £35 cafetière and even sold the brand new larger 8 cup one I’d recently bought to replace with the miffy one.

Sadly when it arrived, the entire top was cracked right where the plunger pole was. I can only assume in shipping the heavy red ball handle slammed down on the thinner plastic lid which caused the break.

I immediately contacted support, and when they got back to me (2 days later in total for resolution) they said they couldn’t replace because of limited stock and issued a refund.
While I appreciate the normal refund (which still hasn’t gone into my account yet), I went to buy another one after they’d said they couldn’t give me one myself, but the website is completely sold out!
I’m so so sad about it. I was really excited and now my options are buy one from a reseller for a MASSIVE price tag (won’t be doing), buy a different press entirely, or try to find a replacement plunger (which I’ve tried, but bodium’s 4 cup presses are NOT standard at all and I quite literally can’t find a cheap one or replacement part, only replacements for the mesh and metal bits.

I thought it was standard for companies to order a little extra stock for backup replacements etc? Especially in a limited collab, it feels very unfair that I’ve now missed out even though I was present on time. Such a shame.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Love 💗

I love Grind. Their coffee is proper good, plus I love the branding and the tins, very cool. When I had some issues with my previous order they were kind enough to replace it.

Of course it wasn’t always a perfect experience. One time, I accidentally forgot to delay a subscription because I wasn’t ready, so I had to return it and pay for the return parcel fee. So that’s a lesson learned for me. 😂

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Firstly ease of ordering

Firstly ease of ordering. Information regarding delivery and most importantly a delicious smooth instant coffee. I have the Grind beans but yet to try!
Good quality merch to boot!

10 August 2026
Rated 3 out of 5 stars

Lack of packaging

Ordered a couple of coffee tins which arrived dented due to lack of packaging. Have ordered in the past with no issues but won't bother with tins from now on.

16 August 2026
Rated 5 out of 5 stars

Great quality

I am delighted with the limted edition Miffy cups and coffee tin. They are superb quality items. They arrived quickly and were very well packed

16 August 2026
Rated 5 out of 5 stars

Items as expected and arrived promptly…

Items as expected and arrived promptly with good communication throughout- the limited edition Miffy range is lovely and well made items (the cap & coffee tin are fab). Always use the standard coffee and also now their decaf for filter machine.

15 August 2026

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