Excellent service, delivered everything on my order apart from the the box of screws. Other than that may use again
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Outstanding service and would definitely use again. Ordered large quantity of timber at 3pm on a Sunday afternoon. Was delivered at 11am the next day! All items were spot on in terms of quality a... See more
Company replied
Missed something off the delivery the first time. Delivered the missing stuff free of charge three days later which is great service. Very good quality timber, but the 3x2 Carcassing timber was C16 no... See more
Company replied
Easy to order from website. Great communication on when to expect delivery. Even a courtesy call or message to let you know rough delivery time on the day. 2nd order with this company and really can'... See more
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Company details
Written by the company
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Contact info
Greens Forge Timber Ltd, Enterprise Park, Isidore Road, Bromsgrove, United Kingdom
- 01527336836
- contact@greensforgetimber.co.uk
- www.greensforgetimber.co.uk
4.3
Excellent
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic quality and value for money
Fantastic quality and value for money. The delivery was fast and the driver even helped unload. Had no issues at all. Highly recommend!
12 June 2024
Reply from Prestige
Thank you for your wonderful review! We’re delighted to hear that you found our timber to be of fantastic quality and value for money. It’s great to know that the delivery was fast and the driver was helpful. Your recommendation means a lot to us.
Never replied
Never replied. Used another company . Tried to place order 3 times . Please don't use you will never get your order
16 July 2024
Reply from Prestige
We are truly sorry to hear about your experience. Unfortunately, at the time of your order, your location was outside our delivery area as indicated on our website. We understand your frustration and have since expanded our delivery area to better serve our customers.
For future reference, we kindly ask all customers to check the delivery area map available on every product page and our ‘About Us’ page to ensure that we can deliver to your location.
Thank you for your feedback, which helps us improve our services.
Missing items
Ordered and paid for materials delivery confirmed quickly. On receipt of delivery I noticed not all my order had arrived and also some alternative products delivered as what I had ordered wasn’t in stock. Contacted via email several times to arrange delivery of missing items with no reply. Spoke to a lady on the phone who asked me to email details and assured me a refund would be issued several weeks ago still no refund or response to my emails.
8 May 2024
Reply from Prestige
We are very sorry to hear about your recent experience with your order. It is concerning to hear that not all your materials were delivered and that you have not received a response to your emails regarding the missing items and refund.
To resolve this matter as quickly as possible, could you please provide us with your order number? Once we have this information, we will look into it immediately and ensure that it is resolved to your satisfaction.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Awful company to deal with
Awful company to deal with.
Gemma has the rudest customer service I have ever received in my life
1 June 2024
Unprompted review
Reply from Prestige
The Prestige Casino Team welcomes genuine customer feedback and remains available to investigate the matter and provide clarification.
High Quality product and Great services
Purchased recently our Insulated Garden Office. The installation process was very quick and well worked. Services both Sales/ Office Staff and build team were great and professional. I highly recommend to anyone looking for additional spaces at their properties!
14 May 2024
Unprompted review
Reply from Prestige
Thank you so much for your wonderful review! We are delighted to hear that you are satisfied with your Insulated Garden Office. It’s great to know that our sales, office staff, and build team provided you with a professional and efficient service. Your recommendation means a lot to us, and we are thrilled that you are happy with your new space.
Thank you for choosing Greens Forge Timber for your project. We look forward to serving you again in the future.
Great product and pricing from Greens…
Great product and pricing from Greens Forge Timber, pre-ordered for collection from Bromyard site, a little worried about paying before inspection but they were happy to take payment upon collection. Thrilled with quality, easy collection will definitely use again.
13 June 2024
Reply from Prestige
Thank you for your fantastic review! We’re glad to hear that you were pleased with the product quality and pricing from Greens Forge Timber. It’s great to know that our flexible payment option provided you with peace of mind. We look forward to serving you again in the future.
Reply from Prestige
Thank you for your kind words! We are thrilled to hear that you found our service excellent and that you would highly recommend us. Your satisfaction is our top priority, and we look forward to serving you again.
My order arrived at the time It was…
My order arrived at the time It was supposed to. A young lady called Gem and an elderly man helped me and my two sons to offload it they were very polite very hard working and really nice people. Although it was a bit of a rush and the timber was just put in a pile. I didn’t have time to check it because there was so much and all mixed together. After having a hour of rest I went to stack it tidy and check it to find quite a few log lap damaged and also ten lengths of timber short i immediately phoned and spoke to the young lady Gem and she promised she would get it sorted for me SHE REALLY IS A GEM a lovely woman.
9 June 2024
Reply from Prestige
Thank you for sharing your detailed experience with us. We’re pleased to hear that our team, especially Gem, provided polite and hardworking service during your delivery. We apologize for the initial mix-up with your order and any inconvenience it may have caused.
We did experience a delay in getting the replacement materials back to you, but we are happy to confirm that everything has now been completed. We really appreciate your patience and understanding, sir. Thank you for choosing Greens Forge Timber.
I am a sales advisor for a reputable…
I am a sales advisor for a reputable garden rooms company and upset and appalled by the fact they are using images from our clients. They have no right to steal our photos, then photoshopping gardens put on to our buildings to pull them off as their own.
I wouldn’t recommend this company who do not use their own work or have a show room for you to visit.
I will not be deleting as per your reply as I saw it in black and white and you ignored my phone calls and never got back to me.
23 May 2024
Unprompted review
Reply from Prestige
Incorrect please delete.
PLEASE CUSTOMERS BE AWARE!
PLEASE CUSTOMERS BE AWARE!! DO NOT ORDER FROM THEM! THEY HAVE USED ALL OTHER MANUFACTURER IMAGES ON THEIR WEBSITE. THEY ARE USING ANOTHER COMPANYS IMAGES! PLEASE DON'T LOSE YOUR MONEY! CHECK COMPANY HOUSE!
22 May 2024
Unprompted review
Reply from Prestige
Incorrect please delete.
The friendly service when collecting.
13 May 2024
Reply from Prestige
Thank you for your feedback! We’re delighted to hear that you experienced friendly service when collecting your order. We strive to provide excellent customer service and are glad it made a positive impression on you.
Great service great prices good quality…
Great service great prices good quality products highly recommended
13 May 2024
Reply from Prestige
Thank you for your fantastic feedback! We’re thrilled to hear that you found our service, prices, and product quality to your satisfaction. Your recommendation means a lot to us.
Fast delivery great product will use…
Fast delivery great product will use again. Alittle more communication needed but overall very good
4 April 2024
Reply from Prestige
Thank you for your feedback! We’re glad to hear that you were satisfied with the fast delivery and great product. We appreciate your suggestion for improved communication and will work on enhancing this aspect. We look forward to serving you again.
Missing item , and no communication
I had to ring to see when delivery was going to be as I didn't receive any confirmation, but this was not the main problem ,
From my order I was missing a roll of felt ,i told the delivery driver who said it hadn't been given to him and that the company would be in touch , I herd nothing so tried ringing for 3 days straight , no answer and no response to the voicemails left , i also tried to email them but no response ither .
4 April 2024
Reply from Prestige
We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order. It is unacceptable that you did not receive the full order, and we regret that our communication has been lacking.
To resolve this issue promptly, could you please provide your order number and any additional details? We will look into this matter immediately and ensure the missing roll of felt is sent to you as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Exceptional quality and service
Exceptional quality and service. The timber I received for my extension project was top-notch.
2 April 2024
Unprompted review
Reply from Prestige
Thank you for your exceptional review! We’re thrilled to hear that you were pleased with the quality and service for your extension project. It’s great to know that our timber met your high standards. We look forward to serving you again.
Greens Forge Timber offers great value
Greens Forge Timber offers great value. I purchased timber for my decking project and couldn’t be happier with the results.
27 March 2024
Unprompted review
Reply from Prestige
Thank you for your fantastic review! We’re delighted to hear that you found great value in our timber for your decking project and that you’re happy with the results. We look forward to serving you again in the future.
Delivery driver was excellent
Delivery driver was excellent, very helpful, great prices, came a day early, luckily I was in. Could do with a confirmation delivery text - but very happy
25 March 2024
Reply from Prestige
Thank you for your valuable feedback! We’re glad to hear that you found our delivery driver excellent and helpful, and that you were pleased with our prices. We appreciate your suggestion for a confirmation delivery text and will take it into consideration. We’re happy to know you were very satisfied with our service.
Fast delivery and great help from the…
Fast delivery and great help from the driver. Everything turned up in great shape.
3 April 2024
Unprompted review
Reply from Prestige
Thank you for your positive review! We’re pleased to hear that you experienced fast delivery and great help from our driver. It’s wonderful to know that everything arrived in great shape. We look forward to serving you again.
First time purchase
First time purchase, my order was delivered within 3 days of being ordered, good quality timber, driver wa very helpful and courteous.
Definitely be using again
24 March 2024
Reply from Prestige
Thank you for your fantastic feedback! We’re delighted to hear that your first purchase experience was positive, with a speedy delivery and good quality timber. It’s great to know that our driver was helpful and courteous. We look forward to serving you again.
Great company
Great prices, easy ordering process, next day delivery, quality timber all with square ends unlike diy stores, delivery guy was friendly... what more could you ask for. I will be using them again next time I need timber!
5 March 2024
Reply from Prestige
Thank you for your excellent review! We’re thrilled to hear that you found our prices great, the ordering process easy, and our next day delivery efficient. It’s fantastic to know that you were satisfied with the quality of our timber and that our delivery driver was friendly. We look forward to serving you again the next time you need timber.
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