Greetz Reviews 

43,897
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I made the card on Monday evening and before Tuesday lunchtime, the card had arrived at my house! It was a photo card which always take a bit of time to make but it looks fabulous! I know the recipien... See more

Company replied

Rated 4 out of 5 stars

The delivering was 1 day late, very awkward in this case. But not due to Greetz. Had a good conversation about this, and got the delivery-fee back, although i said , thàt was not my intend. Hopefully... See more

Rated 1 out of 5 stars

Very disappointing experience I ordered flowers and a card from Greetz on Friday, with delivery scheduled for Saturday. They never arrived. Initially, I was able to track the order, but the... See more

Rated 5 out of 5 stars

We use Greetz to send cards to our colleagues, and we’re always very happy with the service. The cards are beautiful, and delivery is always on time. It’s an easy and reliable way to make someone feel... See more

Company replied

Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Greetz is hét online platform voor persoonlijke verrassingen zoals kaarten, bloemen, ballonnen, taarten, dranken en chocolade. Iemand verrassen of laten weten dat je aan hem of haar denkt? Bij ons zeg je het altijd op jouw manier.


Contact info

3.9

Great

TrustScore 4 out of 5

44K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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3.9

All reviews

(43,897)

12,568 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't send spam to people who are not…

Don't send spam to people who are not on your mailinglist and who unsubscribed.

Edit:
I honestly do not see how their response relates to my experience.

The methods they use are violating law.
When someone unsubscribes entirely then it is not allowed to send any promotional emails after, but Greetz apparently thinks that the law does not apply to them.

After some time they will deliberatly decide to take the entire list with email addresses of previous customers and spam them anyway, illegally, and thus ignore the fact that these customers unsubscribed and do not want to recieve any spam at all.

They apparently think they have permission to send spam anyways but this is a breach of gdpr and for such actions the firm should be held accountable.

Im pretty sure that if i do drop my email and order number, the email traffic is going to increase even more so its better to just complain to the regulatory agency about their malpractices so that, if enough people complain they will eventually be fined.

So please tell me how my email and order number can possibly help prevent you from breaking the law because i can not see the correlation, and i would strongly suggest that you respect peoples personal preferences which you are required to do, by law.

Your response just doesn’t make sense, it doesn’t make sense to first make the decision to ignore peoples personal preferences, to then say that you really value the feedback when people start to make you aware that they do not wish to receive your offers, in fact, this will only make me think that you think, that you can fool me, or anybody. I do not know who is responsible for your media campaigns but i advice you to keep an eye om them because their actions are breaking the law and also infuriating people who do not wish to receive your offers.

7 April 2025
Unprompted review
Greetz logo

Reply from Greetz

Thanks for your review. We really value your feedback and want to make things right. Drop us an email at trustpilot@greetz.com with your order details and concerns. We’ll get back to you as soon as we can.

Rated 5 out of 5 stars

It's the second time I send a letter to…

It's the second time I send a letter to my friend through here and it's very very good the service!! I'm very happy with this.

16 April 2025
Greetz logo

Reply from Greetz

Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!

Rated 2 out of 5 stars

Too many newsletters

When I was about to pay I didn't untick the option of not receiving marketing emails. Before paying I tried to go back and untick but the option was no longer there. I went ahead with the payment and now overloaded with daily newsletters and other types of emails from them even when I unsubscribed from any mailings I still continue to receive emails.

14 April 2025
Unprompted review
Greetz logo

Reply from Greetz

Thanks for your review. We take your feedback seriously and want to make things right. Email us at trustpilot@greetz.com with your order details and concerns, and we’ll get back to you ASAP.

Rated 1 out of 5 stars

A waste of money & poor customer service

A waste of money & poor customer service. The entire point of this platform is to gift for special events. The one we had purchased something for - the gift was entirely missed. We spent over 2 hours trying to chase down a silly balloon that was lost in transit and all we got back was a 6 euro credit for shipping. A huge waste of time and 30 euros. It's not that hard to have proper customer service response to issues.

9 April 2025
Unprompted review
Greetz logo

Reply from Greetz

We value your feedback and appreciate your review. To help us resolve your issue, please email us at trustpilot@greetz.com with the details of your concern and your order info. We look forward to helping you soon.

Rated 5 out of 5 stars

Quick and Easy

Quick and Easy! Great service!

7 April 2025
Greetz logo

Reply from Greetz

Thanks for the fantastic review! We’re thrilled you enjoyed our service. Your feedback is super important to us, and we really appreciate your support. See you again soon!

Rated 5 out of 5 stars

EASY and ON TIME

I was very pleased with my recent purchase with Greetz because I could easily choose what I wanted
and everything was clearly marked and easy to do.
The order arrived on time and I was kept well informed as to when the delivery would take place.

8 April 2025
Rated 5 out of 5 stars

Excellent service

My experience was very good, the gift for my boyfriend arrived very quickly and in good condition.

27 March 2025
Greetz logo

Reply from Greetz

Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊

Rated 1 out of 5 stars
Greetz logo

Reply from Greetz

We're really sorry your order was late. We know how important it is for things to arrive on time, especially for special occasions. If you could contact us with the details of your issue via trustpilot@greetz.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!

Rated 1 out of 5 stars

A system error, no resolution given

I experienced a system error: the message printed in the card is not the last version I submitted to. I contacted the customer service immediately, however, there is nothing they can do even though this is an error from their side.
Very disappoiting!

26 March 2025
Unprompted review
Greetz logo

Reply from Greetz

We’re really sorry about the misprinted text on your card. We strive for perfection in every order. If you could contact us with the details of your issue via trustpilot@greetz.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!

Rated 5 out of 5 stars

Very good Service!

15 March 2025
Greetz logo

Reply from Greetz

Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊

Rated 1 out of 5 stars

I made an order which never arrived

I made an order which never arrived. I called them and allegedly the package got damaged so they sent it back. I didn’t receive any notification about this nor did they send an new package out to make out for it.
It took a while to get in touch with their customer service.
You pay quite a bit on their gifts & on the delivery but they always are late or there are problems so you are better off going to the store yourself. Would not recommend if other options are a available or if your delivery time is important.

12 March 2025
Unprompted review
Greetz logo

Reply from Greetz

Thanks for your review! We appreciate your feedback and want to understand what went wrong. Please email us at trustpilot@greetz.com with your order details. We’re here to help.

Rated 5 out of 5 stars

TOP!

I always use my own art for a card by Greetz, because they deliver top quality and on time!

12 March 2025
Unprompted review
Greetz logo

Reply from Greetz

Thanks for your kind words! We’re committed to top-notch service and quality, and it’s great to know we’re on the right track. Hope to see you again!

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