Green Willow Funerals Reviews 94

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and professionalism, making difficult times more manageable. The service provided is frequently highlighted as outstanding, with many people appreciating the meticulous organization and attention to detail that ensures everything runs smoothly. Reviewers often note that nothing was too much trouble, and the team went above and beyond to accommodate requests and provide guidance throughout the entire process. The customer service is consistently described as caring and supportive, with staff being readily available to answer questions and provide reassurance, fostering a sense of trust and confidence. This dedication helps families navigate overwhelming situations with ease, ensuring a dignified and respectful experience.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff's professionalism, compassion, and attentiveness... See more

Service

People report positive experiences with service, often highlighting the outstanding empathy, compassion, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for their kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended We would like to thank Tom and his team at Green Willow Funerals for arranging our Dad's funeral. Care was taken over every detail from the outset. Tom, our Funeral Director, list... See more

Company replied

Rated 5 out of 5 stars

We contacted green willow after hearing how lovely they were, and they lived up to their fantastic reputation. Tom was our funeral director ,from start to end nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

I cannot thankyou enough.. you looked after my beautiful baby Elsie-Rae when I couldn't, you showed compassion, love & care and I couldn't of asked for a better service. When her day came, you were a... See more

Company replied

Rated 5 out of 5 stars

Greenwillow were the perfect choice for my father's funeral. Tom dealt with everything with such compassion and professionalism and explained everything we needed to know throughout . Funerals a... See more

Company replied


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Mortuary

Written by the company

We are professional & compassionate funeral directors in Cardiff & Newport who aim to make a stressful experience as comforting as possible. Call us today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Tom Webster and his colleagues at Green…

Tom Webster and his colleagues at Green Willow made my fathers funeral service special. Their attention to detail left no stone unturned allowing my family to focus on coming to terms with loosing dad.
Thank you Green Willow.
Mike Taylor.

23 April 2026
Unprompted review
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Reply from Green Willow Funerals

Many thanks Mike for writing this review. I will inform Tom and all the Green Willow Funerals team involved. Take care.

Rated 5 out of 5 stars

We were very happy with the service and…

We were very happy with the service and care shown by Alison, nothing was too much trouble and her communication was great. Thank you Alison

8 April 2026
Unprompted review
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Reply from Green Willow Funerals

Thanks for leaving this review. I've just let Alison know about this. Many thanks Adrian and kind regards.

Rated 5 out of 5 stars

Professional and reassuring

Our funeral director Angela was efficient and caring from the first and dealt calmly with the unusual situation of enabling a brain donation to take place. She made sure all our options were explained and enacted. I felt confident at every stage that my husband’s funeral would proceed exactly as planned. Angela justified my trust in her at every stage and I am very grateful for her professionalism.

9 April 2026
Unprompted review
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Reply from Green Willow Funerals

Thank you Susan for taking the time to write this review. We will let Angela know about your lovely comments. Take care.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Thank you to Alison for helping to make Mum‘s funeral go so smoothly. Alison was always to hand if I had a query and was able to answer all my questions. This is the second time I have used Green Willow and on both occasions they have been excellent. Many thanks to you, Alison and your team. Sara & family

24 March 2026
Unprompted review
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Reply from Green Willow Funerals

Thank you for taking the time to write this review. It's wonderful feedback. I'll let Alison and all the Green Willow Funerals Team know about this. Take care Sara.

Rated 5 out of 5 stars

Green Willows were absolutely superb

Green Willows were absolutely superb, at all times made you feel comfortable. At every step Alison showed compassion and sympathy and took care of everything.

16 March 2026
Unprompted review
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Reply from Green Willow Funerals

Thank you Tanya for this feedback. We are so pleased with this. I'll inform Alison and the Green Willow Funerals Team. Kind regards.

Rated 5 out of 5 stars

Greenwillow were the perfect choice

Greenwillow were the perfect choice for my father's funeral.
Tom dealt with everything with such compassion and professionalism and explained everything we needed to know throughout .
Funerals are overwhelming so it was great to have someone that kept everything well organised and planned to perfection .
Nothing was too much trouble.
Thank you

23 February 2026
Unprompted review
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Reply from Green Willow Funerals

Many thanks Karen for writing this review. I have just let Tom and all the Green Willow Funerals team know about your kind words, they are greatly appreciated. Take care.

Rated 5 out of 5 stars

Great service, respect, patience & understanding

Met up with ben dinas powys branch, who we had full contact with throughout dad's funeral arrangements, he was very attentive to details, very interested in any stories we told and generally had all the time in the world to listen and help us through a very sad and difficult time. Service & respect, empathy and compassion from all undertakers at the service were outstanding and they get a definite 5 star review from myself and my family. Again thank you for guiding us hayley & family x

19 February 2026
Unprompted review
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Reply from Green Willow Funerals

Thank you very much for taking the time to write this review. I'll let Ben and all the Green Willow Funeral team involved know about your lovely comments. Take care Hayley and family.

Rated 5 out of 5 stars

Absolute Profressionalism

Big Thanks to Green Willow Funerals, especially to Tom Webster for walking me through the whole process start to finish and taking care of my late mother's wishes to the absolute letter

17 December 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Hayley for taking the time to write this lovely review. I will let the Green Willow Funerals team and Tom know about this. We're are so glad everything went as planned. Kind regards.

Rated 5 out of 5 stars

Green Willow did a great job

Thanks to Tom Webster and his team, who did a wonderful job with my father's funeral arrangements. I can totally recommend Green Willow (Dinas Powys).

12 December 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Hugh for this. We really appreciate your feedback. I'll inform Tom and the Dinas Powys team. Kind regards.

Rated 5 out of 5 stars

Highly recommended

Highly recommended
We would like to thank Tom and his team at Green Willow Funerals for arranging our Dad's funeral. Care was taken over every detail from the outset. Tom, our Funeral Director, listened to what we wanted and made sure the day ran smoothly and respectfully. It was a very special day. Thankyou.

22 December 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Marco for writing this lovely review. I'll let Tom and all the Green Willow Funerals Team know about your comments. They will be very pleased to read this. Many many thanks and take care.

Rated 5 out of 5 stars

Outstanding service


We contacted green willow after hearing how lovely they were, and they lived up to their fantastic reputation.

Tom was our funeral director ,from start to end nothing was too much trouble, His support and kindness was outstanding, everything was explained in detail at every step.

Dad looked so perfect, for that we are forever grateful

We wanted to thank you and your team, for the wonderful service of class and dignity you gave to our wonderful Dad for his final journey,

Special thanks to Al our driver who was also so kind.

Thank you from the bottom of our hearts,

5 December 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Mrs Bibby for taking the time to write this lovely review. Your feedback is very important to us. I will let Tom and Al know about your comments. Take care.

Rated 5 out of 5 stars

We cannot thank Alison and the team at…

We cannot thank Alison and the team at Green Willow Funerals enough for their expertise and care for my mum and our family at such a delicate time in our lives. Everything was carried out with respect, love and care, we were helped and advised throughout, and in all stages of the funeral planning and arrangements.

3 November 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Lynda for taking the time to write this lovely review. I will inform Alison and all the Green Willow Funerals Team about this. Take care

Rated 5 out of 5 stars

Funeral of Mary

This is the 2nd time I have used Green Willows . Myself and family would like to thank Alison and the team. Alison made the process so very easy for us, with her warmth compassion and professionalism, taking us through the process of arranging the funeral and funeral day itself. We cannot thank her enough for all her kindness and help shown with our Loss Thankyou.

12 November 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you for taking the time to write this review. I will let Alison and the Green Willow Funerals team know about your comments. Thank you Lynda.

Rated 5 out of 5 stars

Green willow funerals St Isan Rd Cardiff

Alison Young at Green Willow funerals directed my late mothers funeral. I must say the whole experience from start to finish was professional and dignified. Alison kept us fully informed along the way and was always at the end of phone to answer any questions about the whole process.
I have no reservations about recommending Alison/Green Willows to give your loved ones the perfect send off they deserve.
Thank you.

3 November 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you for your kind words. I will let Alison and the Green Willow Funerals Team know about your thoughts. Take care Tony.

Rated 5 out of 5 stars

Amazing Team, faultless service!

Alison and the Green Willow team were absolutely fantastic with my brothers funeral. Alison went above and beyond for us and they honoured my brothers wishes from his death right to the collection of his ashes. Nothing was ever a problem for Alison she was fantastic throughout the whole journey. I Would highly recommend Green Willow services to anyone who loses someone they make the hardest time that little bit easier and the support they give is amazing. Thank you All once again xx

7 November 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Tashy for taking the time to write this review. I will pass on your comments to Alison and all the Green Willow Funerals Team. We are glad you were supported throughout. Kind regards.

Rated 5 out of 5 stars

Care and compassion

Alison was incredibly empathetic, supportive and accommodating from our first meeting to the end of the funeral. She has a huge amount of sensitivity and professionalism that was so very much appreciated at such a sad time.

10 November 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Cathy for writing this review. I will chat with Alison and let her know about your kind words. Take care.

Rated 5 out of 5 stars

Excellent support for a very special send off

Alison and the Green Willow Funerals team were wonderful in helping us celebrate my lovely Dad, Jim, in a unique, special, and uplifting way. She patiently and warmly accommodated all our requests, including taking Dad on his final journey via vintage Bentley. With their help, we gave Dad a wonderful send-off. A big thank you from all of us.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

We sadly lost our mum on 02/10/2025. She had a funeral plan and used green-willows. The family would highly recommend this company. Louise was very professional.

28 October 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Lynette for this. I'll let Louise know about your thoughts. Take care.

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